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March 2024 by claudette chason
Thank you for leaving me on hold for 18 min 6 seconds. I would rather you just say, we’re busy or take a message.
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March 2024 by sharon kirkham
The store is clean and organized but can't shop there all the time because the prices are kinda high.
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February 2024 by Joni Reynolds
So I’m not make up savvy at all but my niece told me what I needed. As soon as I walked in, Madi assisted me with everything and even gave me a small tutorial! Very helpful, knowledgeable and the sweetest person ❤️
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February 2024 by Zoe Catherine
I asked for help with Chanel, and the lady helping me acted like she did not want to be there, didn’t want to give me samples.she filled 5% out of a little jar. Not enough for even one use. Next I had some questions about hair products (ouai) she led me to them and walked away immediately. I spoke with the manager to let her know what happened and all she said was sorry, and didn’t seem to care either. I decided to go to Sephora, whom were much more helpful. I’d rather spend my money at a company where the employees aren’t rude . Will not be going back to this ulta. I’ve never been treated like they didn’t want me there before. The whole point of makeup stores is to help clients. Not rush them and act like they are a nuisance
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February 2024 by Brandy T.
I have used 1 particular brand of foundation for decades and it was discontinued several years ago. So I have been "brand hopping" far too long. Today I went into the Epps Bridge Ulta with my current makeup and asked for assistance. The Ulta team member pointed me to the in-store event with Hourglass. Honestly, I've never heard of the brand before but I've found my new go-to. All thanks to the Hourglass Make-up Artist Julie! She gave me a simple make-over on the spot and explained every thing she was doing. So far, hands down the best foundation and concealer I've worn. Thanks Julie!
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February 2024 by Heather Bushey
I’ve always loved shopping here, and the associates are wonderful but I just had my eyebrows laminated and have to rave about Kayla! This was my first lamination and I absolutely could not be happier. She is so sweet and bubbly but also very professional and meticulous about her work. I love that when I sat down she started by asking what I was looking for, and to make sure I understood what I was having done before she did anything. This was so worth the price and I can not recommend her more.
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January 2024 by Kristin Cochell
Bria (Briya) is AMAZING at recommending and matching colors. And helped us with so many other products too. She really listened and she helped us soooo much! It was such a great experience. Thank you so much! ❤️
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January 2024 by Janann Mcinnis
The store has great products. But service is not good. I was handed to four different people when trying to get two products...none had the time to wait on me... Is it because of the age ???
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October 2023 by Jordan Forsyth
My associate Ely was the kindest woman I’ve ever encountered in a makeup store. I’ve never put too much emphasis on makeup so I haven’t tried many brands outside of the basic drug store ones. Decided I needed a change and she color matched me and answered all my questions. Through interaction with her and a few other associates I can tell they really care about their clients.
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October 2023 by Juli Grimaud
i had the most amazing experience here due to SARAH MITCHELL!!! i’ve been here multiple times and never got the help i needed but she stayed with me till i got the products i needed and just talked to me like a friend !! she put everything in terms i understood and never judged me once!!! i will definitely be coming more often because of her!!! SHE DESERVES A PAY RAISE!!!
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October 2023 by Ryan Coleman
Tried to get a return done and was told I couldn’t get cash back when I actually paid in cash, was so annoyed! So I called the store to speak to the manager Katie and was absolutely rude!!! Raised her voice at me when I wasn’t understanding because it doesn’t make since that I was within the return window and I paid in cash and she hung up on me…… never coming here again
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September 2023 by Felicia Reign
I absolutely love this Ulta store location! The customer service here is superb - the staff are not only friendly but also very knowledgeable. It's always a pleasure coming here!
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September 2023 by Error Error
The taller lady with the short dark hair acted like I was a total inconvenience from the second I walked in. I even heard her loudly complaining about me to a coworker when I was not even 5 feet away…it was bizarre and definitely not a good look. However! The boy that ended up assisting me was very helpful! He understood what I was describing right away and was happy to show me some similar products. If I had encountered him first I’d probably be excited to return but it’s just not worth running into that lady again lol
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August 2023 by Devan Mackenzie
Really am a fan of this Ulta but one thing that drives me crazy is their buy online and pick up program. They need to stream line things like Target for example. It’s a huge turn off to buy and ‘pickup’ at the store - advertised as curbside pickup - but half the time you end up going inside because you’ll spend more time calling and going through so many prompts that it’s not even worth it; you just end up going in and defeating that whole purpose.
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July 2023 by Stephanie Trigueros
Mira was amazing! she did my hair how I wanted and came out even and beautiful. She styled my hair and stayed on the whole day, i recommend her!
