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October 2023 by Davina Barnes
Very disappointed in the quality of the finished product. In the beginning I made a point of having a conversation about aftermarket parts and stating that if they do not fit the car "Do not put them on. Let me know and I will battle my insurance company". The new front bumper does not line up perfectly with the existing body, there is paint sagging on the edges of the new painted bumper and the new flares over tires are not flush because the bumper is not flush. It makes the flare look wavey. The passenger side door does not open cleanly. The passenger side front bumper is what received damage and now the passenger side door scraps the fender piece when opening or closing. I drove my vehicle to Classic on Aug 3 to begin repairs. They communicated and my car repair time frame was very good. But Classic has agreed to correct the repairs that were subpar but communication is now spotty and I am still waiting for a definite repair date. I hope for a better outcome this time around and excellent repair work.
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October 2023 by T Brock
Classic Collision in Athens was a great choice for our repairs. Unlike another collision shop in Madison, this place was upfront and very responsive. We would highly recommend Classic Collision of Athens.
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September 2023 by Alicia Thomas
Recently visited Classic Collision and they proved me with excellent customer service via phone and in person. In addition, they got the job done quickly and I did not feel rushed even though I came in close to closing. Thank you!
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July 2023 by Kay Bullock
I was involved in an accident and needed to have my car repaired. After reading online reviews for several body repair shops in my area I called Classic Collision. I was told to bring a copy of the insurance company's estimate and leave it with them. But when they saw the name of the insurance company they told me that they no longer do business with them. I was so disappointed. The young woman at the reception desk was so nice and polite. She explained a lot of insurance business protocols to me that I was unaware of from my lack of experience. None of it was good news for me in my situation but I understand a lot more about automobile insurance coverage now. I appreciate her kindness to me.
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April 2023 by Kelsey Fredriksen
Straight-up honest, communicative, and downright decent folks! My car looked and drove perfectly afterward. Thank you, guys!
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February 2023 by Candida Crooms
Great customer service. I dropped my car off today and this is what it looks like. I hope you can see it I hit a deer. I will update you on the finished look once they get threw with it.
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February 2023 by Rick Ingram
Not good. I am still waiting for the repair to be completed and it has been 3 months. I call and they say they need to get one more part and will call right back. They never call.
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January 2023 by Giles Moree
Friendly staff. Work looked great. Did in 3 weeks what other body shops took 8 months and never got done. Would recommend to anyone that needed body work done. Keep you updated the whole process and answer any questions that I had
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November 2022 by Damaris Drewry
I liked the sign out front "we meet the nicest people by accident", so I dropped by to ask someone to look at what appeared to be a black scrape on the fender of my car that happened while it was parked at a shopping center. Ethan looked at it and said he thought he could completely get rid of the scrape in a couple of minutes. To my amazement he removed all evidence which turned out to be someone's rubber tire mark! I offered him a gratuity which he politely refused, asking instead for a Google review, so here it is! Thanks for earning my future business which I hope I will never need!
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August 2022 by Markah Craft
These people were very nice and professional and my car was looking brand new I couldn’t ask a better team to go to I highly recommend them.Service: Body & Trim
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August 2022 by Tiffany Moffitt
I wrecked my car on May 20 my car sit in my yard for one whole month I took my car it’s a classic collision June 13 every time I call there it is a new lie that they tell me about my car and here it is August 5 they just got The part for my car that they have been waiting on so I was told by a rude employee that works the front desk oh I don’t know when your car is going to be ready and that’s been the whole problem the whole entire time the worst customer service ever the worst place to ever take your car because they do not know when it’s coming back and they didn’t know when my part was coming I had to contact the Dodge place personally myself for them to tell me when my part was coming for my own vehicle never take your car there
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July 2022 by Holices Diaz
Vehicle was dropped off January 14 with “preorders parts” and it was ready for pick up until July 15th it was in the body shop for several months. On date of pick up they ordered wrong after market exhaust with 1 tip not dual tips. My paint has a lot of orange peel, dust/trash on new clear coat. And didn’t have my rear bumper badge ready to install once the repair was done and completed. When they had all the parts “pre ordered”.Services: Painting
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January 2022 by Kevin Taylor
This place is fantastic. Great customer service and care for their customers. Thanks Corey.
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November 2021 by J Correll
Awesome repair center and very hones people. Could have made a lot of money off of our accident, but instead of trying to repair it with very significant structural damage, they were honest and the car ended up being a total loss. I would absolutely recommend Classic Collison to anyone!
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October 2021 by Anthony Thomas
A buck hit the side of my truck and did a decent amount of damage. Filed an online claim with SF and chose in-network Classic Collision due to their great rating, location, and reviews. CC did not disappoint. Zero hassle with insurance. CC took care of everything. Trish and Slyde were top notch and thorough from the start. A week and a half in the shop and my truck looks brand new. 5 stars all around!Service: Body & Trim
