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July 2024 by Josephine Williams
It's ok the insurance needs to stop going up
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June 2024 by Benjamin Reese
I call Rita at least once a month; she always answers my questions in a way that I can understand. Great lady, great company.
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January 2024 by San Carter
Trash!!! Horrible insurance to have
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September 2023 by Ginger Piper
Love this place so much I started working here! :)
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September 2023 by Sharan Polk
This Allstate is awesome. They save us a lot of money
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September 2023 by Trac Scott
All's well .
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September 2023 by Jack Clark
Awesome!
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July 2023 by LISA RAGAN
Beyond words....COMPLETELY SATISFIED to have our home, 3 vehicles and our travel trailer covered. If you want to feel safe as We do...switch on over !! ❤️
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June 2023 by Virginia Whitehead
Reid and his staff are always available, ready and happy to help with my family's insurance needs.
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March 2023 by Charles Kelly
Reid Mathis Allstate has some great people in there office. They are always cordial and helpful. I cannot say the same for Allstate the company their services have really deteriorated over the years. I love dealing with Reid and his staff, but not so much with this faceless seemingly automated company that Allstate is becoming.
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March 2023 by Larry Zullo
very knowledgeable and helpful Sheila is great
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October 2022 by Hali Littleton
I am very upset with how my request was handled. I use the app for majority of my insurance needs, but as this was pertaining to a cancellation I had to call in. I called on Monday October 3rd to request my policy be terminated. I spoke with Sheila and she provided me with the email I could forward the request to. I then in turn asked for confirmation of the received email before I got off of the phone with her, but she stated, “No I cannot, I have a customer in front of me. As soon as I’m done I will check it, thank you bye bye.” And promptly hung up on me without skipping a beat or taking a breath. My email stated to please send confirmation of the terminated policy. I gave it a day and still no response. I called Allstate directly and they informed me the policy was NOT cancelled.It is understood she had a customer, but she answered the phone asking how she could help me. I would’ve much rather be put on hold and attended to later on instead of being rushed off of the phone.Do better.
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October 2022 by Norris Bembry
Although I've never filed a claim, I've never had a problem making changes or retrieving needed information. My experience has always been great!
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October 2022 by Hali Littleton
I am very upset with how my request was handled. I use the app for majority of my insurance needs, but as this was pertaining to a cancellation I had to call in. I called on Monday October 3rd to request my policy be terminated. I spoke with Sheila and she provided me with the email I could forward the request to. I then in turn asked for confirmation of the received email before I got off of the phone with her, but she stated, “No I cannot, I have a customer in front of me. As soon as I’m done I will check it, thank you bye bye.” And promptly hung up on me without skipping a beat or taking a breath. My email stated to please send confirmation of the terminated policy. I gave it a day and still no response. I called Allstate directly and they informed me the policy was NOT cancelled.
It is understood she had a customer, but she answered the phone asking how she could help me. I would’ve much rather be put on hold and attended to later on instead of being rushed off of the phone.
Do better.
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September 2022 by Bernice Hayes
Affordable car insurance and I love the DriveWise app
