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January 2024 by Martin Burrow
Parking is the challenge here. Best to park and then walk multiple stores I guess. Otherwise it'll take a while to park, get in, and get out.Staff was friendly and great sale on what we picked up. Quality merchandise.
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December 2023 by Adele
The employees here are AWESOME! Helpful, understanding, caring and informative. I will always go to this bath and body works
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November 2023 by katherine spier
Rebecca was a rockstar! I came in the store shortly after they opened. First off, excellent job overnight crew!!! The new holiday floor set was gorgeous and I was afraid to pick anything up to smell. Rebecca was working alone as someone had called out and she was absolutely wonderful. We had small talks about our families and dogs and she knew I had a task list to complete and was helpful but not bothersome. At one point, there quite a few customers in the store and she managed the place well; greeting everyone, making suggestions, checking on each client and running the register. Not once could I tell she was short staffed and stressed. Amazing job Rebecca and thank you for a great shopping spree.
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July 2023 by Laura Davidson
I brought a young friend here and she found PERFECT small gifts for her professors. On many occasions I was delighted by, or happily surprised my friends and family with, gifts from B&BW. There's a small-ish but very nice men's section!! There are sinks with soap and water which you'll need after spraying several Tester colognes or rubbing Tester lotions on your forearms. Your nose gets a bit overwhelmed. I appreciate the wide variety of fragrances, and price points. I love that I can pick up something for myself, from purse-sized fantastic shea butter hand cream and lip moisturizer to large bottles of favorite shampoos and conditioners. I've shopped here for at least 2-3 decades; the quality never disappoints and in fact just gets better and better.
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June 2023 by Amber Reeves
I had the most delightful conversation and experience with an employee named Janet. I was having a stressful day and she was so friendly and kind.She really influenced my good shopping experience today.Thanks Janet!
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June 2023 by Martina Falk
Kai was very helpful in finding the right fragrances I appreciate it great service at this location! Will definitely be back
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June 2023 by Google user
I had the most delightful conversation and experience with an employee named Janet. I was having a stressful day and she was so friendly and kind. She really influenced my good shopping experience today. Thanks Janet!
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May 2023 by Margaux Maynard
The store was remodeled not long ago, it's clean and very organized. The employees are very friendly and inviting.
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February 2023 by Val H.
I had a duo wallflower plug-in at the front door of my home that smelled so good but, I couldn't remember the name of the scent. I took the plug-in to the store and Daniela and her colleague assisted me with finding what I needed.
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December 2022 by Tameeka Mathis 777
I don’t usually go to this location but I’ve been here more than once and had pleasant encounters. Today I walked in and wasn’t greeted, nobody asked if I needed help, nothing. The cashier asked when I was about done with shopping (not to the cashiers knowledge I’m sure) and we did exchange small talk. The cashier did greet the next people who walked in. I’m hoping it wasn’t a racial thing but most b&bw employees are a lot more engaging and helpful as soon as you walk in. I presume the manager or just another employee was also up front and she made no effort to speak or ask if I needed assistance. The cashier was the most helpful and pleasant person while I was checking my items out so I don’t want to blame the cashier but I’m not sure who dropped the ball honestly when there were two people who could’ve spoken or asked if I needed help finding anything (which I did but found it myself)
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November 2022 by Jenna Umphlett
Everyone was beyond nice, they went out of their way to ensure I had a wonderful visit. Truly nicest and cleanest store I've visited in a while!
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August 2022 by Azura 777
I don’t usually go to this location but I’ve been here more than once and had pleasant encounters. Today I walked in and wasn’t greeted, nobody asked if I needed help, nothing. The cashier asked when I was about done with shopping (not to the cashiers knowledge I’m sure) and we did exchange small talk. The cashier did greet the next people who walked in. I’m hoping it wasn’t a racial thing but most b&bw employees are a lot more engaging and helpful as soon as you walk in. I presume the manager or just another employee was also up front and she made no effort to speak or ask if I needed assistance. The cashier was the most helpful and pleasant person while I was checking my items out so I don’t want to blame the cashier but I’m not sure who dropped the ball honestly when there were two people who could’ve spoken or asked if I needed help finding anything (which I did but found it myself)
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June 2022 by Audrey Robinson
I've always gone to this Bath and Body Works since moving back to Athens a few years ago and never had an issue. I've also never returned/exchanged anything I've bought. I had a candle that stopped burning just below the halfway mark and took it along with a body spray back to exchange (the body spray wouldn't spray out). They exchanged the body spray but refused to exchange the candle stating it was below half way. I informed them...of their OWN policy that is posted on the website stating you can return or exchange at any time guaranteed. They still refused to exchange it. Even spoke with an assistant manager who claimed the policy had just changed. They gave me a number for customer service and I called as I was leaving the store. Low and behold- they were WRONG as I knew they were. Customer service informed me that their leadership team would be made aware of the incident and they would also be informing their district and regional managers as well. They placed an order, FREE OF CHARGE, to replace the candle that I tried to initially exchange. While the customer service line was great in helping me get the issue resolved, I shouldn't have had to go through the trouble for a policy THAT'S CLEARLY POSTED ON THEIR WEBSITE. Will only order online from now on.
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June 2022 by Tiffany Brown
Memorial Day 2022: I called around 5:30 to confirm they were open. The girl answered and said yes, they were open. She confirmed they close at 9pm. I drove 25 minutes for the sole purpose of buying some wall flowers. When I got there at 7:30, the doors were locked. Nobody answered the phone, and the sign on the door said they closed at 9pm. How’s that for customer service?
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January 2022 by George Ruhl (Ru-hall)
That is some of the most expensive body wash lotion and fragrance sprays I've ever seen. It's a good thing they had a whole bunch of Christmas sales going on because I couldn't afford anything otherwise.
