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October 2023 by Cortney Warsh
Damaged my floors, did not do what we hired them to do. We called specifically asking if they would move our things from a pod into the house and put the furniture back together (movers who loaded the pod disassembled for packing purposes). We were told yes they will do that, so we hired them. I wish we didn’t. They dropped a large piece of furniture. Hit door frames. Tilted furniture to kick plastic out from under with the TV on top of it, I was nervous it would crash to the ground. I now have several scrapes in my floor. They didn’t come with any tools and said they don’t assemble. When we called the owner Kyle about these issues he couldn’t be bothered to call us back. Josh later called us and said per Kyle we can get a $20 credit (LOL) and that their contract states they don’t assemble and the person we spoke to is at a call center so they were wrong and can’t be held accountable for what call center says. We asked to review the contract and it does not say that. We paid our bill just to be done with them but will not use again and definitely would not recommend. Too careless.Update: Kyle called after this review was posted, which was after they took our credit card info for payment. He called at 4pm before the weekend, left a voicemail that he hasn’t charged us yet because he wants to work out a fair price. We were charged the full amount the next day before we had a chance to call back. When we called, he said his guys told him that a couch caused the floor damage and implied it was our fault because we asked them to remove plastic wrapping. I don’t have a couch. They dropped a media unit and left the moving material on and under it that would’ve been impossible for me to remove. He offered to bring his guys back to look and possibly try to fix themselves, but the damage is significant so I’d like to look into the appropriate fix.
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August 2023 by Pamela Griffiths
Great experience using L'Goff, they were professional,great value, and Kyle and Josh were in constant contact. Awesome experience. Will use again.
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October 2022 by L.G. “HOTC”
Hardworking, team oriented, friendly, fast, and just all around great people. From the owner, the assistant, and the employees. They were really helpful to my family during our move. I recommend them and if I ever move again I will definitely be contacting L’Goff Moving Services.
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September 2022 by Krystal Howard
After reviewing a few companies in the area I decided to choose L’Goff moving services. I am so thankful I did. I’m a single mother and had to move in a short period of time. From my initial contact with L’Goff I felt relieved and assured that my moving needs would be taking care of. I was able to schedule my moving date quickly. Upon arrival, Paul, Marcus, and Billy greeted me in a professional caring manner. They assured me I was in good hands. They moved my four bedroom house in a timely manner. I was so happy with my results. All my furniture was professionally wrapped and moved without any damage. Their prices are reasonable. I will recommend them to anyone looking for a efficient and effective moving company.
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September 2022 by Teflon Made
Great experience with this company. Movers arrived on time ready to work. The whole experience from beginning to end was convenient and professional. I have had bad experiences with moving companies in the past but L’Goff Moving Service changed my mind. I would refer them because they have great prices, professional workers, and they protected my furniture throughout the entire move.
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July 2022 by Caleb Dorr
*Updated 6/28/22: Kyle reached out to me to apologize and see how he could make things right. He explained that my experience was likely in part due to a new hire, but inexcusable nonetheless. I noted that I wanted to keep the review up for the sake of transparency, which he understood. I have raised my initial one-star rating to three, for the sake of Kyle's genuine attempt to make things right.*Initial Review:Based off of the other reviews here I'm guessing I just had an unusual experience with L'Goff, but I believe it's important to share this information regardless. I scheduled moving help recently for 9AM, given that I had a two hour reservation window for the elevator in my apartment building. The movers showed up a little past 10AM, which left less than an hour with the elevator. I get it, nobody's on time these days. Seems to be par for the course with moving especially. Good thing I had chosen to load most of my stuff before they arrived that morning in anticipation that they'd be late. That wasn't the only issue, however.Two of the movers were careless with my furniture throughout the move, hitting doors, walls, and even the chandelier in the apartment lobby. I don't have the nicest stuff, but I like to avoid damaging it when possible, and was primarily concerned about damage to the property. One of the movers took a personal phone call during the move, and was called out by one of the others in the process. At some point while I was downstairs with the truck, one of the movers even decided to use my toilet without flushing. I discovered this after they left.I asked the movers before they left about payment/paperwork which they were confident was taken care of. They then called me several minutes later clarifying that they were mistaken, and that they were back downstairs to take payment. At that point I was asked to give credit card info over the phone via one of the movers' cell phones, in front of the movers.The whole experience was very unprofessional, and yet came at a higher cost than other moving services with which I've had much better results. I chose L'Goff based off of the abundance of good reviews, and in order to have a moving company (not just a broker service) that I could trust and count on. I do not feel that I received that, and would not recommend them.
