-
November 2023 by Claudia Cardenas
Make an appointment, even though they told me over the phone I wouldn’t need one just to add my husband name to my account, got here 1 hour earlier, never received any text or reminder on my phone , even when I ask . There are 4 agents siting on a little table bar chatting and laughing away. I have to drive 2 hours to get here and he just said to come back. How rude and disrespectful. Worst customer service. Huge difference with any other branch in Fl
-
September 2023 by Nick Newman
We noticed an unauthorized charges from our account from a company. We called them they were able to help. Thank you very much Chase Bank.Thanks.
-
June 2023 by Jacob Hall
Terrible customer service. Good luck getting a call through to them
-
May 2023 by Tasleem Javaid
This branch is worst one i ever visited. The people are unwelcoming. I think Chase really need to change staff at this branch or they gonna lose business.
-
April 2023 by Nataly Gomez
If you’re looking to meet the biggest a-hole in Athen please visit this branch and ask for William e. Swecker. He obviously hates his life along with his job. We came 15 min before they close to remove our names from a couple accounts. This a-hole had the audacity to ask my husband why did we wait to come so close to closing time to take care of our issue. From the moment we meet him we knew we were going to have a terrible experience. Clear to say my husband has some choice words for this sorry excuse of a man.
-
April 2023 by Daniel
They really need to hire bankers. It’s a joke that I had to book in advanced to work with a real person. Encouraged me to open online. I’m gonna find a more personal company to bank with.
-
March 2023 by Buu Dang
Waste of time. Everything is online, and they tried dissuade me out putting a notice on my card 5x. Just do what I asked. She left after handing my cards to someone else, so I think she just wanted to leave. Do that in the first place then. NOT friendly. No name introduction, no "hi," etc.
-
November 2022 by Noel C
Simply awful. I have had to take multiple days off of work to re-sign various forms, which they inevitable mess up (e.g., last time, the employee put the wrong date). They have frozen accounts due to their own mistakes. This has gone on for weeks, forcing me to pay bills with different accounts. Given the 2-3 cents in interest they pay every month, it is simple not worth dealing with these incompetent people. You're better off storing your money under a mattress.
-
October 2022 by Chosen Won
Excellent customer service by two employees. I'm from Michigan and what was to be a week in Crawfordville has turned into month five. My statements are being mailed to Michigan. I'm in a legal dispute in Florida and needed immediate copies from two accounts.Both employees were super professional and very helpful. Thank you.
-
August 2022 by Jen R.
Idk about this branch, but chease is the worse bank I've ever had to bank with. If you don't have a million dollars on your account, they don't respect you. Good luck with them.
-
January 2022 by Debbie Ko
I had an appointment with an agent on Saturday, but when I got there, it said our branch is temporarily closed. I even got a reminder the day before my appointment and now the branch is closed? Excuse me?? and they didn’t notify me about that at all.
-
January 2022 by Mala Anantharam
I visited bank in Athens GA on Saturday to open an account. Could not see member service person due to unavailability of appointment. Not mentioned anywhere on website at the location- need appointment- as first error for customers to know.Took my phone number for the member services to contact me- till today haven't heard from them. Disappointing service.
-
January 2022 by Mary Beth Scott
Chase is supposed to open at 9 a.m. according to what it says online and on the door at the branch. I’ve been waiting here since 9:00 & it’s currently 10:29 a.m. & they are still not open! I’ve already been delayed by them closing for a long 4 day holiday, so it’s urgent that I get assistance this morning. Nobody will answer the phone locally and the 800 customer service number provided no assistance except to say the branch opened at 9:00. It’s not right to have customers lined up waiting outside because of this branch’s complete lack of responsibility.I expect a public response & explanation here from management regarding this lack of value for your customers’ time and such blatantly unprofessional practices.
-
January 2022 by Marty Smith
Run!!! Avoid using this bank if you live in Athens! There’s only one branch even located here, so plan on making a road trip if the Athens branch happens to be closed for ridiculous reasons. For just one of many examples is today… it’s Dec. 23, but they’re closed for Washington’s Birthday which is not even until the 24th!?!?? Why lie & not just say you take off 4 days for Christmas instead? This puts me in an extremely difficult situation, so I’ve already starting researching other banks for my family to change all our accounts to ASAP. Then, I realized that we’ve been getting ripped off by their ridiculous monthly service fees anyway for years! Don’t fall for the signup bonus that will actually end up costing you $ too! Since, there’s a ton of other banks that will save you by having no or way less expensive monthly fees for an account. Please don’t make our mistake & never even try giving this bank your business in the first place!!!!
-
November 2021 by Paul Johnson
Tried to open an account online. Website said we needed to show up in person. Came in person and was told it was to close to closing time and it would take and hour. Seems like the branch manager just wanted to leave at 5 and not offer customer support.
