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November 2023 by Thomas Kelley
I purchased a set of tires from a vendor and was given a couple of names to call for installation and balancing. I chose Porterfield and set up install and balancing the next day. I showed up at 7:30 when they opened and as promised they brought my vehicle into the shop, mounted and balanced the tires professionally. The tires rode very smoothly and I will always consider them for my tire needs.
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November 2023 by Melanie Kirk
Took a chance in the Athens area. I had my tires rotated and balanced with Porterfield. A few weeks later I had a problem with retaining air in a tire. Took it back to them. They fixed a nail in my tire and replaced my valve stem as part of my previous service. I will be buying my next set from them!
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October 2023 by Wendy R.
I have been a customer of this place for more than 10 yrs. I have purchased two different sets of wheels and more than four complete sets of tires. I have always had great service and after the sale service, that's why I keep coming back...until now. About a year ago, I purchased a set of wheels and tires that totaled around $3400.00. The staff and Troy were very helpful in helping me decide on size of tire and finished look of my truck. I came in recently for the 2nd "free" rotation (one reason why I always buy from them). My appointment was on a Thursday afternoon at 4pm. About a week later while putting "winter air" in my tires, I noticed that each rim, around the lug nuts, was badly scratched.(see pics). I called immediately and spoke to Rick. The next day I stopped by for Rick to take a look. He instantly saw the damage. I explained to him that I understood human error and was a very reasonable person. If it was just one scratch or one wheel I may have just let it go. But this was every wheel at every lug nut. Looked to me like someone was just careless or in a hurry to clock out. I understand how air wrenches work and methods to avoid scratching rims. Rick talked to someone in the back and said that they were going to fix my rims. Nice! Took my truck in yesterday to leave it for repair. Rick tells me that after the repair is done, they will no longer be able to rotate my tires and they would not be giving any warranty for the wheel work. After some negotiation and another trip to the back for Rick, he stated that they would indeed continue to rotate my tires for free (as stated when I bought them) and that they would stand behind the work being done to my wheels. Picking my truck up tomorrow. I'll be adding the results to Round out my review!!!10-13-2023. I was told initially that I needed to leave my truck for one day to get the wheels repaired. It's been more than 48 hours since I dropped my vehicle off at Porterfield and still haven't been told when I may get it back.Went to pick up my truck this am, Saturday Oct. 14. The wheel repair place only painted the wheels. The deep gouges are still visible and you can tell where it was painted. (See pics) I spoke to Rick again and told him that I was no accepting them as repaired and wanted to speak to someone who could actually make a final decision about how to make my wheels like they were before Tire Discounters/Porterfield messed them up. He was happy to add to my account this info and I should expect a call Monday. It October 26th and I still have no answers. Went to Tire Discounters this am. Still no answers. Coming back tomorrow to hopefully speak to someone that can resolve this issue.
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September 2023 by Sidney S.
Went in for a screw in my tire. Plugged it quick and easy - when I went to pay they said they do it for the community. Everyone was so kind and the experience made my terrible week not as bad. Thank you!
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August 2023 by The McAndrew Team (Real Estate)
This is our go to place for tires, alignment, and things of that nature. Every time we’ve dropped off our vehicles here in the morning, we get them back later that same day. Service is always top notch, and Troy is always a pleasure to work with! Honestly and integrity is something you will find here! We highly recommend coming here! ???
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August 2023 by Kristy Cox
I needed a new set of tires and a front end alignment. I called Porterfield Tire and they had the tire size I needed In stock. The staff made us feel like family as soon as we walked thru the doors. They kept us updated on what they were doing and how long it will take on everything. Thank you Porterfield Tire for all your hospitality.
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July 2023 by Brandon Williams
Great service consistently, and they seem honest. It's a tad expensive, but for quality work, you may have to pay. Good experience
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June 2023 by Alaina Downs
I got here right when they opened because I asked if I needed an appointment, said I could come in first thing, right when they opened at 7:30 if that was fine and if they had that available, was told by Laura that was fine, turns out I was somehow scheduled for a 9:30 appointment and I had no idea. (I would not willingly wake up that early on my only day off if I was told it would actually be 9:30). Despite me being early from when they were expecting Rick was great and worked with me and they did get me out super fast and still took me at the time I arrived but it would have been nice to know my actual appointment time in case it was a day they couldn’t get me in until the later time. What if she actually had scheduled my appointment for 2pm and I showed up at 7:30am because I was told that was fine. I did mention this to them. So double DOUBLE confirm when you call just in case. Don’t take their word that “yea that works” is actually what they put you down for.