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June 2022 by jaime
I scheduled LGoff moving for a local move and had a wonderful experience! The men that came were professional, extremely careful, and very quick! I will definitely be using this company for my next move! Great service and great staff!! 5⭐️
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April 2022 by Abby Jeffers
Twon and Billy did an amazing job! Went above and beyond to help me unload heavy furniture and boxes into my storage unit. Highly recommend!
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December 2021 by Erin H
Lgoff squeezed us in at the last minute and it was a great experience. They saved our backs and were professional and courteous. We just moved 20 minutes down the road, but they cared for our things and helped set up in our new place.
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December 2021 by Lillie Nielsen
We were very happy with the three guys that showed up to move our stuff. They were hard workers and willing to go above and beyond for us. They made the moving process so much easier for us. Would definitely recommend them. My only complaint is that I wish the office guys were faster at returning messages, but they did eventually.Lillie Mann
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December 2021 by Evander Baker
When things don't go as well as you expect, is the business you hire willing to make things right? To go above and beyond to make it right?Kyle and L'Goff was more than willing for me.I had a spinet piano that I wanted moved from my old apartment into my new one, so I just decided to have L'Goff (they came highly recommended by a friend) move everything else in addition to the piano. Just about everything about the move was great. The crew was timely, friendly, professional, and well-informed.But yes, moving a piano down a staircase and up another staircase is hard, the piano was damaged internally, and it wasn't playable (or feasibly repairable) after the move.I was really disappointed. I mean, that's why I hired movers. But I get that mistakes happen even among professionals. So I was calm as we started the first part of addressing the damages:First, I had misunderstood the cost of the other insurance policies and only had the very basic "$0.60 per pound" policy as opposed to a higher one.So if you haven't used movers before, be sure to communicate and make sure that you understand the insurance, a lapse that was really on my end.But even with my misunderstanding, Kyle *immediately* took the cost of what I paid for the piano from the cost of the move without me even asking. Immediately.Further, he was patient with the payment as I was getting into my new place; it is something I don't expect and no one should expect from a business, but Kyle met me where I was.Now, even though I was calm during this part, I wasn't happy: my piano was broken beyond feasible repair (i.e., cost more to repair than it cost to purchase.) I made a review sharing my experience with what I thought was a fair rating (3 stars), and before I finished my engagement that evening, Kyle had called me personally to make things right.He had already done the job, he had covered the insurance I had agreed to, and he had received payment. Yet he still wanted to make sure I was a happy customer.So the second part of addressing the matter, we agreed that if I found a new piano, he would have his team move the piano in, and he would move the old, broken piano out at no further cost to me.And sure enough, we agreed upon a date, the movers came by, got the piano out, just as friendly and professional as before (I decided to just get a keyboard with weighted keys for now), but he was willing to move a new piano in if that's what I wanted.Kyle made it right by me.You can look at L'Goff's other reviews: Things don't go wrong very often with L'Goff.But know that in the *rare* case that something does (because no one and no business in the world is perfect,)...I am 100% confident that L'Goff will make it right by you.Enough so that I'd hire them again.
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November 2021 by Sara Emery
Josh, Twon, and Justin were such a great team! I am so grateful for their professionalism, efficiency, and kindness on what was a very stressful day for me. Extra shout-out to Josh for helping me plan and execute my move from beginning to end. I highly recommend L'Goff for long-distance moves!
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October 2021 by Chelsea Randolph
These guys did an absolutely fantastic job with a difficult and sensitive situation moving my mother from assisted living into memory care and then moving again much of her things back to my house. They took lots of fragile things in their own cars for me to make sure they stayed safe. I have never been more pleased with a moving service and we will absolutely use them again. It was a confusing move because we didn't have time to go in and sort anything out beforehand, and they rolled with all of it.
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August 2021 by Caroline Nealey
My husband and I were moving from Athens to Florida. We came across L’ Goff and it couldn’t have been a better decision. They arrived on time the day of the move and got right to work. They were extremely respectful, hardworking, and also fun too. Shared some laughs with them! Lol. They were really careful with our belongings and making sure not to hit any walls, etc. They met us at our new house and were the same there too. Respectful, fast, efficient, and very careful with our stuff. Overall, this was our first time using a moving service…and out of state…so we were a tad bit nervous but Kyle and the crew put all of our nerves at ease and made this such an incredible experience. I cannot talk them up enough. If you’re reading this and wondering if you should choose L’ Goff, wonder no more…book them now! Worth every penny.
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August 2021 by Kimber (The Logo Chic)
Josh and Robert were hands down the best! Handled all my belongings with great care and we're also super speedy at getting the job done. Also very personable and friendly!
