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December 2023 by Chris Bullock
After going through the reviews Vonda Echols is at it again Scam of a business Stay away… These ratings are real. This was the worst experience I ve ever had. Stay away do not I repeat use this company. No communication, horrible staff and customer service skills.. Stay AWAY!!!! I’ll save you some time…..this is not a business it’s a SHAME………. I’ll advocate everywhere to stay away from shady practices…. Find a real CDFI lender……..
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November 2023 by T S
Vonda Echols denied my application before even receiving my business financials. ACE is supposed to be a secured loan which meant that my collateral was supposed to have also been considered. So how can you deny a business a loan due to INSUFFICIENT CREDIT? ACE isn’t providing access to capital for anyone other than themselves. She also never even bothered to return my call which means that she also doesn’t care about helping me out my business.
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July 2023 by Pam C.
Don’t trust them with anything or you may lose everything, especially if you’re a minority.
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September 2022 by Straider B
I received a small business loan from ACE and Philip Thomas was my Broker. Philip is very efficient, and he has a great personality. I like the fact that he kept me informed throughout the process.
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September 2022 by A Why
Seems like they are satisfied with just getting your application fee, which is nominal. A whole lot of runaround and buck passing to underwriting etc.
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September 2021 by SJW Trucking
I applied as an established company with 4 years in business requesting working capital to expand my lines of business. I had all my financials and documentation along with a business plan for the expansion. I was told I didn't have a enough cash flow to justify a loan. The denial letter came via e-mail and stated "SERIOUS DELIQUENECY" in all caps as one of the reasons. I watch my personal and business credit daily and there are no delinquencies on either. When I asked for clarification my assigned account rep ignored me. I also asked what was the cashflow percentage they calculated and received no response. From a professional standpoint, they could have just denied my application or said they not giving out loans to trucking and warehousing companies as they are too risky. I could have accepted that much better. I don't understand their reason for lying to deny me. I also don't understand the reason for not responding.
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September 2020 by Vaughn Hill
My experience wasn't good at all. Administrative team was not responsible to my application. Sent dozens of emails and made a plethora of phone calls trying to get an update. Literally gave up.
