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November 2023 by Bryson King
I went by there Thursday November 2nd after I’ve been doing business with them for 7 years without any trouble. Pull up into the wash area and guy pressure washes the side of my truck until it takes off the paint and chips my molding. I went through the wash and got out, notice it and go inside to talk to the lady at the front desk. She claims they are not responsible. I ask her if I can speak to the owner. She tells me he will call me later in the afternoon. I never hear from him. So I go by there the next day to see why he didn’t call me. She tells me he refuses to talk to me and that he will have me arrested if I keep trying to get in touch with him. They were very rude and unethical. All I asked was to review video footage with owner and they refuse. Avoid this company if all possible. You can go across the street to the tidal wave and get a much better experience. They will damage your car at Athens Car Wash and claim they are not responsible for cars older than 7 years.
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November 2023 by L Gordon
The cover of one of my side mirrors was pushed off by one of the brushes in this car wash and broke in half. The manager on duty took my number and said he would look into ordering a replacement. I never heard back from him, so I started calling once a week to see if the part had arrived. He appeared to keep forgetting who I was and losing my number. A month later, he said his boss (owner of the car wash) had been made aware of the situation was going to take care of it. I got the owner on the phone, and he said he didn't know anything about the situation, and that if the cover of my mirror broke off, it was because something was wrong with it to begin with and it wasn't his car wash's responsibility. If that's your policy, why did your on-site manager spend a month telling me he was ordering a new part and it would be arriving in the mail any day now? I'm not happy with how this was handled and I won't be back.
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November 2023 by Kimberly Shelnut
Seriously hate to give this rating . Up until last week , EVERYONE at this location has been amazing . During the week of October 23rd my husband and I came through with one of our vehicles. The young man at the beginning of the car wash had a really bad attitude and was extremely rude . We chalked it up to him just having a bad day. Today I went through and he was again working yet had the same attitude and seemed aggravated because I interrupted his texting frenzy. I have never had issues following directions to line my vehicle in the track yet his hand signals were erratic and confusing . I backed out and tried again . While he was prepping my vehicle (I had it in neutral) my car began moving up and down and side to side . He yelled at me that I couldn’t do that while I tried to explain that the vehicle was in neutral. He left me and ran inside . I went around the building and into the lobby where a female employee motioned towards me and he replied yes thats her . Really …I was being tattled on for his mistake and poor attitude. I stood there and then stated that we would canceling our membership and then pointed to the young man and said how rude he was . I was then yelled at by the female employee as I walked out and a friendly young man from the oil change area spoke to me and stated that many complaints had been made about him. Called when I got home and spoke to female employee . She was rude and seemed as if it was no big deal that we were canceling . Sad … have always appreciated the employees here and the owner has been really nice . Don’t think we will be back though .
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September 2023 by Dawn Hutton
Thank you!!! AMAZING Job On cleaning my car, super friendly staff, nice quietplace to sit in the a/c while they clean 2 months of dirt out of the floor board of my 2023 Hyundia. I frequent this car wash normally every month. Best around town. ?????
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September 2023 by Jennifer Poole
Service and detailing, especially interior detailing, is great, and people are always friendly. It's out of my way, but worth it to me.I bumped the fifth star only for the drive'up check-in kiosk that is hard to reach, and all the options are not listed on the full menu screens so I have to ask for what I need. They always make it right.
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September 2023 by Elizabeth Prata
EXCELLENT service, and fast too. Clean lobby and clean rest rooms. I'm an older lady and I felt safe and respected- no trying to upsell or take advantage! Yay! Great prices. Friendly. Free car wash. Really, what's not to love about this business?! :)
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September 2023 by Silvia Garcia
Best car service care I’ve had! They recently did my oil change and my breaks! My brakes and rotors needed to be changed really bad and they did an amazing job! It was a huge job and they took care of everything! Plus the car wash that came included with my oil change was amazing!
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August 2023 by Samantha Thompson
I’ve been coming here since they’ve opened 7 years ago!! And i’ve never once had a bad experience with them. I love supporting family owned businesses and this is definitely a good place to come to for a cheap good quality wash!
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August 2023 by Samantha Torrealba
I’ve been coming here since they’ve opened 7 years ago!! And i’ve never once had a bad experience with them. I love supporting family owned businesses and this is definitely a good place to come to for a cheap good quality wash!
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June 2023 by Sara Carver
Luis is the best, I told him it was my 21st birthday and I got a free car wash and detail from him! Like what?! They do basically anything you need for your car here. Amazing customer service, good prices, I’ll be back.
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June 2023 by Patricia Ruthberg
Got an oil change and free car wash. Pricey oil change, but great quick service. Friendly, helpful staff. I'll be back.
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May 2023 by John Wilson
It appears that their facility has serious quality control issues. Despite bringing your vehicle in for an oil change and other maintenance items, the staff failed to properly drain the oil and neglected to check some of the other necessary items on my checklist.It is concerning that they did not complete the job as requested, and I had to go to another establishment to have the work properly done. It was also disheartening when I called the following week to talk to a manager. He did not address the issue at hand but guaranteed me the work had be completed. It is difficult to have any confidence in the quality of service provided by Athens Quick Lube and Car Wash. It is important for car owners to trust the maintenance and repair work done on their vehicles, and this facility has not met those expectations.I would not recommend using Athens Quick Lube and Car Wash for any car maintenance needs, as their track record appears to be inconsistent and untrustworthy.
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April 2023 by Jessie Weaver
Brought my car to get washed and buffed. I specifically asked them before I paid for the car wash if they would be able to buff out the scratch. They told me they could and then as soon as I paid they told me "the buff guy isn't in today" so they can't fix it. My car wash included an interior cleaning and it was subpar at best. Multiple obvious easy to clean spots were left on my car. I have to get my car re washed and buffed since they couldn't do it correctly. Waste of $30.
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March 2023 by Kendra Gresham
I’d spilled an entire gallon of commercial cleaner on the floor board of my car. I had soaked up as much of it as I could with rolls of paper towels and newspaper. My car was an absolute disaster. I was really in need of a strong vacuum. I pulled in as they were about to close. There was a gentleman that appeared to be shutting down the card readers. I asked if I could pay for a car wash, but not actually get the car wash as I was just in need of a strong vacuum. The gentleman allowed me to use the vacuum. He even turned it back on for me, when they had already shut it down. This was amazing customer service. I wish I’d gotten this gentleman’s name. He saved the day! I often use this car wash for actual car washes as well. Thanks. - The lady that needed a vacuum.Service: Vacuuming
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February 2023 by Charlotte Rhodes
Manager was very friendly, got to me within 5 minutes for an oil change which took 10 minutes, used Valvoline oil, topped off and checked everything to my satisfaction, wash was included but not vacuuming. Reasonably priced. Would definitely recommend.Service: Scratch removal