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November 2023 by T Story
Was told I had time before a late fee, leaving out THEY LOCK YOU OUT immediatley, leaving me without the locker I needed to move things. Feels like I was just defrauded and robbed, which should be more surprising but it is storage
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October 2023 by Brenda Hart
Cockroaches.Today I took my household goods out of midgard storage on Lexington road in Athens Georgia. Cockroaches crawled out of the blankets wrapped around my living room furniture and around boxes in the storage area. There were a number of dead cockroaches and we saw a number of live cockroaches as well.Midgard, after they purchase the storage facility from another company, forged my name on a backdated contract and then emailed it to its lawyer committing wire fraud. It was then sent to me, via email, committing wire fraud again. We had a long Court battle over this which I unfortunately lost in the appellate Court, after they tried to evict me because I complained that their website was impossible to utilize to make a payment. And I complained that it was not Ada compliant. Despite the fact that I'd always paid on time and was never late with the rent and was a model tenant, they evicted me. Then when they won in the appellate Court they did not give me sufficient time to remove my things despite that it was illegal eviction and they refuse to follow Georgia law. Then they told me that I had to pay the money judgment that the judge gave them before having access to my things and they over locked my units despite the fact that this is illegal.Midgard is owned by Reliant real estate Management company in Alpharetta georgia. They are a real estate investment trust and purchase storage facilities and hold them for several years while steeply raising the rent so that they can resell them at an inflated value. They are violating SCC rules by engaging in fraud by signing not just my contract without my permission but other people's contracts with their permission, please see Google reviews. They increased my rent by 30% in 3 months after they took over the storage facility.These people are not someone you want to do business with. They are ruthless sharks, they terrorize their tenants, they raise the rates in an ungodly fashion in a short amount of time and they engage in fraud and wire fraud.And then there are the cockroaches.
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October 2023 by David Floyd
Marcy was very helpful answering questions about the rental process and put me in touch with a local guy who moved my household goods into the storage unit.
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September 2023 by Jonathan Elliott
This was a fine facility up until a couple weeks ago and I'll be cancelling soon. At this very moment, you can drive into the lot (the rear keypad gate is up) and open the doors of the outer storage because the keypads have also been disabled. I know this because the manager said *she disables the keypads if she's on duty*. I'm searching for what makes this secure, exactly. I also have video of the doors opening at night, when there was no manager available.
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August 2023 by Audtrice Harris
Was assigned w/o my permission an inside storage bin.I was not expecting this. When I tried to resolve this was told several times, computers down, could do nothing..no other units available, but of course could put me in a larger more expensive unit. Of course felt pressure to do that since we definitely did not like the 1st one assigned to us.. I have asked to speak to the Manager twice!She has my information. Guess what...still waiting. 1st day check in 5 days ago. Would love to hear from someone.
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August 2023 by laura jackson
This was the easiest experience I have had with storage. Everything was so easy to navigate from getting the building to moving my stuff into it. I will recommend this to anyone needing a storage.
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August 2023 by Robin
Great service! Rented a climate controlled unit for a last minute storage need and it was super easy and clean.
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August 2023 by casey awad
The staff is awesome! They were extremely helpful with reserving a unit for me over the phone and computer.
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July 2023 by Kio
In the beginning I gave them 5 stars. Since they changed management I have had one problem after another. I will keep this short but I wanted to say that Marcy has always stayed professional and is very easy to talk to. She doesn't try to over talk you with an attitude. She listens and then deliver her message and explain the situation. Management/Supervisors could learn from Marcy how to communicate with customers.
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June 2023 by Carlow Edwards
It was a short stay and I have not had to use storage in a while. The storage units pricing have increased dramatically with all the checkin fees. Be prepared to spend double the unit cost for the initial month.
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May 2023 by Samara Briggs
I made an online reservation for a storage unit, so I went to see it in person. Unfortunately it was entirely TOO BIG and all of the sizes that I needed were leased. The two young ladies that work there were VERY PLEASANT and EXTREMELY ACCOMMODATING. They mentioned that just a week or two earlier they leased about 80 units, and most of them were the size I needed. It didn’t stop there though. They looked through the computers high and low to see if someone had either vacated a space or sent a notice to vacate. They were able to find ONE possible unit that hadn’t been marked as available yet. The customer that leased the unit had already paid the monthly cost but he mentioned that he most likely wouldn’t need the entire month, so they weren’t sure if he had moved his things out yet. We went to check and lo and behold—-not only had he moved out, it was nice and clean and the unit was the perfect size for my things (HALLELUJAH)! At this point EVERYONE was happy. So, during small talk, as my paperwork was being completed I discussed my state to state relocation…well, they came through again. Since they also lease Uhaul trucks, she was able to map out the distance and costs for of a truck for me that was well below budget! Can you say awesome? Someone else may see this as them “just doing their job.” Yes, they were “just doing their job”, but it was the EXCEPTIONAL CUSTOMER SERVICE and the WILLINGNESS to make sure they had done ALL they could to help SATISFY the customer. We need more customer service representatives on ALL JOBS like these two ladies. Keep up the good work Midgard on Lexington Rd in Athens. You guys ROCK!
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May 2023 by Chasity Love
The lady at the desk is so sweet. Made everything very easy and stress free. The storage prices are great for the area with great selections.
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April 2023 by Judy Lewis
Marcy at the Lexington Road, Athens location has great customer service skills. She was quick to get me set up. I had difficulty with the gate and door codes so she came to help me with them on y’all’s golf cart. When I left she was picking up trash from the roadside next to the gate. No wonder the location is clean and spotless!
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April 2023 by Jennifer Burtt
The process of reserving a unit has been smooth and the facility has been responsive in communicating about needed documentation and any questions I needed answered
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March 2023 by Kelly Opipari
Staff made it easy to help my UGA daughter reserve a storage unit. Very efficient and helpful via text messaging, in-person, and email.
