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January 2024 by Mike C.
Was in and out in a reasonable time with an appointment. Even took me early. Harry was awesome and hope he’ll be there the next time. A relationship with a service person is just as important if not more so than with a sales person. Harry made a great impression and it was service with a smile which is always a good thing.
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January 2024 by Kayla H
This was my first experience with Heyward Allen and it’s probably going to be the only dealership I deal with again. My salesman Andrew was so friendly and Helpful and went above and beyond to make sure my experience was a great one! The whole process went so smoothly and I love my new vehicle. I went to a few dealerships locally and near Atlanta and Heyward Allen had the best inventory and customer service out of all. Clifford was my financial help and he was the Sweetest! He went over everything without making me feel like I was getting taken advantage of being a younger female. 10 out of 10 recommend Heyward Allen. They have a referral program too, use my name and I would appreciate it!
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January 2024 by Erika Galloway
I had a great experience with the service department on my last visit to Heyward Allen. In the past, I've had challenging interactions with the service depatment and the body repair department. This time my engine died on I-85 and I had no other choice but to tow my car to Heyward Allen for repair. I called ahead to let the service department know I would be leaving my car after hours at their business. They immediately offered instructions for how they would handle the intake which put my mind at ease. My main service department rep was Kevin. He did a great job making sure I was aware of everything that was going on with my vehicle and potential next steps. Jason stepped in (when Kevin was on his day off) to help complete the process when I went to pick up my vehicle. He has a great personality and he reinforced the positive experience. Overall, the service department has stepped up their customer service game! Excellent job!
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January 2024 by Robin Stansell
These people are so awesome! The check in process was fantastic and I was kept informed of the status of my car service the entire time. The service department has come a long way since the last time I was here. The waiting was comfortable and the mini Chick-fil-A was a game changer!!I know when I leave, my car has been well taken care of!
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January 2024 by Andrew Meyers
I recently totaled my car and Heyward Allen Toyota really came through for me. They made negotiating a price that worked for me super seamless. JR was my sales rep and it’s been a comfort to have someone so attentive and helpful during this time. I highly suggest getting your vehicle here and be sure to ask for JR!
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January 2024 by Elica Vannest
Peter was super friendly and helpful in our search for a new used car. We never felt pressured in the whole process, in fact it was like hanging out with a friend. Would definitely recommend this dealership to people who don’t enjoy car shopping, and ask for Peter! He is great!
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January 2024 by Monica Murano Simpson
The absolute best vehicle buying and also selling experience...from beginning to end and beyond. We have purchased and sold various vehicles, both for our business and for us personally, and this experience was by far superior and a great success. Fantastic teamwork was a key...from the initial quick response to our web inquiry from Cassandra, to the seamless hand off to Peter in Sales and then also Tyler's support in Finance. Their teamwork, genuine care, knowledge and professionalism outshined others we have dealt with before...coupled with timely response, great communication and attention to detail and accuracy. We appreciate the entire Heyward Allen Toyota team and look forward to being a repeat customer for future Toyota purchases...even with being 6+ hours away. Thank you all so much! Cheers
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December 2023 by Kenneth Brewer
We are so pleased with our new Highlander from Heyward Allen, & we’re hoping to get as many years & miles out of this new one as we did the last! The customer service by JR & J was fantastic. J Hardin was helpful & informative in selling, but we never felt pressured to buy. Because the trade-in & buying process took a little while, the hospitality was perfect. Can’t go wrong having a Chick-fil-A in the lobby! Everyone was very accommodating, professional, & our purchase was satisfactory. We chose Heyward Allen hoping they’d be a great organization to work with & they did not disappoint!
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November 2023 by Julie Falls
One of the best experiences I ever had paying a car. I purchased my 4Runner on a busy Saturday, but I was out of there in no time. I drove 2and 1/2 hours to get there and I would do it again! I will be purchasing from them again in the future. Kevin was a big help answering all my questions!
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November 2023 by Denise Landis
I was pleasingly surprised at how quickly the service department finished the work, especially considering what I had done and the number of vehicles already in the service line when I arrived, which was 10-15 minutes prior to my 10 am appointment time.This was my first experience with any Toyota dealership service for over a dozen years, unfortunately at that time my experiences there were not anything like at this dealership. I will readily refer friends to Hayward Allen in the future.
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November 2023 by Abbey Chacko
Super fast service, great customer service! John Lee informed me of any additional work and was not pushy about it, and I appreciated that. They have a new video feature where they text you a video of any additional work with your car rather than just calling to tell you about it so that way you have a visual, which I thought was cool. Great job John and team!Service: Oil change
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November 2023 by Taylor Klubenspies
They are great every time we bring our car here! This last time I brought my car in, they sent me a video walking me through the issue they found. I have never experienced service like this and can truly see the thought and intent behind their work! Great company!Service: Electrical repair
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October 2023 by Shirley Barnes
Purchased a used 2021 Camry with Trey. He was fun and informational. He treated our daughter with respect and as a valued customer since the purchase was for her! Cassandra was super helpful, prior to the purchase she continued to check in on us just the right amount, she was not at all overbearing, harassing or annoying she allowed us the space to take our time, she listened to our requirements and concerns then took the time to update us on what inventory was available to meet those requirements.This purchase was our daughters first car purchase the entire team that was there really celebrated that milestone and made the purchase fun and exciting! We are a Toyota family! I have a Toyota as well as both my daughters! We will continue to be and will return to this site, what a fantastic team!Even though the purchase was a used car and not super expensive they still were engaging, helpful, attentive and treated our whole family with respect and this included our young daughter! Thank you so much for your time and making this process super fast and easy.
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October 2023 by Illyse Sheaffer
Trey was incredible to work with. He is sincere and looks to understand the wants/needs I had and how to meet them. He was patient and supportive. He has a fabulous communication style and charisma. The finance team also very sincere and understanding. While we had some bumps to no fault of the dealership - the team remained steadfast, pleasant and professional. It was a really great car buying experience.
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October 2023 by Marc Miller
Love Heyward Allen. Very easy to set up an appointment online, they sometimes book several weeks out but I got a next day service appointment which was great. Got my tires rotated, new front brakes, resurfaced rear brakes and a full trans flush. Was done in less than 3 hours and pricing was very fair. They included recommended other services but gave sound guidance on the timing for when those really needed to happen. Will be back for more brakes and trans flush in a few years!Services: Transmission
