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September 2023 by Bobby Jones
We dealt with Tony and he could not have been nicer and more understanding. He made us feel comfortable throughout the entire process. We chose JWR because of Tony and could not be more pleased.
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September 2023 by don hicks
Super nice staff... They've been our family jewelry store since we moved to Athens 20+ years ago
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July 2023 by Kameron Moore
Tony and everyone at JWR have been nothing but kind and caring through my entire experience with them.I got engaged in May, and the ring size was ever so slightly off so I brought it to JWR for an appraisal and a resizing. It was done on time and flawlessly and they even tightened the prongs on one of my baguettes, which left me feeling secure.Sadly, 3 days after picking up my beautiful ring the center stone fell out and I never found it. I brought it back to JWR, hoping for some help in figuring out my next step and I was extremely well taken care of by Tony personally.Tony and me spoke about options, as I didn't have the stone to just pop back in. He was very apologetic that such a thing happened after the stone was in their hands, though realistically it is noones fault in my eyes. Things happen, we move on and they procured a beautiful stone to replace my other one. Tony was also very gracious in covering what my old stone was worth and I paid the difference in the new stone.I sincerely couldn't be happier or feel more well taken care of. I will continue to come to JWR for any needs that may arise in my life.
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June 2023 by Robert Southwell
I recently had the pleasure of purchasing an engagement ring from JWR Jewelers, Inc, and I cannot express enough how thrilled I am with the entire experience. From start to finish, their craftsmanship and customer service were truly outstanding.What truly sets JWR Jewelers, Inc apart, however, is their exceptional service. From the moment we walked into the store, we were greeted with warmth and genuine enthusiasm. The staff member, Tony, was incredibly knowledgeable, patient, and attentive to our preferences. He took the time to explain the different options available, guiding us through the selection process with expertise and care.Throughout the entire journey, the jeweler maintained excellent communication, ensuring that we were updated on the progress of our order. They answered all my questions promptly and provided valuable insights and suggestions when needed. It was evident that they genuinely cared about making our experience special and tailored to our needs.In summary, I wholeheartedly recommend JWR Jewelers, Inc for anyone in search of an engagement ring or any fine jewelry. Their craftsmanship is exquisite, and their customer service is second to none. They have exceeded my expectations in every aspect, and I am grateful for their expertise and dedication in helping my soon-to-be fiance and I find the perfect ring.
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June 2023 by Emily Moore
Had the worst experience here the last time I went. Took my jewelry to get cleaned since I was close by and they completely ruined them. They came out with a yellow color to them to which I pointed it out and asked them to take them back and clean them a little more. They then returned them again and there was brown liquid all over them, to which I pointed it out and asked them again to clean them. They were extremely rude and now all of my rings are ruined and I have since taken them to a few other jewelers who were able to clean them better but said they had used a dirty cleaning solution and I would never be able to get the yellow look out. Will never return!
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June 2023 by Hannah Chesterton
My now fiancé chose JWR for the custom setting for my engagement ring. He raves about the service! Tony was patient, kind, and NOT just looking for a quick sale. We just went back today for our wedding bands! And hope to use JWR as our home jeweler for years to come!
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June 2023 by Elizabeth Frazee
Thank you Jennifer for ALL of your help while we were trying to pick a wedding band to go with my engagement ring. We will be going here from now on for all of our jewelry needs!
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June 2023 by Hiu Ching Jupiter Cheng
We got our wedding bands! Amazing rings, great prices. The service was incredibly helpful and patient in assisting us to find our perfect wedding bands. The ring was resized perfectly to fit my smaller finger.
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December 2022 by Barry Turner
I wanted to have a bracelet for my husband that could contain our pets cremains. After describing to Tony what I wanted he readily agreed they could do it. Together we looked at several options to get ideas. He came up with the most perfect bracelet. Yes you can purchase bracelets from memorial companies but they are cheap and don't hold up. I'm more than pleased. I can't wait for my husband to open it for Christmas. Thank you Tony!! I was recommended to this company by a friend and definitely pass on the recommendation to everyone.
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December 2022 by Christie Sanders
I absolutely love to shop here! The staff is helpful and knowledgeable! The team has brought back to life 2 precious rings. From resizing to rebuilding and redesigning! ?
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November 2022 by Samuel Krausman
I came here to get a ring cleaned so that I could propose. They were very polite and kind and they didn't charge me to clean the ring, which was amazing. I had a few concerns about my ring, but the jeweler spoke with me and ended up recommending that I don't do as much work to it as I thought it needed. It made me feel like I was in a place that I could trust. I would definitely use this jeweler again.
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November 2022 by Jeff Ostenson
JWR is fantastic, would highly recommend! I needed to get a Rolex engraved and most jewelry stores told me that couldn’t, but JWR was willing and did a fantastic job! They also helped resize a ring and replace a watch battery. I definitely intend to return soon (much to my wife’s delight.)
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November 2022 by Roy Wampole
I went to JWR jewelers for a wedding set for my wife to be. Tony helped me select a beautiful set, and the service couldn’t have been better. Two years later I wanted to update the diamond in my wife’s wedding set. Again, Tony came to the rescue on a special trip he made to New York and selected the perfect diamond to update my wife set. As far as I’m concerned JWR jewelers is the only place to go for a wonderful jewelry purchase experience.
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June 2022 by Kip Matthews
Brought my watch to them for the band to be repaired. Not a straightforward repair that other jewelers were unwilling to tackle. They proceeded to fix it right then and there. Now the band closes properly. Great repair and even better customer service. Thank you!!
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May 2022 by Patricia Riehm
I had an antique family ring sized to fit me, and was overall quite satisfied. They turned it around in 4 days and I felt like the cost was very reasonable. The ring looks beautiful all cleaned and polished. The only reason this is not a 5 star review is that we were a little disappointed by the associate who helped us when we went in. He wasn’t offensive, he just wasn’t friendly. He was efficient and informative, just not pleasant. For example, I can’t imagine taking a family heirloom from a customer and not saying something nice about the piece of jewelry they were entrusting me with. It just seemed off, and not what we were expecting. There is always the possibility he was just having a bad day, and I can certainly allow for that. Other reviewers reported very positive interactions, so I’m sure that must be the norm there. I will say that Patti, who waited on us when we returned to pick up the ring, made up for the earlier reception. I would certainly give this store our business again.
