-
October 2023 by Lilah Libowsky
Good morning y’all,So cut to the chase, I got in my first accident in my first car. Very nervous and didn’t know where to start. Progressive, my insurance sent me to this shop only a 4 minute drive from my work. When I get this information the first thing I did was look up the reviews, and they don’t do it justice. They gave me an estimate of a month for repairs, they much rather give you a longer date and have you pick it up early then to keep pushing it back. Shawn Jefferson was the man, he got me my car in 10 days and was EXTREMELY communicative. I was so lucky, everyone was so nice and helpful. When I called they always answered and they explained to me about their text message process, how the system sometimes messes up so you don’t get any messages, regardless of those tribulations they still communicated to me. Thank you so much to Shawn, and Tevin, and everyone who worked on my car. She’s beautiful and most importantly I feel safe in my car again.Services: Tires
-
October 2023 by chris c.
went to see about a quote and was told ''we don't do owner paid jobs". what?? i can't pay for a repair??
-
October 2023 by Anna Begley
I had to have a repair done to the front of my vehicle when i hit a deer. As I have never had to have work done to my vehicle, this was a great and very comfortable experience. They were extremely professional with me, and ensured that they would take care of me every step of the way. They also kept me continuously updated on my vehicle throughout the repair process. I would absolutely recommend this collision center to anyone looking for repairs!
-
October 2023 by Jay Ivester
This Caliber location is a go to for us. They have repaired two of our vehicles and delivered excellent results for both. Communication during the repair was excellent with their text option. They were very thorough and got us our vehicles back quickly.
-
October 2023 by Michael Hughes
Very friendly. Repairs were quick and easy, with constant updates. Never had to worry or wonder. Car was done before the projected date. Would definitely recommendService: Body & Trim
-
September 2023 by Brandon Osburn
Stay away from this place. Shawn will lie non stop. We were given 11 dates to pick up my car, we were told 3 times that they were working late to finish today. He also tried to say insurance did not pay him, they released car once we showed proof from insurance that they had been paid.Run this is a scam shopServices: Tires
-
September 2023 by Druzi _OG
Loved my experience a couple of months ago with Caliber Collision! As a USAA member, they were very good at communicating with us and were amazing to work with. You couldn't even tell that our van was ever in an accident!- YOU NEED TO USE CALIBER! They'll take good care of you!Service: Body & Trim
-
September 2023 by keara bailey
I hit a deer in my 2018 Nissan Maxima. My car sat in the shop for a month. When I went to get my car, I couldn't tell I ever hit a deer. However, there were some small scratches and indentations left on my hood which were not there after hitting the deer. Those scratches were also not there when purchasing the car a couple of weeks before the accident. I took my car back up there for the technicians to take a look and I was told those scratches were there beforehand which isn't true because I took many detailed pictures of the damages. They didn't offer to fix it or anything. I probably won't take my car back there.
-
September 2023 by Roshan Dahal
When I went there, they did not tell me how long it would take but after I dropped my car they updated timeline to 1 month for very small job. Then after a month they kept on increasing timeline on their portal. I had to constantly call them until they gave me my car after month and a week. After I got my car, there were multiple dents on my car and small damages all over my car. On top of hood there was something very sticky and dirt. There was so much powder like thing inside my car. There were less than $10 worth of quarters on drivers console and they were stolen. I had remote control for my garage and it was stolen to and when I called lady in front counter she said she did not know what happened. I never got call after. I did not notice until few weeks that my Georgia state park pass hanging in front windshield was stolen too. This place is very shady. I would never go to them.
-
August 2023 by Andrew Schmetzer
Caliber Collision Athens has serviced my car twice now. Both times they provided great service and had my car ready before the estimated completion date. Would recommend them anytime.Services: Painting
-
August 2023 by Tillery B.
2021 Hyundai Elantra owner. This location has had the vehicle for over a month and has not updated us on the repair time for 2 weeks. We were told the vehicle would be ready via text message on July 31 that 8/4/23 was the pick up day and we called and they changed the date to 8/10/23. Then was told that we called in to opt out of the text message alerts. Why would anyone do that when they still have the car. We told them we haven't called their location except on 8/4/23 to see if the vehicle was really ready. Not only had the rental car gone past 30 days and now have to pay $300 for a deposit plus $30 a day for any days we keep it, the deductible still needs to be paid. But it gets better, we found the link they use to update us on, they have pushed the pick up date back to 8/18/23. This would be the third change in pick up date. They have yet to alert us on the ETA of the parts ordered. This is truly ridiculous. My job is at jeopardy if I can't drive to work and these people are so hard to get a hold of plus they are not updating us.
-
June 2023 by Mike McSherry
Our daughter had her car stolen and recovered. Needless to say, it was in bad shape. Caliber collision did an exceptional job repairing the vehicle, and returned it cleaner and in better shape than I thought possible. This is the second time I have worked with Caliber - and Shawn specifically - and I would strongly recommend him and the company. We did have several delays, but that was due to the dealership (ignition switch) and supply-chain issues for parts. Shawn kept me up-to-date on all of this though. ⭐️⭐️⭐️⭐️⭐️ once again!
-
June 2023 by James Materne
My wife brought her 2015 Murano in for insurance work. Rear left corner was damaged in a parking lot, so not too bad mostly cosmetic. Got the car back and first impression, heck, couldn't they wash the car before returning...? Then got the car home found scratch & dent in the rear bumper (a part that had to be replaced). Upon more inspection, rear bumper 'cover' doesn't line up exactly. Found a piece of molding around left rear window lose. Also, they left masking tape inside the cover for fuel cap. Had to pry the fuel door open. Later the same day noticed the front head lights are BADLY scratched. They were not scratched when it was brought in. Headlights not seating or lined up properly. Hood is off alignment. Not clear why they did anything to the front of the vehicle. We were told to call if any issues. We picked up the car on Tuesday PM, called Wednesday noon, it's now late Thursday and no return call. We'll be taking the Murano back to Caliber Collision and having a discussion.Service: Body & Trim
-
June 2023 by chi mccaffrey
Got my car repaired here and when I got the car back the steering wheel was crooked and lower front bumper not assembled properly, it took them a month before they fixed it but I found a black rubber thing under the hood. I suggest check very carefully before picking up your vehicle after repairs are done.
-
May 2023 by SaiSuki1329
Made my car as good as new after a wreck. Though it was pricey, the customer service and quality of repairs were definitely worth it.Service: Body & Trim
