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January 2024 by DENNIS REVELL
Mariah was great.
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December 2023 by Alechia Jadwin
Great customer service. Lucas and Miriah are the best. They are so helpful and always have great upbeat personality. I will continue to drive across the country to go to them.
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December 2023 by Lafonda Collins
Sara deserves 10 stars ! Excellent Service !!!! She really went out her way in helping me 3 hrs on the phone with customer service bout an old debt ! She handle it ! Thank you !
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September 2023 by Adroit Crux
They fed me a bunch of lies (specifically Laith) and I am still having to wait over a month to get all the changes I was told I could have done after spending over $100 more than I was told. They knew nothing about what they were talking about, the deal they said I was still eligible for was not actually still going on. They said my phone was eligible for an upgrade in as-is condition (it was not, I had to pay to get my phone fixed so I could get the installment plan and money back for the upgrade). They said I could switch my partner on to my plan immediately after our upgrades (we can't for 30+ days). They said i would get a discount from my employer (I'm not, I keep getting ATT saying I'm not eligible). Overall they're a bunch of crooks and liars.
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September 2023 by Austin Barrett
It was Great. The Guy helped me out tremendously! Even after dealing with a VERY RUDE customer. Who he dealt with exceptionally well, considering how out of line the customer was being. Overall Great Service!
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September 2023 by Pierre Naoufal
I am writing a review specifically for Mariah. She was great. I was having a problem with data on my phone. I went to another ATT store before that and even called tech support. No one could figure it out, but Mariah did in less than 5 minutes. She was knowledgable, professional and courteous.
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August 2023 by Michael Maxwell
Exceptional service and experience! My wife and I both needed new phones and watches -Miriah and Laith were both very professional and helpful synching our phones and watches.A true 5-star experience!
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July 2023 by Fiorella Spies
I am extremely disappointed. I went to this store the first day I moved to Athens and asked them for a new cell phone line and a monthly plan, I explicitly asked for the most basic and cheapest plan. They told me that this plan cost 75 dollars, which initially seemed a bit expensive, but again, it was my first day in Athens, and my first day in the US, so of course I believed them and paid it. A month later, I found out that they opened a business account for me. In my first month of service, I paid close to 100 dollars! When I could have paid less than a third of that amount since the cheapest and most basic plan was a prepaid one of 30 dollars a month (a plan that was not mentioned to me at any time). I went back to the store to have the problem fixed. The manager was not there. I had to come back another day again. They continued to maintain that the $75 or $65 plan was the cheapest. To which I replied that I already knew that there were prepaid plans much cheaper than that. They didn't explain the options to me, they misexplained the benefits that each plan had, because they told me that the 30-dollar plan had only 1 GB of internet when in reality I knew it had 5GB. Quite a ruse to end up paying for a much more expensive plan. When I EXPLICITLY asked for the most basic and cheapest plan. Terrible experience. They did not have the decency to return me, even in the form of a credit, the money that I LOST spending 3 times more than what I should have paid, they did not explain any of the possible options well, terrible service. I really should not recommend going here.As clients, we have the right to have all the options explained to us truthfully, so that we are the ones who decide which option best suits what we need, and not let them decide for us by not giving us the information accordingly.
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July 2023 by Jason Wright
Store was very clean and the displays were very nicely arranged. The rep that helped me was knowledge, kind, patient and helpful. They fixed my issues quickly
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July 2023 by Benjamin Rogers
Phenomenal service! Very friendly staff, very helpful staff! I cannot stress this enough: Go. To. This. Spot.Miriah (I hope I spelled your name correctly, I’m sorry if not) and Jeremy were professional, knowledgeable and welcoming. Thanks, you two!
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June 2023 by Linda Vercher
I went in today to change my service from a competitor.Jeremy Castle was AMAZING!He was knowledgeable and went above and beyond to help me get new service.He was patient and helpful.Miriah also stepped in to help me with the final steps in transferring and setting up my new iPhone 14.I appreciate you both!
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June 2023 by Sue Boswell
My mom needed a new phone so we stopped by and we're greeted by Miriah and Jeremy. They got her a new phone, then dad wanted a phone so they added a line and got him a phone too. I could see how thorough and knowledgeable Miriah was, so I got a new phone too. I dread any phone changes, but Miriah and Jeremy eased my fears. A great team!! Many thanks to you both! 3 happy customers!
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June 2023 by deja mason
My Dad, who sincerely hates going into AT&T stores, had an excellent experience with Miriah! He said that she was very helpful, kind and courteous. Miriah walked him through the process of upgrading his and my Mom’s phones with the utmost patience and understanding. Miriah, my Dad says thank you so much for your customer service! This is the only AT&T store that he will deal with from now on!
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May 2023 by Andres Solar
Beware, they close randomly in the middle of the day. Closed rn, but says Open on Google and Open in the window, but definitely CLOSED.
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April 2023 by Debi Pratt
I stopped by this location this morning because I needed help pairing my Apple Watch with my iPhone. I’m sure it’s a simple process, but I couldn’t seem to do it. The young man at the store, Matt, was absolutely AMAZING. He was so much fun. He was smart, engaging, and kind. He updated my watch and had me paired up and took care of my account questions in no time. I had been putting off going in to the store because it’s not always the most pleasant thing to do- but Matt knocked it out of the park. It’s nice to have someone take the time like he did to make sure everything was setup and working correctly. I’m a travel healthcare worker and I depend on my technology a great deal…I appreciate the effort and the help I got…when I’m home I’ll make this my go-to AT&T store when I need anything.
