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September 2023 by Angela Welch
Patrick was excellent with explaining everything to me. He was supportive during the entire process. Everyone at the dealership was friendly and helpful, as well.
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September 2023 by Vicki Williamson
I have been doing business with Volvo Cars of Athens since 2012 when I bought the first of 3 Volvos from them. That said, the sales team is amazing and honest; however, in the last 2 years something has changed in the service dept. Where it was once very reliable and dependable, it now is atrocious. They lack any semblance of communication skills, the mechanics are inept or dishonest- I honestly am not sure. And the service manager is perhaps the most the concerning. Nevertheless, I highly recommend if you need your Volvo serviced to stay as far away from this dealership as possible.
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August 2023 by Jesse M
Athens Volvo and Acura is a unique gem in this world. They sell great cars and they provide excellent service! It’s a thankless area that I’d like to expand on because many dealerships only want your money. Not this place. It speaks Volumes that the same guy has been running it for over 30 years! And he is awesome! His name is Jimmy Branton! His staff is great too! Their service dept is always busy, but they manage to take on all of the challenges and genuinely help their customers. I would advise anyone to visit them for all of your car needs. I’ve purchased several cars there and I go out of my way to get my car serviced there because they do it right! Thanks to all of the staff! Wayne is outstanding in service and his crew is too! Thank you all for the sincere help and guidance that you’re able to provide. I greatly appreciate it! And so do many others!
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August 2023 by Susanne Price
Great experience with the amazing Volvo service department. Robin is an absolute rock star that worked our XC60 on a moment’s notice. Extremely professional and knowledgeable on every level. Would highly recommend for all your Volvo service needs.
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July 2023 by Ann Welch
The Volvo service staff is always top notch. Great communication. Happy staff with "we are here to please you" attitude.
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July 2023 by Maritza Quinn
Great service and personal treatment! Easy to set the appointment and detailed summary package was provided, with detailed service and recommendations/findings. Car was returned washed and vacuumed.
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June 2023 by Peggy Thompson
i was given a list of things that needed to be done to my car. I needed to have the 120,000 miles maintenance done as well as brakes. I scheduled the appointment and requested a loaner car since the work would make most of the day. Around 5 pm I received a call from Robin letting me know that all the work was done on my car. I appreciate how the service department works with its customers. They are always very helpful and friendly. I will be back at the end of this month to have a set of tires put on my car.
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June 2023 by Steven Mills
The amount of unapologetic incompetence at this dealership is sad. Chris, the new car manger does not care to deal with existing customers. I had an 8am appointment for the 30K service. I did not receive a call to inform me it was ready. I called at 5:30pm and was told it will be ready by 6. The service writer said they would wash and vacuum it as well. Instead I arrived to my vehicle still dirty. I asked to speak to a manager and had to wait for him to mosey in so he could be smug and "thank me for venting" to him and he seemed irritated to have to take a note to relay to the service manager. This was my first time taking my car into service here and the customer service is so poor I'm considering getting rid of the vehicle to avoid the dealership all together.
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May 2023 by B Benton
Bought a used car here in fall. There was an engine light on at the time for a sensor issue that the sales team said they would fix for free after the sale. Took the car back and bc it isn’t a Volvo or Acura the service department can’t fix the issue. In the end my car is fine and this is just an inconvenience but I do want to put a buyer beware out there for this dealership (at least the used car side). Just go in with your eyes open, don’t expect total honesty.
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April 2023 by Justin C
The best car buying experience we have ever had! Billy was the most accommodating, low-pressure salesman. And the entire staff bent over backwards to make our family feel comfortable. We will be buying more vehicles from them in the future!
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March 2023 by Leonardo Zenunti
Friendly, personable staff, great deals and speedy service! I really enjoyed my experience. From my salesman, to the sales manager and everyone in between, everyone was very professional and caring. And I absolutely love my new car!
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March 2023 by Qian Fang
I have always had great experiences with Volvo of Athens. Being serviced by them for the past 20 years with different CS managers, I have always received superb service. Recently they did a big job on my car, and Robin arranged everything for me. She is very professional, informative, and accommodating. Thank you!
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March 2023 by M Hess
We worked with Kyle Harrison at Volvo of Athens and had an excellent experience. Kyle was patient, professional and friendly. We love our new car and can’t thank the staff at Volvo of Athens enough.
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February 2023 by W C H.
Let me start by saying that I can't believe I have to give them one-star. This is almost more painful than the thought that I purchased a used car from them. Mind you the following is an abbreviated version but 100 percent accurate all the same.so I bought a used car from this "so called" dealership on black Friday of 2022. My salesman and I were the last two people to leave the dealership, and I was on my way home in Decatur. I got down the road about 20 miles when I started hearing a noise come and go from the rear of the car. So I took the car to a local shop in Decatur that informed me that the top rear shock mount was no longer attached to the frame of the vehicle. One bolt was gone completely and the other one had sheared off, and they couldn't repair it due to the nature of the repair. So being new to the area I started looking for a shop that could resolve the issue at hand. Needless to say I'm without a vehicle for nearly a week, except for the one day I rented a car, the rest was fulfilled by Uber for around $50/day to get to and from work. This is the part that best defines who Volvo of Athens truly is. I received a customer survey about my purchase and I painstakingly described all of the events that had transpired as well as the out of pocket expense I had been exposed to. I also received a call from the staff member regarding my registration for the vehicle and I informed her of the events that had transpired. I have never received a phone call, a text message or email from anyone at Volvo of Athens regarding this matter. So mind you, they don't care about your safety, your well being or your business. Your just another number on the wall. Scary scary place
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February 2023 by Mark Segell
On numerous occasions I’ve found that this dealership’s staff is made up of true professionals in every department. Billy and Lexi helped my wife and I with our most recent transaction, and they took care of everything efficiently and effectively. That’s how it’s alway been since we moved to Athens in 2007. I also need to mention the solid work done by the service advisors I’ve dealt with recently: Robin, Jesus, and Josh can always be counted on to make sure that I am properly taken care of every time I bring a vehicle in for maintenance. I greatly admire this dedicated team.