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September 2023 by Colton K.
I had my first experience with Allen Edmonds in this Buckhead location. Originally, I called to request an appointment for a shoe fitting and was greeted by the very friendly staff. The fitting went quickly and the staff was both knowledgeable and patient. All of my questions were answered and I never felt pressured to 'hurry up.' I had plenty of time to try different styles and sizes. With the help of Lupe, the amazing manager staffed here, I decided on a Strand in Walnut with my perfect sizing and matching belt. Highly recommend checking out this location if you are interested in high quality and classic American made shoes. Value-per-wear is much higher than a typical mall-brand shoe.
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September 2023 by Laura Petri
Always a pleasure and easy.
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November 2022 by H B
Beyond disappointed with Allen Edmonds and their lack of concern and care. I was in Allen Edmonds on 11-1 and purchased two pairs of shoes. The salesperson pointed out that one of the pairs was missing a set of shoelaces. She told me they would need to order the entire pair of shoes and ship to me. I asked if she could simply take a pair out of another box and replace those later so I could leave with the shoes that had in store. She told me that she could not do that and they would need to send a new pair of shoes from the warehouse. As crazy as that sounded, I accepted it and was told I would have the shoes that same week. Fast forward to 11-14 still no shoes. They are in FedEx hands with senseless tracking updates. When i called "customer support" last week, i was told if i did not receive by last Friday they could declare them lost and refund my sale. Today when i called i was told it will be 2-4 more days and they will contact me to tell me "what they could do for me". I then called the store, and although the salesperson was much more courteous than their "customer service" person, he still had no power to resolve this issue and grant me the refund. I asked for his district supervisors info and explained how disappointed i am with Allen Edmonds. He was only empowered to offer their first names but was not allowed to give out their contact info. This type of lack of service and concern is what i would expect from a big box retailer or online company, but not a company like Allen Edmonds. At this point i was instructed to wait until they contact me to tell me "what they can do for me". The simple answer should have been available over a week ago, refund my money and apologize for the ridiculous runaround
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September 2022 by junaid mudaliar
Always a great experience. Lupe and the staff provide excellent service and great advice
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September 2022 by private citizen
These are good shoes. But, the guy working there sized my feet too big. So, now less than three months later, my 500 dollar shoes are creasing at the toe.
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September 2022 by Tim Pierson
At the recommendation of my boss who has been wearing AE for over two decades, I finally pulled the trigger and purchased some Fifth Avenues. The process was a piece of cake and Nigel was there to answer any questions I had and made me feel like I belong. Can’t wait for them to ship so I can finally have something on my feet worth wearing.
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January 2022 by Stephen Averett
The salesman here insisted I size up, trusting him, I bought some boots which promptly left me with painful blisters. They also refused to take them back, customer service is a nightmare here.
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December 2021 by derek Campbell
Nigel was great at showing me various shoes that matched my style. I had to order them. Waiting for delivery. Will update later.
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October 2021 by Brian Spaner
I have been wearing Allen Edmonds for over 25 years. Once the boutique opened in Buckhead I started working with Lupe Sandoval. He provides the best customer assistance and is a very pleasant person to work with. Whenever I am asked what shoes I wear it’s only Allen Edmonds.
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October 2021 by B randon B
Nigel is the best. Always takes care of me.
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July 2021 by Anita Bagley
Wish there was a store closer...like in Alpharetta.
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May 2021 by Mark Boyles
Lupe Sandoval at the Buckhead store has been with Allen Edmonds for nearly a decade. This shows through his incredible service, patience, and product expertise. Thanks again, Lupe!
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May 2021 by Craig
Always enjoy just dropping in and checking out what's new. Always a great experience.
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February 2021 by Alex Burch
Nigel is the man! He is extremely helpful and knowledgeable and will make sure you get what you need. Today was my first time at this store location, and the service was above and beyond. 10/10 will come back.
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February 2021 by Joshua Davis
Always a great visit with Lupe and Nigel.
