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February 2024 by Matthew Ward
Staff are wonderful here. It’s disappointing to me that I’ll no longer be using them. I have used their self service pet wash for many months. After purchasing my third wash card on the 8th of January I used one wash credit. Unfortunately, I misplaced the card. What is the proposed resolution? Too bad so sad. Staff said they do not keep up with your wash credits… Despite requiring you to check in and provide your information every time you use the service. Despite being able to show proof of purchase/transaction records, they declined to provide any reasonable compromise or resolution. I’m sure there are some terms and conditions printed on the card that make what they are doing legal… But it’s extremely bad business practice. I won’t return for goods or services.
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January 2024 by Bob Sartor
It's okay
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January 2024 by Tiffany Wall
Awesome staff, good coupons and selection.
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January 2024 by Eliana Heckman
If you ever need help ask for Macon or Kat! They are knowledgeable, patient and professional. Always a joy coming to this store.
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December 2023 by Beverleigh Robinson
Second visit to get my dog's nails trimmed went much better.
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December 2023 by Patricia Gnecco
Nice people clean place
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November 2023 by Sally Ann Nichols
Always has great prices and coupon deals! We appreciate the personal touch with the pickup order
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November 2023 by Timothy Gupton
The staff here are really helpful and supportive. Taylor and Bailey in particular are really great! They helped me pick out a crate and reassured me that my dogs would like it—and they were right!
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November 2023 by Maya Ramos
If you need any assistance in this store ask for KAT. She was amazing and helped me so much with my “cat”. How ironic. She knows her stuff. Go ask for her! Great customer service as well.
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October 2023 by Tabitha B.
I never got to see if you had the item i need. just needed cat litter was looking for the pellets (Pine!)
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September 2023 by Elizabeth Scruggs
Bella is an amazing groomer! She takes exceptionally good care of my deaf dog. I appreciate how friendly, engaging and professional she is. My dog dislikes being goomed BUT loves Bella. Pet Supply Plus is super lucky to have such an amazing employee. I always make a point of booking with Bella.She is the best!
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September 2023 by Yating Liou
We buy our cat's food and litter sand here bimonthly. They have a wide variety of products with better price. The manager is super helpful and nice too!
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September 2023 by Donna P.
I bought 5 fish and the employees mentioned they had recently had fish with ich so I had a bottle of ich treatment in my hand and the assistant manager says don't buy that. I wasn't very familiar with ich and the assistant manager stating the tanks had been treated recently so I didn't buy it. She did go to the very end of the isle and state she saw a fish with ich on it but said since it's in one of those tanks it couldn't infect the ones I was about to purchase. Within 2-3 days one fish died. A week later the other four died. They were covered in ich. I called the manager and he says that ich is always present on all fish and lies dormant till stress or poor water quality creates an outbreak and that maybe true in their tanks but not all fish has ich. Ive researched this since and to best of my knowledge Ich is a parasite that cannot survive without a host and my tank was a newly cycled tank that had no fish in it prior to making a poor decision. Good try buddy but no way my tank had ich and my tank created the problem. Doesn't fly with me. He said they sold 1000 fish over the weekend and nobody else has complained. Another good try to discredit the fact that I did not purchase healthy fish. I don't know their procedures but if you study the life cycle of ich by adding new fish every week to existing tanks with ich even if treated does not ensure the newly added fish will not become infected. Ich medicine does not treat the fully developed ich parasite once it's encapsulated. The tanks actually need to be quarantined for a time and treated multiple times along with the fish to ensure all the ich in all stages are eliminated. So a week and a half after I bought the fish the store sold a 1000 fish in a weekend. Four of mine did not show signs of ich for a week and half but by the time you can visibly see yet ich the fish are very sick. So when mine were literally dying they were still selling fish. Why sell fish that have been exposed to ick recently and then try and make the customer feel like it's somehow their fault. The customer feels bad enough after watching 5 fish die, $60 down the drain and starting all over again. My best guess is it's still profitable even if you give refunds to customers that realize the issue or don't give refunds and redirect blame on customers who are not extremely educated on fish. After leaving this review the manager calls me and leaves a message saying during our conversation I interrupted him several times and must of misunderstood him. He says I bullied his employees and what I stated on the review was false. Not false and I did not misunderstand him. Bullied? If anyone was bullied it was me! I called twice to speak with a manager and was told to call back the next day. At that time i told the employees about the ich. Was that bullying? It's ok to ask their assistance in purchasing but not to question them after the purchase. That's bullying. He ask me to call him back and he would refund me as he stated before. He will not be receiving a call back especially after being called a bully and all the bs that went with along with this purchase. I will be purchasing a 20 glofish variety on Amazon for $99 rather than spending $60 on five that were dead within a week and half. Amazon's reviews were good on that seller and I read reviews. I had glo fish that lived for two years. I went out if town and someone flipped the switch on the wall that controlled the outlet and the pump stopped working so the fish died. His refunding me doesn't forego the fact that I have to recycle my tank and start all over. I'll do without the refund because if I did go back there I'm not sure the treatment I receive will be positive. The night I purchased the fish the cashier was very hateful and said we are trying to close. I said what time is it and she stated 8:54 pm. Well excuse me but it wasn't 9pm yet. If you want customers out by 8:54pm change your hours. Just a bad experience all the way around. Maybe they need to ed
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September 2023 by Patrick Garver
My new go to for all of my pet supplies! I have an exotic pet and always ordered all of my supplies from Amazon. Amazon has gotten too pricey, and I prefer to shop local and support small business. The staff is always friendly and knowledgeable. I won’t be shopping anywhere else!
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August 2023 by Core Restore
Bella is an amazing groomer who takes very good care of our dog Barley. We appreciate how professional, friendly and engaging she is. Pet Supply Plus is very lucky to have such an amazing employee in her, and we are so happy to know that Barley is always in goods hands with Bella. She is the best!
