-
January 2024 by Crystal A
Do not order curbside pickup at this location because apparently they will not receive the notification. I checked in thru the Verizon app and was sitting in my car for about 10mins with my lights flashing (how the app indicated I should do since they don't have any labeled curbside parking). Shortly after, I see someone (tall male) waving at me thru the store and asking what I'm doing. I point at my phone and he signals me to come inside. I explain that I did an online order and chose curbside pickup. He tells me that they don't get those notifications as if I am supposed to know this. Then, he makes a comment that he thought I was using their wifi. Joking or not, I did not appreciate this comment. The whole time he's making it seems like I'm in the wrong for waiting in my car for a CURBSIDE PICKUP. He passes me off to another one of his coworkers, which turns out to be a lot nicer than him. The second guy notifies me that although I got an email saying my pickup order is ready that they do not have the phone I ordered in stock. Somehow I ordered the phone at the same time someone else did and both orders went thru. He did give me options as to what I could do, but I chose to cancel my order. I do not plan to ever return to this location. Not only did I waste my time driving here, but I also received terrible customer service.
-
December 2023 by crishan white
I love your customer service, You’re Awesome Dupree
-
November 2023 by Sha Sha
Parker was such a big help to me! He let me know options and how to take care of a problem I was having. Also, he set up my phone to lock and unlock with drawing lines on a grid or with facial recognition! I was so pleased!
-
November 2023 by Janet Gossage
Thomas helped me. I was told I was getting a tablet free and I wanted just to upgrade my phone. Come to find out my bill was 31.0oHigher and if I wanted to return the tablet I have already paid the taxes on I have to pay a restocking fee of 50.00. And that means I pay them 15.00 to return it. I thought I was being careful and responsible but I was dumb. Service at the store I give it a one . But coverage I give it. 4 for my area.
-
November 2023 by Kyle Ricks
The team at this location was very helpful and polite. I recommend this store 100% of the time.
-
September 2023 by Austin Marshall
Came in for help because our phones displayed a SOS. Will was super patient and very helpful. Very grateful for his customer service. He had our issue resolved quicker than the people on the phone at Verizon. Thanks Will!!!
-
September 2023 by Marco Little
Walter was very nice knowledgeable and professional! He's great come see Walt.
-
April 2023 by Nevel Ollie
Robert was patient with me while explaining all the different options. He saved me money and had my best interest at heart. I had the worst day and he definitely made it better! I will be back to see him. Keep hiring employees like Robert.
-
April 2023 by George Cooper
Robert Key is very knowledgeable about his job/career. He is passionate about his job. He is here to help you get the best deal possible. He is very patient also.
-
April 2023 by Katie Jenkins
Robert Key was extremely helpful! We came in to upgrade our phones and he was on the spot with getting us everything we need. Robert helped us set up our phones and transfer stuff from our old phones to our new phones. He was knowledgeable and happy to help in any way he could! Hands down best service I’ve had at a Verizon store!
-
April 2023 by Candace Daniel (Kandii)
Went to Verizon today and talked to Robert. I paired my cell phone bill and he gave my family and I a great deal on internet service. He is such a wonderful customer service person. Answered all of our questions and made sure that we understood everything.
-
April 2023 by Jalien Strong
ROBERT KEY IS THE GOAT‼️ He has an amazing sense of humor & is very friendly! I had an HORRIBLE experience last time, but this time he most definitely fixed my issue from last time and made my experience this time 1000% better! 10/10 HIGHLY RECOMMEND ROBERT KEY! Thanks For the AMAZING service and continue to be you!
-
April 2023 by Janie Voss
My daughter and I went into this Verizon Store with a problem with daughter’s phone no longer charging. Elder was the Verizon associate that assisted us. Elder was an amazing help, checking out the problem, then giving us options.We happily finished, using an upgrade to purchase a new phone very reasonably!This transaction took place in a timely and professional manner!Our family has been with Verizon for many years and they always manage our business with positive results! Thank you for your Services yesterday Elder.
-
March 2023 by Justin Allen
Had a great experience at this store. Will and the rest of the staff made changing out my phone an enjoyable and smooth experience. Will gave me plenty of options to look at in regards of accessories and answered every question I had. By far the best Verizon store I’ve been to.
-
March 2023 by Jarron Vaughn
Robert K. Was an outstanding and amazing associate. He treated me with respect and kindness. He helped me with everything I needed to setup with Verizon and gave me some awesome discounts. He worked very hard to get my number transferred. All other associates were super nice and helpful and talked to me while I was waiting in the store. Recommend 5/5
