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March 2024 by bill tribble
i spoke with a female associate named ROSE while trying to set up a geek squad appointment. this was my worst interactionwith anyone from BEST BUY or geek squad. her dialect made itnearly impossible to understand any word she said. i requesteda supervisor several times before i got help. she did not want to let me speak to a supervisor. terrible, terrible. she does not need to be speaking to the customers. billie j. tribblei
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February 2024 by William Sapp
SUPERBE SERVICE AND EXPERT IDENTIFICATION OF PROBLEM WITH MY LENOVO LAPTOP COMPUTER. THANK YOU APRIL, AND I HOPE YOUR SUPERVISOR GIVES YOU A BIG RAISE!
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December 2023 by Hannah G.
I had trouble with a delivery service from ordering through the app (which obviously is not connected to this specific location) and it did not get delivered and was returned by the driver (which was from a service called roadie and not your typical UPS or Fedex) I went in to this location to try to fix my issue, I arrived in a panicked state as I needed a certain item for a Christmas gift and was in a time crunch, Will P. from the Geek Squad at this location was EXACTLY who I needed in that moment. He was kind, talked to me in a way I could understand without making any excuses for the situation I was in, he helped me find a solution that not only worked but was better than I had even hoped for. He helped me find the right item I needed, it was priced extremely well, (best price in my area for the ps5 games I was looking for) he reassured me my issue would be solved in a timely manner (which it was) and he went out of his way to make sure it all worked out for me even though I could tell it wasn't in his usual job description. I hope that he gets the credit he deserves, he really turned my entire experience with best buy from a 1 star to a 5 star. I need to stress that Will P. from the Geek Squad is 100% the reason I have picked 5 stars and that his customer service was incredible!
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November 2023 by George Faircloth
Expensive, and costs even for warranty work
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August 2023 by Robert Rigsbee
Huge shout out to Brian! I brought my phone in needing the screen replaced. It was covered under Apple care and was replaced free of charge in a timely manor which was very important to me!
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July 2023 by Grace M.
I went in on a holiday and the place had plenty of staff walking around. I was helped very nicely by someone at customer service, even though the man in front of me had thrown what seemed to be a minor temper tantrum. They couldn't help me with everything I needed, but it wasn't by fault of the employees or even the store, it just isn't a service they offer. A perfectly fine store
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July 2023 by Sherry S.
I was trying to figure out if my mom's phone problems were the phone or the connection and they were very helpful in diagnosing the issue.
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May 2023 by Google user
Brought out computer to them to install a motherboard. Ended up having to get a different motherboard because the one we had bought wasn't compatible with our tower and a new fan to go with it just because the original fan wasn't compatible with the new motherboard. They kept us updated through its progress and told us about the motherboard issue and the fan issue as soon as they knew and were very informative about what was needed. Only issue was when we got our tower back the fan was extremely loud and the computer wasn't connected to a large chunk of the storage. We brought it back and they owned up to their mistake and fixed it. Overall a positive experience. Also great customer service from the employees in store and the employees over the phone.
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May 2023 by Derek Terry
Took my computer in for a screen issue while it was still under warranty. They sent it off 3 weeks ago, and I checked yesterday and saw it was ready. Had to schedule an appointment for pickup just to be told that they weren’t able to work on the laptop and i that I needed to call acer customer service directly. No one ever called with an update, so this was a surprise. So basically my wife (who is in school) and I have wasted 3 weeks for them to do nothing.
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May 2023 by Snowy Wolfgirl
Brought out computer to them to install a motherboard. Ended up having to get a different motherboard because the one we had bought wasn't compatible with our tower and a new fan to go with it just because the original fan wasn't compatible with the new motherboard. They kept us updated through its progress and told us about the motherboard issue and the fan issue as soon as they knew and were very informative about what was needed. Only issue was when we got our tower back the fan was extremely loud and the computer wasn't connected to a large chunk of the storage. We brought it back and they owned up to their mistake and fixed it. Overall a positive experience. Also great customer service from the employees in store and the employees over the phone.
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April 2023 by Jonah M.
Look to other reviews- situation has still not changed and nearly all display items are uninteractable, so no point going if your just looking for the product in physical form and buying on Amazon. Just seems like corporate needs a quick visit to sort of the little issues. Staff is super nice tho
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April 2023 by Vincent Esposito
The power supply in my wife's computer died. I replaced it, but the computer didn't turn on. After checking it into Geek Squad, the agent (Ethan) determined it was a simple error as reseating all the wires powered it on.The total turn-around time from check-in to pick-up was four days. We needed an appointment for check-in but not during pick-up. Agents were communicative and knowledgeable during the entire process.
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December 2022 by randy pruitt
Absolutely horrible communication skills! Won't be returning
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December 2022 by dallas b.
I wanted to buy a product. I found the product in a case. No one would open the case so I could buy the product. The staff member sitting in the front was rude and unhelpful, and treated me as if I were bothering him because I was asking for help. I waited for over 30 minutes for help. No one showed up. The Geeksquad guy I was able to talk to suggested I order the product online. THE PRODUCT WAS 20 FEET AWAY! Just needed a key. I did order it online, but not from Best Buy. I will never give them another cent. These people are among those who are "quietly quitting." Don't waste your time there.
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November 2022 by Sam N.
What a piece of crap place to shop. NO, I repeat, NO service. Half the TVs don't have prices, one guy to help a dozen customers. It'll be a cold day in hell before buying from these people. As their stock price tanks and they start swirling around the drain of bankruptcy, the only place to lay blame is at the corporate level, where they are unable to manage a simple job of sales and service. As Amazon takes over, it is the corporate incompetence that are not only is allowing it, but encouraging it.
