-
April 2024 by Philip Kohnen
Collin always goes above and beyond for customer service. He makes a normally tedious errand into a breeze.
-
November 2023 by Paul Pickett
Good service and fair prices. Would be 5 Stars if they had the ability of doing alignments. I thought it was just a new opening thing when I had them replace tires for me a couple years ago, but still no alignment machine. Wish I would've double checked that before I purchased some tires last week. Ridiculous for any tire shop that does installs to NOT have an alignment machine.
-
October 2023 by The Well Appointed Life
Collin has amazing customer service skills, as well as the rest of the staff, very courteous and knowledgeable. Trevor was awesome, informed me as needed and was kind. I had a 10:45am appointment for a tire rotation and was finished by 11:05am!!! Can't get much better than that A+++
-
October 2023 by Elma Tucker
Good place to get tires if you go ask for joe
-
October 2023 by Danielle Wimbish
Bought a set of tires and wheels they drove funny for two weeks almost and I went back explained everything and they kindly put on a brand new set and gave me a set wiper blades for the inconvenience. I'm definitely satisfied. Let see how there tires are in two weeks...
-
September 2023 by Shaleita Neal
Colin of Discount Tire need a raise! Best customer service ever with my 15 years tire service that started in Austell to Augusta…Now in my hometown of Athens. Go Dawgs!
-
September 2023 by Don Grimsley
Unbelievable service. My son is a first year student at UGA and had a flat tire last Friday. The employee I spoke with at Discount Tire recommended a great tow truck company that was able to come pick up his vehicle and deliver it to the store within 2 hours. My son went to pick his vehicle up this morning and they were even able to patch the tire instead of replacing it. Would highly recommend Discount Tire in Athens!
-
September 2023 by Holley G
This Discount Tire location has always provided exceptional service. Collin went above and beyond to help me with a stubborn sensor light on my son's car. Will be back here in the future.
-
September 2023 by TheDroneGuy
Nice staff that is professional and cares about the customer, unlike other places I did not have to ask them to use pucks for teslas as they know how everything works. Their warranties are also great!
-
August 2023 by susan sleeper
I definitely recommend this Athens, GA location!! I popped a tire driving home last night. I called the following morning and spoke with Joe. I told him my situation and he immediately had a tow truck recommendation for me and told me to call the shop when I knew I was headed their way and he said he'd fit me in. His compassion and kindness towards my situation were felt through the phone. When I arrived at the shop, I was greeted by Brad. He recommended an option to me that didn't quite work for me but very quickly asked me to give him just a moment. He quickly returned to the front desk with another option that was perfect. Both of these men helped me in ways that were well beyond exceptional customer service. They were smart, kind, respectful, quick thinkers and compassionate. Thanks so much guys!!
-
August 2023 by Bill Hassell
I've been coming to Discount Tire for a few years now. I bought tires for my pick up, my wife's car and my work vehicle. Anytime I need a rotation and balance I always bring the vehicles back and they take great care of me. These guys are great to deal with and scheduling service is fast and easy on the app. I highly recommend the Ultimate Drive (Athens, GA) store.
-
August 2023 by RachelResellz
I’m not sure who I talked to today but I am thankful for the customer service. I had too many questions and no answers and the gentleman spoke on the phone with me for 20 minutes. He was unable to provide service through discount tire due to not carrying the part, but directed me how to get there. I couldn’t be more thankful. You will have my business in the future.
-
July 2023 by V Clark
I love Discount Tire, they are always polite, knowledgeable and considerate of your time. I would not hesitate to recommend the Athens, GA location. They go above and beyond, I have been a long time customer but today they repaired a puncture on a new tire, not purchased from Discount Tire - at no charge! Can't get better than that !!!! I will be back when tires are needed on my new car.
-
June 2023 by Aimee Mumford
In the past we loved this place, never had a problem. Have taken multiple vehicles here for new tires and tire maintenance. I went up a few weeks ago because we knew there was a hole in my tire. They “checked it over” and could “only” find a leaking valve stem. I was naive and believed that was it. Took it home and a few days later the tire needed air again. There’s no way that should happen if it’s checked properly. Made an appointment to take it back. My husband took time out of his work day to look it over first and marked the hole he found with spray paint. Took it back up there and they found one additional hole and a nail in the tire. Meaning the tired needed replaced. There’s no way it was checked properly the first time. I’m driving around with babies and they neglected to check my tire properly the first time I took it up there. Very disappointed. When brought to their attention they didn’t even seem to care.
-
June 2023 by Amanda C
Found out I had a nail in my tire and need it repaired. I work in Athens so started calling around trying to find somewhere I could go to after work. Every place wanted between $45-60 for a patch. My boss told me about Discount Tires and said that where he goes and how great they are. A coworker said the same thing so I called them and made an appointment. I ended up getting off work early and got to my appointment over an hour early. Getting there was very easy as it’s a really nice location. The place was very clean and the staff very friendly. I was greeted promptly and helped by a nice gentleman I believe named Collin? I’m horrible with names so I’m probably way off, sorry about that.Anyways he went and looked at my tire and let me know he believes it’s able to be patched. I was worried due to just going back to work after five weeks from an injury so money is a bit tight. They got my car in shortly after and we’re able to patch my tire. I was there less than an hour and out before my original appointment time. The man who gave me my keys told me there was no charge and I’m good to go and I was still shocked by that simply because nothings free. I ended up giving the man $20 for a tip and told him to give it to the person that worked on my tire. They provided me a service and you are suppose to tip service workers, even tire fixie people. I plan on coming back for all my tire needs due to their kindness and how clean the place was. Thank you so much, you now have a life long customer
