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November 2023 by PU13L1C 3N3MY
Extremely friendly and the storage is fairly priced.
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November 2023 by Leslie Morris
I'm just a couple of days in on my storage contract but everything so far has been great! Friendly service and I even received a call after completing my paperwork online just to make sure that I understood everything and that I didn't have any questions.The facility is very neat and well maintained. So far, I couldn't ask for better service!
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November 2023 by Ben Vivona
Ok, at one point & time this was Elbow Room Self Storage and they were 5 Stars great!!, they are now Midgard Self Storage and things just went downhill quick. While my monthly bill doubled over a 12 month period, my stuff was being ruined because they stopped using any pest management and got an infestation. What a nightmare experience once Midgard took over. They might have resolved the infestation, but it was too late for ~1/4 of my unit.
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September 2023 by Barbara Farina
Be very aware of their details and loopholes in their contacts and policy.When this company took over, our rent went up drastically. They explained to be that it was due to increased security to the property. I do agree they did do some fantastic upgrades to the property to an already immaculately maintained facility. however, the gate has not been secure in months, leaving our belongings fair game to any ne'er-do-well in the neighborhood. Let's face it over there, there are many. I checked often to see if it were fixed, never was. It still is wide open.Today, I called to cancel the lease of my unit. I was told I needed to give a 30 day notice. So I this was what I did. I was then told that since I was doing so on 5th of the month, I would NOT be given a full 30 days to vacate my unit, (meaning the 5th of next month). I was told, If I elected to move my items during that final 5 days, I would be charged an entire months rent, as they bill on the first of the month. Therefore, I gave my 30 days notice today, as THEY require. However, I only actually have the 25 days to vacate with no option to even offer them prorated amount for that 5 days if absolutely needed. Not sure that I will, but there is always that chance.Don't get me wrong, I have a small unit. It is not a ton of money. My grievance is on in defense of the others who pay way more than I do. We have to account for every single penny right now. The policy they have in place is solely for their benefit. It in no way is geared to provide any service for their patrons. I see this as a "without us, there would be no you" situation.I loved everything about utilizing this facility with the previous owner. It is a fantastic property with great equipment/storage options.It is, however the customer service that needs to be improved for me. Do better.... and fix that gate.10/10 for everything aside of their regard for their customer.
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August 2023 by Tan Chambers
Found out less than 24 hours after booking a unit that I wouldn’t need it. All sales are final so I basically just gave them free money. But I did everything online, booking, application, & paying. Was a fast, easy, & smooth process. I don’t know how the units are because I never made it there to see them before I cancelled my booking.
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August 2023 by Thomas Tucker
Great staff! Very helpful with any of your moving needs!The units are are very clean and well maintained!Thank you for providing such a great product!
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May 2023 by Johnika Mack
My Girls & I Got evicted two days ago now and needed a storage ASAP. I reserved it the night before and walked in the office with No problem paying & checking in FAST ❤️ THANK YALL SO MUCH ??
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May 2023 by LINDA Moore
The facility was clean pretty everything security I like that the people work inside were very kind knowledgeable I would recommend midgard storage
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April 2023 by Scott M.
I had a really great experience renting storage space here. The folks in the office were extremely polite and professional and made the whole process so easy. Thank you!
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April 2023 by Carol Terry
Very friendly and helpful! Professional and secure! I highly recommend this storage facility!!
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April 2023 by bryce pratt
The service was great and the unit was clean and easy to get into .
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April 2023 by Brandon Checketts
Raised prices two or three times since it was purchased by Midgard in around 2020. They've made it a bit nicer, but I feel like I'm overpaying
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March 2023 by J.T. Brock
The best self storage facility in Athens, GA. Clean, Quite, Safe and Secure. Management does a great job with keeping up the place and they're always nice, friendly and professional.
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January 2023 by Billy Wright
This Midgard storage company need to hire better staff to deal with issues that will arise. Midgard have infestations of Rodents, I presented the staff with rodent feces all over my furniture. He informed me that pest control was on the job and offered me poison to place in my storage unit. I asked him, why I wasn’t informed about this issue before I moved in. He looked dumbfounded and speechless.I declined the Poison, I didn’t want to clean up remains.
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January 2023 by Xiomara Magana
I highly recommend Midgard Self Storage! The process from renting and paying online was super easy! Plus there pricing for different size units is really reasonable.
