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August 2025 by Najee Banks
This location closes 15 minutes early Then the actual time posted with the cashier on her phone, watching TikTok’s Refusing to open the doors
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June 2025 by Kenya Jackson
This review is not for the store I made the return but more for the online department and company itself. I was a first time buyer and must say, a last time buyer of Aldo. For the price, I would expect this to be almost luxury brand. I ordered two pair of shoes and both pair were clearly worn before. I can’t believe they would even ship the shoes to me. One pair was so bad that it shouldn’t even be used in the store as a display. I should have read the reviews before purchasing from this retailer. Their shoes look beautiful online but from the reviews, there are so many issues with this company from quality, customer service, and price. Never again.
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April 2025 by Britney Michelle
Pleasant experience at the store today. Pher was so nice and welcoming. I was having a pretty bad day and he was so kind and patient. I was indecisive about the shoes I wanted and he helped me make an informed decision. He is definitely an asset to your team.
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April 2025 by JordanG Misc.
The Cumberland location literally never seems to have a single employee on the floor. If you're company is that pressed for payroll at least put a bell out so the customer can ring for help....
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December 2024 by Cierra Turner
Why do yall never answer the phone?
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August 2024 by Linda Bocanegra
Excellent costumer service really nice employees taking care of the costumers.
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July 2024 by Kina Gladney
When I usually come here, it’s a great experience. However, today when I came in the guy was working on the display. I asked him for help and he was not very kind. Dismissive. I’m not sure what has been going on with the change in staff in the past few months, but it has not been good. They need to bring back the staff that was working there prior to now because some of the people that I came across lately has turned off my experience of wanting to come in this location.
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June 2024 by Edward Eaves
Terrible customer service. I cant see this store being open a year from now. Simply horrible. From the manager to assistant manager they need to CLOSE the doors.
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June 2024 by Rumbi McPhee
Demetrius is awesome! I asked to try quite a few pairs of sandals and I really appreciated his help and patience :) Great experience at this location! Will definitely be shopping Aldo again when I'm ready for more heels.
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March 2024 by Jasmine Stanley
If I could give my experience a 0 I would because this location didn’t even deserve a 1 star. My experience was horrible, the staff is unfriendly and lack customer service. The manager Chris is unfriendly, didn’t have good customer service and act like he didn’t want to help. The girl that was working with him was very lazy and didn’t welcome me in the store. All she was doing was sitting behind the register on her on phone NOT WORKING. If you don’t want to do your job go home simple. Find better employees/leadership for this location. /2024.I am going to complain about this store with someone higher in the company. Never will I come back to this location.
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December 2023 by Oz SnowWhite
Wonderful experiance at the Cumberland location! The staff is friendly and engaging, finding solutions for the items I was searching for that were out of stock. I just received my order quickly. Thank you.
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August 2023 by Bruce Li
⭐️⭐️⭐️⭐️
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July 2023 by allen zavaleta
This store might as well just close up. Employees didn't want to move from the register to even get my shoes. In fact I had to walk up to the register to get my size. Service is non existent.
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June 2023 by Adhanet Kidane
Bad customer service,unfriendly and not welcoming
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March 2023 by Silini Rubango
I ordered a bag on 12/31, and it took a month after calling the customer service line to be told that mailing service attempted 3 times to deliver at the Cumberland store just to be resent back the warehouse. I was forced to re-order again…was told that both my items were sent just to realize that it was half the order and here I am 2/14 on Valentines in front of the store wondering if they got anyone that’s going to open the store
