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January 2024 by Renee Gardner
Fixed my phone from all the downloads. It took about 10 minutes. Plus, she showed me how to do it myself next time I have this problem.
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January 2024 by Mohammad Obaidat
Tyrone was very nice and helped me during my visit.
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January 2024 by J Podkomorka
The lady was extremely caring and helpful. I've visited multiple times and have no idea why this location has this few stars.
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January 2024 by Rachel Watkins
Visited today to upgrade my phone and received great customer service from Tyrone. While they seemed short-staffed, Tyrone handled several customers at once with ease. Thanks!
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January 2024 by Wm Barnett
The worst of the Big Comm. companies. Numerous outages and the local office is a preview of hell.
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December 2023 by rob moravis
Just received the best customer service ever at a spectrum location. Edgar was outstanding and very customer oriented. I recommend him very highly.
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December 2023 by Karen Wibell
This visit involved returning equipment and changing service from the location in one town to another town 30 miles away. The account manager was very personal, knowledgeable, and efficient. Service was transferred easily and the equipment was upgraded.
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November 2023 by Atlas
After going thru everything and getting an amazing excellent quote,.....one hand doesn't know what the other is doing and they upgraded my account to compensate for the ACP discount so it was like having no discount at all. Zero stars. I know they have excellent reliable service. I had them for a year. But this upcharge for trying to get a discount that I more than qualify for,...all that just to find out they don't provide services at my address....yet. ??
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October 2023 by Hannah Kidd
One of the many reasons we love spectrum is the customer service. Today we experienced exceptional customer service from Tiffany. We went in to get new phones and had some issues and she was amazing and so very helpful with everything! Tiffany went above and beyond to help us get what we came in for!
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October 2023 by Lucas Allen
This store is a joke. They never have phones in stock, ever. "well if your phone's working why not just order it" because y'all won't let me change the address it's sent to when I'm at work all the time and I don't live in a nice area. Then it's the systems down while they are actively taking and assisting customers. There's no phone number to call any of the stores so you don't waste a trip. The service is also pretty terrible, just know that you will have dropped calls and your data will run super slow. I thought I could deal with the service issue with how low the price is but with the inconvenience that this entire experience has yielded, I'm switching to a different carrier. Avoid this place like your life depends on it. Spectrum is playing dress up as a cellphone provider, they aren't taking it seriously.
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September 2023 by Hibiscus Flower
While the store was fine and I was called upon not too much later than my scheduled appointment, they do not accept hardware returns and informed to go to UPS. I waited inside for at least 20 minutes, wasting my time. They should have clearer instructions for returns or at least post a sign indicating that for all hardware returns, you need to go to UPS. This would have saved a lot of drama and time. I was not the only one impacted either. ?
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September 2023 by Sam Fahmy
Extremely poor customer service. I made a reservation to pick up equipment and then drove across town only to find that the equipment was not available. I was then told to make another reservation. The person I spoke with seemed more interested in getting me out the door than in assisting me.
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September 2023 by Nicole Zizumbo
Returning equipment was terrible but they are a Great internet provider but this store in particular has terrible customer service. Almost skipped us in line because they mixed up customers names and they don’t have any posted information about returning equipment. If you need to return equipment just go straight to UPS next door instead of waiting an hour to be told to go straight there.
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September 2023 by Matt Nelson
Walked in and was next in line with three people working. Sat down and waited over an hour and they were still working with the same people with no end in sight. Some bumped us down to the second available appointment since they "reserved" one.Walked out of the store without any help. 16 different people were waiting by the time we left. Do not go to this location!!!
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September 2023 by Jason Wolfsen
Spectrum said my modem bad and had to do equipment swap. Expected to show up and swap equipment. Instead show up and 15 people waiting to sign up for service, but phones, etc. 2 people working who are taking 30+ min per person. What idiot set this system up, when anybody with a below average IQ would determine since equipment swaps take ONE MIN to do those as they come in instead of making them all wait for the 30-40min PER PERSON for signing up for new services?!
