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April 2025 by Ms. White
Came in today no one said hello or helped me. When I checked out she slide my bag to me. Rude! Will never return!!
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March 2025 by Anna Elmore
This is a rather small Sephora, it feels a bit smaller then the metro areas stores but it's what we got in Athens/Oconee area. I also get that they want to up sell you but the insistent pressures to buy a $200 vitamin C serum is a no go. I feel bad for other people that may get pushed into buying a $200 serum. Also why would you test a product on some one with out asking if they could be allergic to the ingredients. I would suggest buying online and picking up, it would keep the pressures off from buying a ridiculously priced product.
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February 2025 by Brandy Mettenberger
Went to take my niece for her birthday… she loved it! I know she is only twelve, but skin care is so important… and I want her to know she can always come to me and I’ll give her the best palette advice 🥹
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December 2024 by Debbie T
I used to like Sephora but goodness. I spend enough money not to be treated like I was today. I returned an unopened product to get a different shade. I was questioned and felt like I was begging to have the price matched when I bought it a few weeks ago. I’m getting the SAME product. They honored the price for one item but not the second item of the SAME brand - replacement. I’m a member. Have never returned and didn’t appreciate her attitude (the manager).
I won’t be back. There are other places to go. Athens GA… you deserve better!
2 stars because they do have a good selection but this location specifically is awful!
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November 2024 by Jessica
I was very hesitant to go to this Sephora specifically because of the reviews but I was very short on time and in desperate need of help as I don’t wear makeup and didn’t know my foundation shade but needed it for an upcoming wedding I was apart of. Cheryl helped me and was very kind, patient and thorough. My makeup on the wedding day matched my skin so well. I appreciate the time she took with me and education she provided for skin care as well!
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November 2024 by Candace Carey
You guys are 1. Unsympathetic and 2. Special.
My daughter got sick in Sephora today. Because of the temperature in there, all the smells and the loud music, the combination had her head spinning and she got sick. Sorry.
Instead of letting my sister tend to my sick daughter and get her out of the elements that made her sick, my sister was made to clean it up.
Instead of giving my daughter a garbage bag in case she was to get sick again, the girl bagged the clean up of the vomit, that my sister did, in 3 bags.
Then, after my sister cleaned it up with paper towels and wipes, the girl said, “oh now all we have to do is mop it.”
Couldn’t you have just given the mop to begin with?!
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November 2024 by Rita Woodall
I absolutely love this place..💅💅👄💐
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November 2024 by Katelyn Mullinax
I stopped by about noon and Traci helped me find the perfect skin tint by hourglass. She was so friendly and answered all my questions! Will definitely be coming back
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November 2024 by Kathy Ho
they are so sweet here! Stacy helped me immensely in finding the perfect perfume. I wish all the best for her. She was very informative and knowledgeable and kind.
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November 2024 by Philly
The customer service here is extremely disappointing. I arrived before closing knowing exactly what I needed to purchase. The doors were already locked at 7:50 pm When I talked through the door at what appeared to be the manager her appearance American African dreadlock, leather jacket. The lady mentioned there was no way to open the door or sell me the perfume I wanted period. She even said it was already 8 pm when it wasn't. Clearly she doesn't care about making sales or having an accommodating attitude towards customers. Damn the lady got lots of attitude in pockets and was soaking turning face away i has customer. This is not first time behavior of her multiple occasions she done this. Eachone of us are in customer service. We are serving many different ways and serve clients with kindness. The lady thinks she owns Sephora. Her paycheck comes from our purchases value and should respect all clients.. henceforth, i will purchase online and not give this store any sales.
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October 2024 by Eva Daniel
Horribly rude saleswoman. Went to check out perfumes and the woman kept acting like I was completely ignorant while continuously recommending scents that I told her I don't like.
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May 2024 by Camille Martin, RD
My daughters and I were there yesterday and were helped by Ansley, who was absolutely adorable and so helpful. We were in town for a weekend visit and my daughters wanted to do a little shopping. Ansley literally took us around the store to show us the latest and greatest products… And even though we didn’t really need much of anything, my daughters ended up buying a ton of stuff based on her recommendations, and were beyond excited to get new things. She was just having fun showing us around, not necessarily trying to sell us things, and we had so much fun hanging out with her. Just wanted to give her a shout out because she truly went above and beyond to not just tell us about the products, but also make sure that my daughters had a fun time, which they definitely did! Amazing customer service and great experience overall!
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May 2024 by Kendra H
Tatum was awesome! She was so kind, patient, and helpful. She answered all my questions, listened to what I was looking for, and gave me great recs as I’m a makeup novice. Would definitely come back to this location.
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April 2024 by Meredith Maddox
Shoutout to Tatum at Sephora for being an absolute star! She effortlessly navigated the aisles to help me find everything on my list. Not only did she have an encyclopedic knowledge of all things beauty, but her recommendations were spot-on and personalized to my style. Her enthusiasm for the products was contagious, and her tips were game-changers. Tatum's exceptional service and warm personality made my shopping experience unforgettable. If you're in Sephora and need a beauty guru, Tatum's your person!
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April 2024 by Ava Smith
Anytime I go to this Sephora they are always sold out of the patrick ta blush specifically the shade she’s flushed. Of course this is very frustrating for me because I’ve wanted it for a while now and they never have it!
