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February 2024 by Monica Shead
This car wash is a scam!!! I canceled my subscription in Oct 2023. And they have continued to pull money out of my account! When I called to see about getting my money returned the lady told me she couldn't give me my money back even tho I canceled months ago and that I haven't been back since I canceled the subscription. That all she could do is make sure to stop payment. I ended up having to go to my bank and get a new debit card just to make sure they could no longer take money out of my account.
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February 2024 by Macy Driskell
Employee Ryan and Brodie were very helpful with deciding on a membership!
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February 2024 by Sonja Adcock
I love going to car wash. It’s close to my house and I can take my time to get my car really clean. However, the last 3 times i’ve been there, the towels have not been clean. They are damp and feel oily like someone has used them with cleaning liquid recently. Today, none of them were clean. They were damp and had debris all in the fibers of the towels. They all smelled dirty. When they first opened this location, I would grab clean towels and they were dry. They did not feel oily like leftover cleaning liquid, and I never saw debris in the towels. I feel pretty sure that they get them out of the dirty cloth bin and just put them right back in where the clean ones go. The cleaning process needs to be examined because it’s likely the children you have working there are trying to get one over on management.
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January 2024 by Terkitha Sturghill
Do yourself a favor and go to another automatic car wash. This car wash damaged my car and the manager on site, Dennis didn't do anything to try to help. He automatically told me that it was nothing they could do. I later talked to the supervisor which his name was Kyle and he sided with the site manager...If you don't want damages to your car then please do yourself a favor and not go here.
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January 2024 by Scott P
This company will never get any of my money. I needed a wash due to driving on dirt roads after a rain so I took my vehicle here. Before I could even pay for a wash I was stopped by the worker who told me that I needed to go wash my car somewhere else prior to "washing" it there because the dirt from my car would get on their scrubbers and get the other cars dirty. He said that their pressure washer would not be able to get the dirt off my car prior to going through the wash. I can maybe understand if I had an inch of caked on mud but this was a thin film of dirt. Due to being turned away from the car wash I went home and used my garden hose to wash off most of the dirt Tidal Wave's pressure washer supposedly could not get off. I might recommend this place to someone who has a clean car that needs a wash but apparently they cannot wash a car that is slightly dirty. I will never attempt another car wash at this place!
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January 2024 by T&K Rhoads
I like it especially the big cloth that wipes down your car at the end, free vacuums and cloths to wipe down the interior
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January 2024 by Tony Bowers
Always a great job and they will gladly correct anything that the machine misses
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December 2023 by Frank Gray
Best drive thru carwash in Athens
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December 2023 by Audrey B
Please do yourself a favor and never come to this car wash. I have never been to an auto wash that had completely scratched up my car before, let alone a new car I just bought. From all around the bottom, to the sides and even my trunk, this place has managed to seriously cause some damage. I filed an incident report with them almost two months ago and management just ignores it. I’m basically left with a brand new damaged car due to the facility’s negligence. Makes sense given that they have more disclaimers before entering the wash compared to others I’ve been to. Worst experience ever. You’re better off at Mister Car Wash, you’ll save yourself a lot of money avoiding paint damage.
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November 2023 by Tillery Bullock
Very good service. I just wish they spent more time on the bumper scrubbing. It's like one or two swipes no matter what type of was I select. This has to be corrected. I've seen cars ahead of me get a more detailed scrubbing.
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October 2023 by Pam McNair
11:45 am Sunday Oct 1, 2023. Just went this morning. The attendant although very nice put my card in way too fast and the reader was unable to read the card. Tried it with another card same thing happened. He offered to take my card inside and run it from in there manually. I told him thank you but my card doesn’t leave my person. I did not get my car washed today. I have visited before and really like the car wash and the job that it does but this just seemed fishy to me.
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September 2023 by Steven Miller
Thomas Russell was outstanding in solving my issue. Because of his customer service and loyalty to the business, I will continue to use this car wash as my primary choice.Services: Vacuuming
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September 2023 by Joe Cat
Dont bother with this place.
The staff was rude. They were extremely rough with our car during the pre scrub by hand phase of wash. They scratched our side view mirror with the brush/mop tool, then the car wash itself was very rough on our car and broke off the antenna. I came out of car wash and checked what the noise was during wash to see the damage. When I confronted the attendant, he said, in the most ignorant way; “Did you see our little sign right there? We cant do anything!” He did not give me any info, or how to make a claim, and got directly in my personal space while the tobacco dripped from his lip.
If you think this is stupid to post about, keep paying too much and keep taking your car there. You will be the fool with a guaranteed scratched finish.
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September 2023 by Malcolm Aiken
The wash is good but honestly I find it hard to see the value behind their $30 wash compared to their $45 wash. My truck looks exactly the same after the wash and I’m pretty sure some of the services you pay for when getting the more expensive wash you don’t get. Specially the extra drying, at a different location my vehicle was stopped under the air vents for considerably longer drying my vehicle, at another location it just moves along as normal. And the underbody of my truck has never seen a drop of water even tho that’s supposed to be done under the $45 plan.
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September 2023 by Brittany Dailey
Half of the vacuums are broken every time I've been in the last year or more, and the ones that are actually running have had stuff stuck in them causing them to be basically useless, not to mention the horrendous whistling sound that it makes across the whole parking lot. There are so many new car wash places being built in the area I imagine if they don't do better they will be losing a lot of business...I've already switched my membership back to Mister Car Wash despite it being 5 miles further from my home & they close 2 hours earlier than Tidal Wave