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October 2023 by Diana Matibe
My car has been stalling out while driving and I saw this place had good reviews so I decided to take it here. I have a general sense about cars but not good enough to be a mechanic and fix problems, but when I gave them my car I told them I’m pretty sure something is wrong with my fuel pump. I made the mistake of giving them my car while it was low on gas, and they wrote it off as I ran out of gas, and thats why my car “broke down.” I told them I understand what they were trying to explain, but this isn’a one timesituation, my car has been stalling out no matter the gas level. I started asking questions on what all they did and the mechanic started getting defensive. I found out all they did was run codes, fill my gas tank up, then reset the codes because it cranked up, so essentially they didn’t actually look into anything. I tried to explain to him this is a reoccurring problem and he kept going in circles on either “no it’s cause i ran out of gas” or “I can’t fix a problem I can’t find.” I’m only writing this review because my car stalled out THE DAY after, 36 hours after getting my car back after they “looked at my car.” I would only go here for simple fixes and tune ups like oil changes.UPDATE: took it to a friend of a friend and he found within 5min through a program called ProDemand which he said every mechanic shop should have some version of. There was a recall on my Canister Purge Valve explaining why my car unexpectedly stalls and he said it was a very easy and basic search that butler neglected to do.
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June 2023 by Morgan O'Brien
This place is the best! We have been using them for years, have since moved 45 minutes away but still bring our cars here for everything. They are the kindest and most trust worthy people, not to mention they are excellent at what they do!
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May 2023 by Eliza Ashby
I have always had a great experience with Butler’s. They are timely, helpful, and reliable. Highly recommend!
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May 2023 by Hadden P.
My car's pressure sensor randomly started going off while on the highway, and as a college girl that already ate the cost of a $250 tire last year, I was terrified. I called Butler's and they were able to immediately check my tire pressure and recommend my next course of action- for free! TJ was extremely helpful and I enjoyed all of my interactions with the employees. I would definitely recommend, especially for UGA students that run into car trouble or other Five Points locals.
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April 2023 by Benjamin Praeger
Travis has an amazing team of motivated, talented, and resourceful technicians. They're always extremely honest, and will never try to upsell any unnecessary services. I highly recommend this shop to anyone in need of quality service to their vehicle, as it's without a doubt the best auto repair shop in Athens. My experiences here have always been nothing short of exceptional, and I just can't find enough nice things to say about them.Services: Steering & suspension repair
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April 2023 by David Corley
I was new to the area and just here a couple days. The gear shift stopped working on my truck. Googled Butler Automotive because it was close to me and had good reviews. I asked about towing and the man walked me through how to fix it enough to get me home. After I got home I called back just to thank them and another guy told me how to fix it with a zip tie. I'm raising two of my granddaughters on a fixed income so money is always tight. Butler was in a great position to take full advantage but didn't make a dime. Integrity like that (out of two different people) is not easy to find. When I do need a mechanic, you can bet, this is the place I'll be calling. Definitely one of the top 5 best experiences dealing with a business that I didn't know and didn't know me. Just can't thank them enough.
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April 2023 by Keith Chapman
Travis and his staff are amazing! I called him at 5:00 on a Friday afternoon and told him my son’s truck was having problems. He immediately told me to bring it on by. He diagnosed the problem and eased our minds. We’ve done business with him several times. Honest, fair, and dependable.Services: Auto engine diagnostic
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December 2022 by Harrison Bergeron
Honest, timely, friendly. I usually go to 5 star but they’ve been booked solid. They referred me to Butlers and very glad they did. No run around, fair and transparent pricing, affordable for sure. There’s a certain level of comfort knowing you can trust your mechanics. Thanks Butlers!Services: Auto engine diagnostic
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November 2022 by Jim Belling
If you have an auto issue, call these guys. My daughter attends UGA and I’m hundreds of miles away. Her car broke down at UGA and we didn’t know where to take it. Found Butler online and had it towed to there. I dealt with Travis. He couldn’t have been nicer. They fixed the car inside of 24 hours and it was actually less than he quoted me. Can’t recommend them enough. Five stars!Services: General repairs & maintenance
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November 2022 by Jim B.
My daughter calls from school to tell me the car is broken down on the UGA campus. I am 800 miles away in NY. We had to get a tow truck and needed a place to tow the car to. I figure some shop is going to try to rip us off since I'm not local. I found Butler through Allstate and gave them a call. I dealt with Travis. He told me to tow the car in and he'd take a look. The car got there after 5p, but he took a look anyway and called me with the estimate. He said maybe he could have it done by Friday depending upon parts (this was Wednesday). The next call was from Travis at 1p the next day to tell me the car was fixed. He also found the parts cheaper with another distributor and the final bill was $400 less than the initial quote. What can you say? They underpromised and over delivered. Great job. Highly recommend.
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October 2022 by Connor Perkins
i really appreciate the honesty of the guys here at Butlers. They are very knowledgeable and by far the best price in town. i never write reviews but i just had to give it to them. very pleased with the experience, will be a returning customer for sure
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October 2022 by Sophia Harrington
Have been to Butler's twice and I could not recommend more. The staff was very friendly, patient, and fixed my car as soon as they could.
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October 2022 by Sophia H.
This place is the best. I have taken my car here twice, and everyone has been so kind and fixed it as soon as possible. I do not know much about cars, but all of the staff was so helpful and patient to make sure I knew what was wrong and how they fixed it. Could not recommend more!
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September 2022 by Jordan Stapp
Travis was friendly, efficient, and super helpful. I will use Butler Automotive for any other auto issues I have. Thank you!!
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July 2022 by Brooke L
Travis and his staff are THE BEST!!! Travis Butler has always been 100% honest, incredibly knowledgeable (and will admit if he’s not sure about what’s going on…we all know that some issues just aren’t that easy to fix or diagnose or the car only acts up with us and not when we take it in-IYKYK), dependable, thorough and still gets our vehicles back to us quickly (usually same day), so nice and ALWAYS reasonably priced. I’ve NEVER been disappointed by these guys.Our family has been getting our vehicles serviced by Travis for 25 years (before he had this location) because he’s just that great. Even when I lived out of state, I’d bring my vehicles to Butler’s for servicing! Thank you so much, Travis and all the guys there!!!P.S, I am a female. If any women are on the fence about finding the right mechanic, know that you can trust these guys.Services: Electrical repair
