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February 2024 by Karime Foy
Alaina from store 289 (Perimeter ) and Nadia from store 1218 ( North Point )was amazing. I purchased a bridal set online and the representative online told me that the rings supposed to arrive at a certain date and that I will have enough time to get it sized before I leave the country. When the rings arrived at store 289, I was informed that it will take roughly 2 weeks to send off to get it sized but that is when I would be coming back from the wedding engagement. Alaina went above and beyond by calling surrounding stores to see if another store can accommodate my request. Store 1218 was the only store that said that they will try. When I arrived at store 1218, Nadia made calls and did her part. They turned a negative situation into a positive situation. I will definitely go back to both stores to give my support just like how they give me theirs. ? in disguise. ?? to you and your families!
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February 2024 by Andrés Rosado
Me and my wife had a great customer experience. The lady that helped us out with our wedding bands was very knowledgeable and kind. I didn't feel pressured to make a decision at any moment. I would recommend 100%!
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February 2024 by fertil dieujuste
Nadia was amazing and a great help.
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February 2024 by anirudh singhal
I love the team at this store especially Nadia and Dania.
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February 2024 by Kermeth Stubbs Jr
I visit zales today at north point mall and the sales associates were so kind and patient with me as I was purchasing my wife a necklace, for excellent service without the rush Zales is the place to shop.
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February 2024 by Julissa Huggins
The sales team Dania & Nadia have been so kind and helpful. When I lost my card and couldn't make a payment, they took the time to call the different agencies to make sure my payment wasn't late.Thank you so much ladies!!
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February 2024 by melissa Clayton
I stopped by Zales today to get a ring sized and sent off to be dipped. I had a second ring that needs a diamond replaced at the same time. The lady that helped us was very helpful. She was dealing with a particularly aggressive customer before me, and she did her best to defuse the situation while the lady berated her, and even turned on me when I defended the Zale’s rep. I was very impressed with her cool head while the lady slung profanity.
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January 2024 by Hershey Kiss
Had an awesome experience here! Our jewelry consultant Mary Lynne was very knowledgeable and patient with us and helped us get the best deal possible! Will definitely be coming back!
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January 2024 by Danielle Luteran
Very friendly and helpful staff. Beautiful jewelry. Very reasonably priced.
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January 2024 by Lee Brooks
Very helpful sales associates who gave us great service and great pricing
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December 2023 by Diane Key
I received exceptional service from Dania and Nadia recently in the store. Very professional service and very kind. Thank you, Zales! I will be back.
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December 2023 by Michael Dimages
I worked with Nadia and Dania they were amazing. They went over and beyond to help me and even called me back when they were able to get the necklace I needed. They made my holiday experience great.
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December 2023 by Kristin Seemann
Couldn’t be happier with the service at the location. There was an issue locating my warranty, and another local location was less than helpful. The team at north point went above and beyond to help me, and get everything situated. Couldn’t recommend them enough!!
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December 2023 by Kayshaw Galimore
I came into buy a engagement ring and Dania was really helpful. She was very straight to the point and made me feel very comfortable making a purchase with Zales. I recommend that anyone visiting the North Point Mall Zales request to work with her
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October 2023 by Deke L. Olagbegi
Dorian who is normally at Cumberland Mall helped us out with our wedding bands at Northpoint Mall. He was nothing short of amazing and customer service was incredible!!
