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January 2024 by Kris Marshall
Worked with Madi on a fraud issue. She was outstanding! She took the time to work through the issues she could assist with at her level and stayed engaged while I dealt with the fraud team via phone call. I can't say enough good things about her and the care & attention she showed.
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January 2024 by Matt Maier
Super fast service. Always walk right in and get help immediately (unlike Charter where it’s a minimum of an hour wait). Very knowledgeable staff. Ryan is the BEST. Very good. Very patient. Goes above and beyond to help. In a time where customer service is lacking, Ryan is the perfect example of how customer service used to be and should be!
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January 2024 by Robert Marsh
Great service could not get any better yet the att in hull ain't worth bothering with they will not do anything but the one in Epps bridge is great
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January 2024 by Sherri Marsh
Went in to have phone activated. Sales rep Ryan E. was absolutely great. Met us at the door, told him what I needed and he went straight to work. We had called the att on hwy 29 first and they told me they couldn't do what I needed. Everytime I call the one on hwy 29 in Athens they have never been helpful at all. Not even sure why they have a store over here. So if you need att help go to Epps Bridge and see Ryan. He is great and super helpful.
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January 2024 by Leslyn B
I went in to purchase an item. I found out the item would have to be shipped and should arrived in 2-3 days. After not receiving the item I called customer service to explain, they said to call the store. I called the store and was asked what do I want them to do about it. Ummm Maam, I am letting you know that the item you shipped to me did not arrive. The item I paid for and your response is what... never again.I would not shop here again. Need to improvement in customer service.
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November 2023 by Nicole L
I came in here initially 2 years ago after losing my phone and needed a new one. Then I came in the other day to upgrade my phone. Ty was my representative BOTH times and he was amazing! Very knowledgeable and very personable. I waited no longer than 20 seconds before I was in a seat and getting started. He helped with any questions I had. Highly recommend!
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November 2023 by Caroline Kent
Everett Scotland was an excellent help and was able to help my family over the phone as well. He was efficient and extremely helpful. Although I never write reviews, this employee deserved 5 stars. Great guy & great service at the Epps Bridge location
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November 2023 by sandie gearin
I highly recommend this store Madeline Smith went above and beyond to help us and was very patient with my small grandchildren and very pleasant. I highly recommend if you go to this store to ask for her. She answered all the questions we needed and more. Definitely would give her 10 stars
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October 2023 by J. B.
Was greeted by Ty within the first minute of my arrival. We discussed my needs and he helped me replace my damaged phone. He was a good listener and was never distracted during our meeting. He reviewed the paperwork in full. Overall it was a very positive experience. Thank you Ty!!
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October 2023 by Debi
We went to the AT&T store in Athens to add a line and buy a new phone. Maddie greeted us at the door and was enthusiastic and knowledgeable about her job. She answered all of our questions and was very helpful.The whole process was quick and easy.
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October 2023 by Belinda Downs
Tee was amazing. All 3 of us got upgrades. Tee took care of everything and answered every question. We were out in less then 90 minutes. Thank you Tee for your professionalism and smiles.
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September 2023 by Andrew Gross
The manager of the store (Wilfredo) was awesome!! I am a manager myself and watching him multitask, lead his team, greet brew arriving guests all while never making us feel un-helped or unimportant, it was truly impressive.We got what we came for and in way less time than we thought we would.
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September 2023 by Derek Moore
Edwin and the staff made me feel taken care of even when the customer support could not. My review would have been one star if not for the amazing staff!
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September 2023 by Daisy Girl
I had a wonderful experience at the Athens ATT store with Isaiiah. He was very helpful and knowledgeable. He provided a customer service experience way above and beyond ordinary
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September 2023 by Rebecca Bowles
Raj was so helpful, we entered the store thinking we had problems with our phones and would have to upgrade. We were told at 2 other AT&T store's we just needed new phone's. Raj took the time to work with us and show us our phones were fine, at one point I said we were old he said no you are just uninformed. He went into our account and updated our information and saved us money. Raj is wonderful.