-
November 2023 by Tovvah B
I had a wonderful experience purchasing my vehicle from Heyward Allen Toyota. Peter and Kelvin were great.The service department is amazing, the waiting area is clean, spacious, and there are amenities available. The staff is welcoming, friendly and helpful. The customer service is top tier.
-
November 2023 by Deanne Sport
I cannot express how WONDERFUL my experience was at Heyward Allen Toyota in Athens!! Phil Cross and Tyler M. went above and beyond in making the entire car buying experience quick and easy!! If you are in the market for a new car, I highly recommend you take a trip to Athens and ask for Phil! I promise you will drive away happy! Thanks again, Phil!
-
November 2023 by Bunny Vanderburg
Back in October we were traveling to TN and that morning discovered we could not locate the tailgate key to our Tacoma. We called your dealership and Jeff was very helpful and provided your address to stop in and have him make a key. He also sold and installed a set of wiper blades for us. We are very appreciative of Jeff's assistance in getting us back on the road. A very kind and friendly man indeed.Thank you, Jim and Bunny Vanderburg
-
November 2023 by Martin Nguyen
10/25/23Nick, my advisor, was great, he was serviceable and helpful. I got my driver's side mirror fixed here and all was well until I got my car back today. The mirror wasn't assembled properly. I don't know how the person working on the mirror could mess up the assembly process when it's obvious that there's something wrong.The mirror cover (white part) is not tucked into the base (black part). There's a gap in between the two when there obviously shouldn't be. The attention to detail was not there, as was evident in the 2 photos (driver side mirror) I'm posting.I attached 2 other photos (passenger side mirror) to show how the mirror is supposed to look.I have to come back now which is fine, but I do believe compensation is reasonable because of the time and effort I have to put in to fix something that should've been fixed already in the first place.I've been wanting to get a carwash too (I have a monthly membership) but now I can't because it's too risky and I'm losing days.10/26/23Edit**: Upon further inspection, I realized that their wire management was terrible. the 5th photo I attached shows how the wires are sticking out on top of the glass and you can see if by viewing the mirror from the front.Edit2**: I had to ask them for compensation but they gave it to me after I pushed for it, thank the lord. I changed my Review from 2 STARS to 4 STARS, not 5 because it seems as if they were trying to get away with giving me a botched mirror fix.
-
October 2023 by Kaitlyn Casulli
Just bought my first new car at Heyward Allen, and I'm loving it so far! I worked with Chris Maughon, and he was kind enough to answer all of my questions throughout the process and listen to ensure I got what I wanted in terms of size, price, and trim. This was my first time buying a car on my own, so I had tons of questions. I had to wait a bit for my car due to stock, but it came in quicker than expected and he was able to work with me in consideration of my timeline for a private sale of my previous car. Chris has also been available to help answer questions that have come up as I am settling into my new Corolla Cross. I was so impressed that I sent my friends to buy a car with him!
-
October 2023 by Alkinni Elder
S.L. Mitchell, you are the bomb dude! Thanks for helping me! — I appreciate Tyler in finance as well. — Finally, shout out to Harold Sims for encouraging me to go back to Heyward Allen. I’ve purchased three vehicles from Heyward Allen Toyota!!Thank You,Alkinni Elder
-
October 2023 by Sylvia E.
Have bought several new Toyotas from Heyward Allen since the 1990s. Cassandra informed us of Toyota's unusual buying procedure for RAV4s (due to high demand, low stock), and Peter was excellent help with test drive, wish list, allocation status and final delivery of our RAV4 Hybrid. The staff is knowledgeable and patient, never pushy. Prices were fully explained, had no dealer markup and didn't change at delivery. Whole experience was less stressful than expected.
-
September 2023 by Aly Clay
Amazing Experience!I’ve been searching for a 370Z for a while now and while searching online I found one here that checked all my boxes. My salesman, Peter, was absolutely amazing. He took the time to answer all my questions, send me photos and videos of the vehicle, and overall made my car purchase a smooth and pleasant experience. Tyler in finance was helpful and clear with everything and I didn’t feel left in the dark at all throughout the process. Doing most of my shopping from out of state in Florida I was a little nervous but they exceeded my expectations and I couldn’t be happier with my new Z!If you can work with anyone, ask for Peter!Thank you again Heyward Allen Toyota team(:
-
September 2023 by dxvilbaby
Amazing Experience!I’ve been searching for a 370Z for a while now and while searching online I found one here that checked all my boxes. My salesman, Peter, was absolutely amazing. He took the time to answer all my questions, send me photos and videos of the vehicle, and overall made my car purchase a smooth and pleasant experience. Tyler in finance was helpful and clear with everything and I didn’t feel left in the dark at all throughout the process. Doing most of my shopping from out of state in Florida I was a little nervous but they exceeded my expectations and I couldn’t be happier with my new Z!If you can work with anyone, ask for Peter!Thank you again Heyward Allen Toyota team(:
-
September 2023 by David Baell
Sandra absolutely loves her new Venza. We visited three local dealerships and ultimately chose Heyward Allen to purchase our car. We wanted to deal locally, and what we liked most is that the dealership did not play games with additional markups that many dealers are taking advantage of now due to supply. Kevin Winters was very helpful; patient and we never felt any pressure to purchase. We originally came in for the Rav4 and had a deposit to hold one in transit. Unfortunately, the vehicle was held at the dock, and delayed by 30 days for shipping. Kevin went to work right away to provide us with some alternatives and we finally settled on the 2023 Venza. If you are looking for a great salesperson, make sure to ask for Kevin. Couldn't be happier and we will definitely be back to this dealership on our next purchase.
-
September 2023 by Anne T.
They go all out to sell you the vehicle but as soon as you deal with the service department, they don't give a crap that you're a customer. Multiple problems needed to be addressed with my brand new Cadillac SUV. All I received was apathy and a pompous attitude. Don't buy from this dealership. My first Cadillac and my LAST!
-
August 2023 by Taylor Bailey
Tim Jump is absolutely fantastic. My husband and I had a terrible experience with another salesman at a different Toyota location and when we found Tim it was a breath of fresh air. He got my husband the truck he wanted a few months back. When we were ready to get a car for me, Tim was incredible. He listened and was patient while I explained everything I was looking for, and even more so when I changed my mind multiple times. He was flexible and extremely communicative. We appreciate everything Tim did to get us our new vehicles and we will be coming back to Tim at Heyward Allen for all of our future car needs. Thank you, Tim!
-
August 2023 by Elbia A.
Mr. Zavala was great, buying a car is really stressful, but he made our experience so great, smooth, and easy. He was patient with us, through the entire process, his guidance and support made us feel at ease and relieved to have someone with his expertise to guide us throughout the entire process. Thank you is not enough.. I will faithfully return and will certainly refer all my family and friends.Thank you,
-
July 2023 by Jennifer Smith
Phil Cross and the Heyward team made my car shopping experience so easy. Great communication and very knowledgeable. Phil found me the exact car I had been looking for. I didn’t feel rushed or pressured at all unlike some other car shopping experiences can be. Highly recommend for your next car purchase.
-
July 2023 by Amanda Foy
Excellent customer service and honest! We bought my daughters first car from Heyward Allen and couldn’t have had a better experience anywhere else. Larry was our sales guy and he was awesome!
