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February 2025 by Calvin Ford
I am beyond frustrated with my experience at Bath & Body Works today. I went in to buy the new Disney Moana fragrance for my 5-year-old daughter, and from the moment I walked in, I was treated like I didn’t even belong there. I was the only customer in the store, and instead of being greeted, I was met with complete silence. I could hear the staff chatting away at the counter, but not one of them bothered to acknowledge me. I stood there for 10-15 minutes, trying to decide on a fragrance, and not a single person said a word to me.
Then, as soon as another customer walked in, the staff suddenly sprang into action, greeting them like long-lost friends. I couldn’t believe what I was seeing. I turned around and immediately saw the difference in how I was being treated, and I knew exactly why. It hurt. It felt like I wasn’t welcome because of the way I looked or who I am, and that’s not something I should ever have to feel when shopping.
I walked out without making a purchase because it was clear they couldn’t care less. I’m angry and hurt by how I was treated, and I won’t be shopping there again.
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October 2024 by Trevor Mitchell
This was the worst experience I've ever had at Bath and Bodyworks. I walked in, not 1 greeting. They had a 60 percent off sale today..no one in the store mentioned it. No hello. Or anything. The cashier JR WAS the worst associate ever. He was on the floor when I walked in, but didn't ask if I needed help, which I did. He simply looked directly at me and said nothing. Then there was also a black African lady who was obviously wearing a wig, walking around. Looked at me and kept walking. There weren't many customers in the store so there was no excuse. At this point instead of buying a lot of items, I opted to buy only 2. As I waited to checkout, the store manager was helping an elderly lady. JR walks up to the register, and instead of checking me out, he stood by the manager and watched what she was doing. She had to verbally tell him to check me out. I approached and still no greeting. He simply started to ring up the 2 items. I then sarcastically said to him "hello how are you? Did you find everything ok?" And he responded with a yes. I completed my purchase. As I left the store, the black African lady with the dull wig eagerly greeted a white lady that had came in and paid me no attention as I left. No goodbye. Come again or anything. So as I walked to my car I realized I could not spend any money at this particular store because of the lack of customer service and lack of acknowledgement. They obviously didn't appreciate my business. So I politely went back in. And returned the 2 items. JR completed the return, didn't inquire if ther was a reason for the return or anything. The manager came over, approved the return and also failed to inquire as to what the reason was. She has bad customer service and it trickles down to JR and the black African lady with the dry wig. I went over to epps bridge location and was nicely greeted, welcomed and helped. Don't visit beechwood location. They are horrible!
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June 2024 by Lennea Lawson
In the past, I have always been greeted. I just went in the store and there was a short worker with thin blond hair at the front that did not greet me. I walked by her several times and she still did not acknowledge my presence. She did proceed to say goodbye to a customer that was leaving out that was not the same race as I was. I am very disappointed and surprised. I didn’t even finish looking around, I politely left! I will no longer visit that location. I will take my business to the Epps Bridge location.
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May 2024 by Chris & Kelly Bramblett
Can't get enough of this place!
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March 2024 by Table Book
Just went this morning the only employee spoke was this black lady she’s very sweet and has great hospitality. I get to the counter this GIRL ALEXIUS SUCKS DIDNT SPEAK ARE ASK DID I FIND EVERYTHING I WAS LOOKING FOR . Then the young white manager she has color in her hair didn’t speak nor the black lady. Go wait to I walk out the store then speak saying have a great day. Some of bath n body employees thinks they all that bc they work for bath n body works working them like slays and only getting pennies. But at least I got my lotion free from my coupon. White manager watching me making sure I want steal. Yes she is a she with Blue and black color dye hair. Girl bye I don’t steal .
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January 2024 by Martin Burrow
Parking is the challenge here. Best to park and then walk multiple stores I guess. Otherwise it'll take a while to park, get in, and get out.Staff was friendly and great sale on what we picked up. Quality merchandise.
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December 2023 by Adele
The employees here are AWESOME! Helpful, understanding, caring and informative. I will always go to this bath and body works
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November 2023 by katherine spier
Rebecca was a rockstar! I came in the store shortly after they opened. First off, excellent job overnight crew!!! The new holiday floor set was gorgeous and I was afraid to pick anything up to smell. Rebecca was working alone as someone had called out and she was absolutely wonderful. We had small talks about our families and dogs and she knew I had a task list to complete and was helpful but not bothersome. At one point, there quite a few customers in the store and she managed the place well; greeting everyone, making suggestions, checking on each client and running the register. Not once could I tell she was short staffed and stressed. Amazing job Rebecca and thank you for a great shopping spree.
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July 2023 by Laura Davidson
I brought a young friend here and she found PERFECT small gifts for her professors. On many occasions I was delighted by, or happily surprised my friends and family with, gifts from B&BW. There's a small-ish but very nice men's section!! There are sinks with soap and water which you'll need after spraying several Tester colognes or rubbing Tester lotions on your forearms. Your nose gets a bit overwhelmed. I appreciate the wide variety of fragrances, and price points. I love that I can pick up something for myself, from purse-sized fantastic shea butter hand cream and lip moisturizer to large bottles of favorite shampoos and conditioners. I've shopped here for at least 2-3 decades; the quality never disappoints and in fact just gets better and better.
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June 2023 by Amber Reeves
I had the most delightful conversation and experience with an employee named Janet. I was having a stressful day and she was so friendly and kind.She really influenced my good shopping experience today.Thanks Janet!
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June 2023 by Martina Falk
Kai was very helpful in finding the right fragrances I appreciate it great service at this location! Will definitely be back
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June 2023 by Jan GoddetteBlood
Nice store with a huge selection of scented candles!!
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June 2023 by Amber Johnson
Omg I'm so addicted......... ?
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June 2023 by Asia Dupree
I love this store.
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June 2023 by Google user
I had the most delightful conversation and experience with an employee named Janet. I was having a stressful day and she was so friendly and kind. She really influenced my good shopping experience today. Thanks Janet!
