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January 2024 by TWT
UPDATE: Klarissa, I have filed a formal complaint with your corporate office. They will be reaching out to you to conduct an investigation.Wells Fargo single handily fails at everything they do. They attempt to disguise the closing of 50% percent of their US branches due to a shift in consumer online banking. The reality is, they need to escape their fraud reputation. This particular branch is appalling. The staff are rude, don’t want to be there and are nasty to their customers. I hate going into the branch unless it’s absolutely necessary. Sure enough, I had to deposit a cashier’s check and the expected treatment occurred. Not only did they refuse to deposit the check into my checking account, they made me wait a half hour while they “verify the funds”. Um, it’s a cashier’s check, why can you not verify electronically? Then after waiting, and waiting, they seriously, no joke, told me to come back tomorrow. Seriously? Needless to say, I’m closing all my accounts and moving on. Wells Fargo will cease to exist within a year, maybe two. Good riddance.
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November 2023 by Ad One
Come on Wells Fargo.....Only 1 teller working the lobby on a Friday afternoon. Took over 45 minutes to make a deposit and only 4 people in front of me. I did see 2 Wells Fargo employees sitting at their computers. Why not train these employees to help the customers in line to see a teller.
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November 2023 by Chelsey C.
What's going on with Wells Fargo? Long wait times and only one person to service. The drive thru representative and the person sitting behind the desk didn't offer to help and they didn't seem busy. Several people were waiting in line.To add insult to injury, the Windward branch was foolishly closed (busy branch with great service) which makes no sense and further inconvenience people to visit this branch. Make it make sense!
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September 2023 by Andy B
They are always short staffed, unable to prioritize servicing people who need lesser service time, plus the amount of time they take to explain why they can't help you due to shortage of time & staff, is good enough to service 2 people within that time. Pathetic service, please have more staff on Saturdays & train the staff to get the work done faster!
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May 2023 by Mihammad Cheraghi
best bank in Atlanta. best service
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January 2023 by s Halstead
I am in the area for business, and I visited this location, this morning, for the first time. The gentleman, teller, who assisted me was one of the MOST kind, patient, thorough, and PROFESSIONAL, individuals I have encountered in a long while. I regret that I failed to obtain his name. However, my hope is that the Branch Manager will see this review and commend him for being such a valuable employee.VF (Las Vegas, NV)
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December 2022 by John Gunerli
didnt help me open an account at all got pretty much kicked out from the entrance. this was the third branch i went to today to open up account m, what a disgrace.
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November 2022 by Franklin Arce
They wouldn’t let me withdraw money out of a work account that I have. Made me go to another location very inconvenient.
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October 2022 by Frank Presley
Attentive. Quickly assisted me with the service needed
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January 2022 by Tom E.
I would like to preface and say that I do not have a personal account with Wells Fargo, but my company does their banking with them. So because of that, I get the pleasure of coming in here roughly once a week. When I walk into work (I am the closer), my boss asks me do you want to go to the bank? Sometimes, I feel like it is punishment. But on the flip side, it gets me out of the building. So, with my tail tucked between my legs, I grab the deposits, the change orders, and off I go. With the way banking has seemingly evolved (less places with actual tellers), the places with the people do get more crowded. And let me tell you, it seems like each visit is unique, and drives me closer to drinking each time. On a good day, I can be in and out in about 7 minutes. That has happened to me once (so I guess consider that a great day). On some days, I have to sit down and wait- which at least I am sitting down and not staring at the ceiling or my phone awkwardly (there isn't much to stare at in a bank). My favorite, is when an unnamed gentleman will not keep his trap shut (I think he needs to get that metal mouth trap from beetlejuice for his bday). While his intentions are friendly, his actions are so annoying, literally has something to say to everyone about everything. "Want a lollipop? That'll be an extra $20"... How about 20$ to keep it shut! Or another instance when a meth head came in and started rambling about (whatever meth heads ramble out about), and you could tell the employee she was talking to was startled, and said male kept saying out loud- "you look uncomfortable, are you ok?" But keep going along those lines, for the whole bank to hear. Idk, to me, that would be someone difficult to work with. Anywho, my tip, find out his lunch schedule to avoid it. On another instance, I came in strictly to get change. Should be an easy in an out. It was the most painful experience ever. It was a comedy of errors, for sure. And after I left (thankfully I was still in the immediate area), I got a phone call from work- the bank called and said they gave me too much change back. I wish I was kidding. Now, if that was Bank of America I would have laughed and kept the money without thinking twice (those greedy pricks). But instead, I laughed, grunted, then went back to return the overage. So yes, it appears that more often than not, this place is far from dull, but honestly, I don't want to come here for entertainment, I just want to come here for business...
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September 2021 by sarah
Miss Campbell is so rude. One of the worst employees they have. Everyone is fairly nice and welcoming but she is one of the rudest people I’ve ever met. Her attitude is through the roof someone needs to fire this girl.
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August 2021 by Edward Zaydman
I love ❤ this Bank!!!.. Very professional and nice ?? people working in this location. Thank ? for your service...
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March 2021 by Ertan Orbay
I was so sad about visiting the Wells Fargo.I wanted open account,but they said “you need appointment “ I said I know I need appointmentBut there was no customer in the bank right now,Although they did not help me and I left the bank
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February 2021 by Denise Marion
My account was hacked and I called to block my account yesterday. I was told to go to any location to get a temporary card.The next day I went to the Windward commons location and was greeted by Alex Hernandez it was about 3:50pm. First he told me that I needed an appointment to receive a temporary card and he had to check if they have any left.He proceeded to check with other bank associates and told me that everyone is booked for 4pm appointment's.I told Alex what customer service said and I need a temporary card. He looks at the appointment book like a snobby 5 star restaurant and tells me to make an appointment again "maybe tomorrow"He also said that "customer service doesn't care they we are in the middle of a pandemic"So, I asked to speak with a manager. He said that she was on lunch break. I told him that I would wait. He goes to the back of the bank . A wonderful lady banker says hello as she passes me. I tell her about my situation and she said that she would help me get the temporary card.I guess she went to the back and told Alex to help me. Less than a minute later Alex Hernandez comes back out and says he will help me now.Seriously?? I'm so disappointed with this location. I give the professional african american lady with the twist hair 10 stars. Alex Hernandez gets 0 stars.I don't appreciate being treated like a low class citizen when you work for me.I'm sure Wells Fargo doesn't appreciate it either.Please send him to a proper training class. I don't want to hear about how communication between the branches and customer service is off. It's not my problem.After all of this I was back in my car in less than 5 minutes. I wasted too much time with Alex's complaints when he could have just helped me get the temporary card and go.I won't return to this branch again.
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January 2021 by V V.
Went to this location in hopes to complete a very important bank transfer. The lady who greeted us at the front very rude. She said there was no appointments and we need to make one prior to coming in and to try again tomorrow . While I understand protocol, She could have spent one minute letting me know I could actually do this online. She was less than helpful and looked bothered when I asked her if there was any options for getting it taken care of that day. She simply replied no sorry and walked away. I work in the hospitality industry and it's very sad to see people employed who have so little pride and care in the service they provide. It's a reflection of the Wells Fargo brand and should be addressed.