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June 2023 by Randee Morris
I appreciate the sales that the company offers! Very convenient. I will be switching to these guys for all my vehicle needs. Thank you!
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June 2023 by B Hunt
Switched from mavis tire to Porterfield tire. They do good work but double check it when you go in for a rotation and balance they will only do 2 and say it’s all done. Just watch them as they work if you can to ensure all work is done. Otherwise great place guys up front give you great options. But we all know now how finding good help is.
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April 2023 by Ed Zeagler
They have been my choice for tires and service for many years. I have always found them to be honest, well priced and their service has always been top notch.
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March 2023 by Thomas FLEENOR
They get most of my tire business, but not much of my service business. Tire pricing and service has been great. However, I needed an oil change and they were booked up for the day. Which is fine. However, they said if I brought it in the next morning at open, they could work me in. My wife and I showed 5 minutes after opening to drop it off and I was told they were already full for the day and couldn't take it. They had wasted both our time. We got it done elsewhere that day.
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March 2023 by Shena Reid
Troy as always a great help. It’s my first time meeting Tonya who offered to drive me home and let’s just say she’s spectacular. The drive was smooth with her.
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December 2022 by Laura Bayne
I love Porterfield Tire Discounters, but the added feature of skip the shop helped me get my new tires sooner than later. My husband and I both work full time and juggling 3 kids and our schedules is a headache to do even basic maintenance. I really appreciate all that Porterfield does!
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November 2022 by D J S.
This is what happens when a great hometown business sells out to a franchise.I was (past tense) a customer of Porterfield Tire since 2007. I've been used to walking in, explaining the problem and walking out knowing everything was correct and righteously priced.Since they sold to Tire Discounters, that trust was admittedly shaken but I knew the people behind the counter so "onward and upward" - until September. In September I went to the Watkinsville store. I explained my problem as "I feel as though I'm driving a washing machine." The mechanic who diagnosed the problem said that it was the A/C compressor. In most things I am very proud to be an independent and capable woman, but when it comes to cars, I'm a girl. This sound, made when I accelerate, to be an A/C issue - well, what do I know. The estimate was $800 - $1000.I am only off one day a week and as the mechanic said it would be an all-day job, it was 2 weeks before I was able to take my car in. a different mechanic looked at it, called me and said he not hear anything. He'd have to do his own diagnostic. About 4 hours later, I called him. He hears a "ping" and it's the CV joint. WAIT, the right CV joint was replaced only 16 months ago. My mileage then 68,793; my mileage at this time: 81,151. An average of 772 miles a month. "Oh, it might be just GUNK. I'll clean that off and let you know." I guess GUNK is professional jargon." He never discussed this particular issue again.At this point, it was Friday afternoon and the mechanic still had no absolute answer. I told him to keep the car, drive it home and listen again. It was Saturday around 2:00pm when I called. Now we're back to the A/C compressor and it would be Monday. MONDAY!? I have to have my car for work! We've had the conversation in reference to my work schedule and hours, I have to have my car for work. Someone has to bring me my car." The people who transport back and forth don't work on weekends." I asked to speak to Mike, the manager. He actually drove out in his own vehicle. I waited in the lobby for the mechanics to put my car back together.I was handed 2 estimates, one was $1712.60 and the other: $3815.19! How the hell did we get from $800 - $1000 to $1712.60 - $3815.19??? My son lives out of State his friend is a mechanic. We had a conference call in which his friend had me get in the car and describe what was happening when I did specific things. He said that he had no idea how anyone would assume the issue was the A/C compressor. "It sounds like the CV axel but it was replaced in May of last year?" On Wednesday, my son called Tire Discounters and asked how these estimates were reached. Their reply, "one estimate was work needed immediately and the other was work that needed to be done in the near future." He wanted me to run from Tire Discounters as fast as my feet would go.Even then, I wasn't ready to walk away from people who I trusted 14 years. On Thursday, November 17th, I emailed the Athens store and asked for an appointment to talk to Lee who could explain these estimates. I cannot talk during work hours, so email was my only option. "Chris" called back saying my email had been forwarded to him by Corporate, and as Lee wasn't available, bring the car in and he'll look at it. Understand I had already been without my vehicle for 48 hours. I was not looking for another diagnostic, I was looking to talk to someone I trusted. I wanted an explanation of the 4 pages in my hand. "Christine" who identified as corporate left message for me to call. It was Thursday. I was at work. I cannot talk during work hours. I responded via text, giving her the times, I was available.I haven't heard from anyone since.At this point, all I need from Porterfield/Tire Discounters is the free tire rotation that came with the purchase of my tires.
