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July 2024 by Jim Clinch
Michael saved our family reunion when our car broke down en route. His kindness, good humor, and generosity were exceptional, and truly appreciated at a stressful time. Thanks, Michael, and the rest of you reading this go and patronize his business.
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June 2024 by Chad Chastain
I had a small issue with my work truck and they got me back rolling in less than 1 hour!
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September 2023 by Ryu Taggart
If a rating could exceed five stars, Michael and his team would certainly merit it. When I found myself stranded in Georgia, their incredible level of service provided a beacon of relief in a stressful situation.What struck me about Michael was his unwavering commitment to customer satisfaction. Despite being located 45 minutes away, he didn't hesitate to come to my aid at a random gas station. This wasn't just a quick fix, either - Michael arrived with the necessary parts in hand, ready to diagnose and address the issue.Upon discovery that my head gasket had blown, Michael was forthright and detailed in explaining the complexity of the situation. He handled the situation with an exemplary level of professionalism, ensuring I understood the gravity of the issue without causing unnecessary alarm.Regrettably, due to an unavoidable two-month backlog of work, Michael couldn't personally undertake the repair of my truck. However, his initial response left no doubt in my mind that he would have handled the entire process with the same level of excellence.Michael's extraordinary service didn't stop at being a dedicated mechanic. He treated me with kindness and respect, despite me being from out of state. His empathy and personal touch transformed what could have been a daunting experience into a reassuring encounter.In a world where genuine customer service often seems to be a dying art, Michael stands out as a shining example of how it should be done. He exceeded my expectations and went well beyond the call of duty, setting a benchmark for others in his field.If you ever find yourself in need of automotive assistance in Georgia, I cannot recommend Michael and his team highly enough. Their blend of technical expertise, dedication, and remarkable customer care is truly unparalleled.Michael, thank you for turning a potential nightmare into a memorable experience of exceptional service. Your dedication is a credit to your profession, and you are indeed worth the wait. Keep up the extraordinary work!
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July 2023 by Jason Simmons
I broke down with my family on the way back home the exit before Ashburn last Saturday. I had no idea what happened to my 7.3 Excursion. She just shut down and I coasted off the interstate to a rural exit. I was told the guy who could fix anything was Mike @ Procraft Automotive by the local O'Reillys. However, they were closed over the weekenc. So I had it towed there. I left Mike a note to call me on Monday morning so I could go over the details. He did and after I was through telling him everything, I asked when he thought he could look at it. To my surprise, he told me he already fixed it. He knew exactly what it was even though the scanner would not state the issue. All it was was a sensor that shut down the low end fuel supply and computer. He could have told me anything and I would have paid it. I picked it up 4 days later. He didn't charge me a dime. He is as honest of a guy you can find and a great person at that. Hats off to this man. We need more Mikes in this world. I will pass this forward. Thank you Mike!!!! Now go fishing with those kids.Service: General repairs & maintenance
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August 2022 by Lexi Bell
Michael is the best. Traveling from out of town and he stopped what he was doing to help us out. So kind. Best mechanic.Services: Electrical
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July 2022 by Jeff Moser
I was driving from Florida to Tennessee pulling a motorcycle trailer. The truck started missing on one cylinder and running really rough. Got a room and 1st thing called this shop. Micheal told me to bring it down now and moved several vehicles so I could get in right away. Turned out to be a bad coil. He had the part there and it was fixed in under an hr. AND he didn’t even charge me for labor. Great guy. Highly recommend!!!!Service: General repairs & maintenance
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June 2022 by Frederick Jackson
My wife and I were traveling to Florida from Middle Georgia when the low oil pressure light came on in the rental vehicle I was driving. I made a stop at the circle k in Ashburn and discovered that I was leaking oil real bad. About a half mile from the circle k, was procraft automotive. I went to this location and met one of the nice's person I could've hope for. Not only did he diagnose the issue but he fixed the problem and didn't charge me. I was very grateful for his service and generosity. I thank you again sir for your help.Service: General repairs & maintenance
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December 2021 by Nicole Sakal
Mike is amazing!! Thank you so much for fixing our truck. We were stuck on the side of the road with a trailer and had no idea how we were going to get to a repair shop. Mike came and rescued us and brought the parts. He had us up and running within an hour of breaking down. Our weekend could have been ruined but his willingness to want to help saved the day!!!!
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September 2021 by Ryan Duyck
Michael is the man stopped by cause the ac wasn't working had us out in no time definitely a good person told me the problem and gave me a temporary fix
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September 2021 by Cassie Boruff
My husband broke down during a long distance trip and Michael was able to help him even though the shop was already very busy that day. He got the necessary repairs done in under 2 hours and was very honest and fair with the prices. I definitely recommend his shop, especially for out of towners like us.Service: General repairs & maintenance
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June 2021 by James Seeley
Great people great experience, I would definitely go there again!!
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May 2021 by Jim
We had an issue as we traveling. We stopped in to have it checked out. Turned out to be a minor issue, Micheal made time for us and got us back on the road within an hour and a half. He was so friendly and helpful. We appreciate you Micheal. It was a blessing to meet you.
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May 2021 by Paul Van Trip
Mike saved my family and I from a disastrous trip while returning home to Canada. My alternator crapped out and we barely rolled into his parking lot... Mike had a new alternator installed before we finished lunch around the corner....I can't thank him enough for the quick work and the fair price charged... I'm forever in your debt and wish I could give you 6 starsService: Electrical
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April 2021 by Johnny Bond
Please fund this man's business. I was 6 hours in a 16 hour trip from Miami to Ft. Knox when my alternator gave out. The Service was FAST, HONEST, and FAIR. Treated me better than any other auto repair store I've been. Treated me like family. If I lived in this town I would only go here for repairs but sadly I don't. What would have been a $600 service at a bigger chain cost me less than $200 (and that's before the military discount). Words cannot express gratitude enough.I also want to thank Officer Watson and Officer Leggette for jumping my car to get me to the auto store.
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June 2020 by Michael crews
FAST repairs and GREAT customer service. Very knowledgeable technician for quick diagnosis.
