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March 2025 by Alyssa Johnson
Only thing good about this store is Sarah. She is amazing and helped so much with our over eager malinois! She is a life saver. Management doesn't seem to care for the customers. Really won't be the same without her.
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February 2025 by Debbie Crawford
Nice store. Dogs welcome. A bit pricey.
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February 2025 by Adam Donovan
Horrible service I just tried to buy two gerbils for my niece and they said they were closing soon and no longer selling animals. They had plenty of time to help me purchase two gerbils. Talk about lazy staff
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February 2025 by Julianna Walda
Bethany at the persmart grooming salon was the worse person I’ve ever delt with, she was extremely rude, unhelpful, I went in for my dogs griming appointment and her behavior towards me and everyone else in line was so bad I canceled my appointment on spot and went to the petsmart in Bethlehem. I would hightly suggest staying away from the Athens location if Bethany is working. What an evil woman, very bad customer service, it’s inhumane treating customers the way she did! 0/10 for Bethany.
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February 2025 by Lauren Walda
Decided to try the grooming salon here for the first time. Bethany was my groomer and who checked us in. Upon arrival she made the check in process very difficult even though I pre booked online. She had a very rude and put out demeanor and ultimately stated she didn’t even know if she would be able to groom my dog who I just wanted completely shaved. We have been to many other groomers and petsmart grooming salons and have never had any issues in 10 years. I decided to cancel my appointment and go elsewhere. I didn’t want anything special done just a complete shave however most convenient. Maybe the other groomers here have good customer service but I will not be returning to see Bethany.
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February 2025 by David Diaz
I've been trying to call for the past hour about a question with my purchase as I am unable to come in and I guess after 6:30pm, nobody wants to work. I called 10+ times to have nobody answer. I think the closing crew need to do better. Its not that hard to pick up the phone! Guess who's returning their entire $480 purchase tomorrow??? You guessed it! Me!
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November 2024 by Crystal G
On a Sunday around 5:15, they don’t close until six, I was told that they were getting ready to close. I couldn’t get a quick bath which only takes 30 minutes. I still had 45 minutes and then another lady says well we don’t have a bather on site so we can’t help you anyway. OK I’ll be back in the morning. I go back this morning 7:30ish 10/21 and they appointments are booked up which you dint need for a quick wash for and I was told to call next time and again no bather was on site. How do you run a grooming service with no bather on site 2 days in a row???!! Guess I’ll take it as a sign to find another grooming service.
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September 2024 by allison t.
Employees are super rude, even when I just ask for just a simple thing like crickets. They make it seem like it’s a burden to do their job. I’ve never had this experience at a petsmart before. I will be taking my business elsewhere.
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August 2024 by Melanie Sanz
This petsmart sucks! Don’t buy fish from here. Have bought multiple fish just for them to die in a couple days. Then everytime I go in there they make me feel like I’m stupid and don’t know what it takes to care for fish. I’m done. I’ve spent too much money and time going back and forth.
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July 2024 by Haley Warziniack
too lazy to shave my dog so they blame it on her coat. typical 2024 good for nothing workers. i knew people hated chihuahuas but she’s a sweet dog if you got to know her
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June 2024 by Nathaniel Vance
Half of the betta fish are dead...
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June 2024 by Kevin Young
Good service. Take both dogs here first grooming and they do a great job. Staff is always friendly.
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June 2024 by Sandy Reilly
Excellence service and choice of most items.
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June 2024 by Krista
You actually have the audacity to ban me from making an appointment because you gave my dog a horrible haircut and put a bunch of lies in my dogs profile to justify the blocking? Bad decision. This doesn't end here by any means ASHLEY. BOTH you and your buddy the store manager that encourages your bad behavior and your mean treatment of clients and their dogs are in big trouble. You are a horrible groomer that attempts to hide your inability to do your job by trying to sound intelligent and well versed in all things dog grooming. It's pathetic and as i said, this does not end here.
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May 2024 by Jaimee Wood
I’m going to come back and update with names but I am absolutely thrilled with the grooming salon here. Those wonderful people couldn’t be more patient and loving with my very skiddish dog. They take the time to get her comfortable and it means the world to me.
