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April 2024 by Just A Girl And Her Toyotas
DO NOT sign up for their 12 month program. I've had to reschedule over half my appointments so far and most of them I didn't get notified they had to be rescheduled until an hour or two before the session. I schedule them in accordance to my chiropractor schedule and within the first two appointments it was already way off. I can't change to a different massage place due to being locked in with this stupid contract.
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March 2024 by Amanda Hall
The therapists are wonderful, especially Jasmine. The owner is condescending, rude, untruthful, and completely unhelpful. Only cares about your money and will talk to you like an idiot if they overcharge you without your consent and offer ZERO help. The office manager was more helpful and way more pleasant.They overcharged me for 3 months and the owner said it was my fault for not finding it sooner (I was recovering from a high risk pregnancy that ended in c-section), not reading my contract (which had nothing to do with this matter), and tell me his hands were tied with corporate and could do nothing to help me. When I said I found that hard to believe, he hung up on me! Wow! I'm furious I gave this man any of my money.
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February 2024 by Jennifer Payment
1st I have messaged massage envys "contact us" to address this privately and they haven't bothered to respond. The girls at the front desk were very polite and professional. Adam has absolutely known massage therapy training at all! He's going to physically hurt someone. He was all over the place No technique he was literally pinching my shoulder muscles and shaking them as hard as he could. My shoulders are in worse shape than they were when I came in they are swollen and sore now. I had 3 previous massages before this one and the knots were almost gone now they are 100% back. I told him to massage my scalp he rubbed the same spot at the crown of my head for a few minutes and that's it. I was lying there praying for that hour to hurry up and be done. I actually think he fell asleep a few times. He is a huge man and he was using one hand to rub my back not massage and the other hand on my hip leaning on me as for him to rest for him to rest. I'm doing this review for other people's safety not to be a mean person! The website said they would contact me within 24 to 48 hours It's been over a week I'll never return!!!!
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January 2024 by Joy Ashe
Not a good experience. Lost a lot of money. Calling up next
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January 2024 by Mia T.
Updated: Ida was very helpful in resolving my concerns! If you get a fullbody, be sure to ask for Daye. My experience with her was very wonderful and I feel great after seeing her!Original: I’ve never written a poor review online before but my experience was genuinely upsetting in how poor it was. My massage therapist was incredibly rude and abrasive. Her pressure was so intense I was biting back tears as she pressed and dragged against bone with minimal to sometimes no lotion or oil—all friction. She squeezed and rubbed my arms so roughly her own arms were shaking from the amount of pressure she was exerting. She scolded me for being “severely dehydrated,” which is why I was “too tense”. I am well-hydrated; I was tense because the appointment was so painful. At one point she asked me if the pressure was ok and I asked for lighter, but she did not change a thing. I have bruises and burst capillaries on my back and shoulders (this was not a deep tissue massage; this experience is not normal for a full body). Even when being handed her tip she was STILL being abrasive and short. I went with my mother and she had a wonderful facial, but unfortunately I can’t say the same for my experience. As mentioned by other reviewers, please do not see Jasmine at this location.
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January 2024 by Haden
The place was nice and the massage was decent, but jasmine was super rude and only massaged for 50 minutes instead of an hour. Definitely do not have jasmine. Looking through the other reviews, there seems to be a common theme between Jasmine.
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December 2023 by Chandler Brady
Massage envy is very professional but I did not have a good experience with jasmine at all.Jasmine is quite rude and gave me a painful massage. She informed me that she “cannot go lighter on pressure” and that I needed to get another therapist.I’m not one that’s hard to please and I like a good firm relaxing massage but my back is purple now. No part of this was relaxing.
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November 2023 by jdeckard82
Always great service and professional massages. Catered to you. Highly recommend.
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October 2023 by Antionette Mitchell
I enjoyed the session. The staff is wonderful. 2 years now at Athens Massages Envy. Becoming a member will provide options.
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September 2023 by April H.
Just left this facility for good. I've had a membership for over a year 1/2 and literally been rescheduled over a dozen times the same day of my appt! The front office assistant Victoria is extremely rude and nasty over the phone. I've even shown up to an appt that they said someone forgot to call me and cancel. Sad to say the one therapist I was seeing was good but the company service and the front staff can be terrible. Yes I had a few choice words for my time being wasted as I was paying for service taking off work and still being charges but not compensated for my time as if it didnt matter. Very inconsiderate. Please whatever you do, do not get the membership you will get many calls about .cancelations.
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September 2023 by Brooke Johnson-Hadden
We love coming for our once a month massage! The staff is friendly and professional.
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May 2023 by Danelle Nixon
I have a membership. Everytime I make a appointment even 2 months in advance they cancel for one reason or another. Main excuse is the therapist has quit. Then there is no more appointment available for another month or so. I have paid almost $500 in membership fees and haven't got to use. The massages are great when your able to get them
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May 2023 by Adam (Ace)
The massage itself was good but when you pay these prices you expect politeness, professionalism, and good “bedside manner”. Based on the tone of her voice, she seemed very inconvenienced from the second she first got me from the waiting room. I especially noticed it in the way she asked me to turn over. The final straw was after the massage, I asked her a question and she answered in what I believed to be a rude tone telling me I was wrong about what side of my neck was affecting me more, as she rushed out the door mid-sentence before I could even follow up. It’s also better if you look people in the eye when you’re talking to them. If that’s too hard for you, then expect your tip to reflect that (I normally tip 20).I won’t be going back.
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May 2023 by Sommer Moore
The environment is great and relaxing, but I did not have a god experience. I asked for light-medium when booking my apt. When I went for my apt my therapist asked what pressure I preferred and I told her light to medium. Her response, in a very rude manner was “I am not a light therapist”. She proceeded to tell me get ready and lay down and she would be back. Today I am very sore to touch. I feel like I was beaten. I have literal bruises on my body. My therapist tone was extremely uninviting. She even sighed during the session multiple times. It was a very uncomfortable experience and I will likely never return. I do understand that every therapist is different and I try to appreciate that. I even tried to tell myself that maybe she was having a hard day, but I just cannot move past how that 90 mins made me feel. I hope someone reads this who will prevent this in the future.
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May 2023 by Britney Lynette
Started membership last month. Kimber is awesome!! I enjoy my sessions with her.