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February 2024 by bigboss A
I love this pepboys so much I can't even explain to you how good they are I even come in every day all the guys who work there are so friendly I even consider some of them my friends this place is so amazing
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February 2024 by Michael Sosebee
I absolutely do not recommend this store. They will throw away your keys and act like they don't have the paper work I filled out. Customer service is nothing to waste your time with. They claimed my driver had the keys when I get to the the store yet told me to bring my id to get them a couple days ago.
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January 2024 by Cristina Vera
They are very nice very professional too They also treat me very well I will definitely recommend them With my friends and family ???
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January 2024 by Ron Warbington
I guess if I could leave 0 stars I would. Customer service, and just plain courtesy is non existent here.Heading home from CVS with medicine because myself and the whole family have strep throat, transmission cooling lines busted on our van. I luckily(so I thought) coasted into the parking lot with no gears and was able to park. I walked into the office and asked for help, they said none of the techs could help or even look at it. The guy at the front desk was nice enough to walk out and look, but that’s all I got. So, sick with strep throat, and my family’s medicine with me, I went next door to AutoZone, bought the parts and tools and transmission fluid, and fixed it myself right in the parking lot. As they closed the shop, the techs walked right by me to their cars and left, one even skate boarded around me in the parking lot for about an hour! I stayed from 3:00pm till 9:00pm working on getting this fixed.To think they left a would be customer in the dark fixing a car in their parking lot is beyond me. Imagine how much they care about your vehicle!
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January 2024 by DARRYL DEAN
Excellent service
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January 2024 by Saurabh Prakash Pnadey
In conclusion, Athens branch is not doing their job properly. Lilburn branch experience was ultimate.
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December 2023 by R.W. McELhannon
Made a same day appointment. Got there and they took car right in, put the tires on it that were discussed and charged the price discussed all in a timely manner. I'll be back in the future.
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December 2023 by Chris Hayes
Several issues throughout the whole situation. I paid for tires for 3 different vehicles. The first vehicle was dropped off, was never notified that it was completed. The second vehicle arrived for the appointment only to be told that they didn't have the part to take off the tire, was told we had to go buy the part and then return when we had it. The third vehicle arrived and one of the tires were defective so we had to wait hours for a replacement tire. The second vehicle goes back for a second appointment and tool to take off the tire, then the workers breaks something and then we had to go find the part that was broke and come back so they could finish. Really want my money back or something.
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December 2023 by Robin Wininger
I realized my dashboard lights were flickering as I was on my way to pick up my friend from the Atlanta airport, but I simultaneously realized I was only 1 light away from Auto Zone and Pep Boys!! I pulled in, confirmed that the problem was a bad alternator. They had me on the road in under an hour!!! What a God send! An absolute miracle and blessing!
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December 2023 by Christina Pelloni
Got my car in and out quickly and for a very fair price. Other shops quoted $200-300 more for the same job. Nice waiting room and clean restrooms.
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November 2023 by Russ Hoek
I pulled in on a Friday evening with a brake caliper issue. They were able to get me in as they were not that busy and didn't close until 7:00 PM which I think is great. The original price they quoted me was high. I was able to use a few discounts on getting the part and labor which helped overall. I still felt the labor charges were a bit high for what they had to do, but they did get me back on the road and the problem is fixed. 4 stars just do to the high price. The mechanic was great and explained to me some details I was glad to know.
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September 2023 by Rasheeda Reese
If you're looking for a reliable and trustworthy car repair, then look no further. I was having issues with my car and I called this location searching for assistance. They came to my rescue! If I could give 10 stars, I would. Thanks to Robert V, Arthur and Dan!
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September 2023 by Shirley Daniel
Got a diagnosis for a check engine light. Car running fine just the light was on. Was told there was a part that needed to be replaced...costing $2000 at pep boys. Took it to get a 2nd option all the part needed was to be taken off and cleaned out $175 still runs great and fixed the engine light issue!!!! Good customer service, check in was easy but charging me $2000 for a simple repair is why I will not be going back. Just stick to tires guys.
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September 2023 by Heather Creel
Very disappointed. They charged our daughter $450 to install a new battery without giving her any options. There are many batteries for her car model and several other places have them for less than half of that (we checked). We called within minutes of our daughter agreeing to this and the girl on the phone claimed the new battery was already installed and because she was over 18, there was nothing we could do. They offered 20% off which just seemed to confirm that they had inflated the price so much. Do not let your college kids go here without reviewing the estimate first.
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September 2023 by Tevin Dunbar
Morgan was really great and very helpful with getting me threw my car situation. The mechanics also got my car fixed really quick as well. Thanks Pep Boys you rock!!!
