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February 2024 by Tracy Bennett
I ordered a hamburger and was not aware that ketchup is automatically put on the bun. I asked could I get another bottom bun because it had ketchup on it, told them I’d just wipe it off the hamburger. The cook said no you should have said no ketchup, I explained most places leave the bun plain or ask if you want …he still refused to give me a bun, so I asked for a refund! The cashier was very apologetic and understood that a half a bun wasn’t worth losing a whole sale! The cook even told me to call the number on the wall and report him cause he didn’t care. Lost a customer over half a bun!
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February 2024 by Shaneisha Roberts
I have been a patron of this business as long as its been opened, the customer service was great in the beginning, months ago the person on the register changed to the black lady with a lot of attitude that doesn't give a second to look the menu all while sitting yelling and screaming, on her personal cell, I continue to eat there because is better here but....Next in the recent months the black guy with dreads is not it, he doesn't speak, has an attitude and doesn't speak clearly. My food was sitting next to him, how I know I was the only person in the establishment, he didn't call my number until someone walked in the door he didnt bag my food. Just passed my food to me. Food was terrible that day. I'm done with this placeParking: Sometimes, when the lot is full because of the club next door, parking is available across the street at Kroger
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February 2024 by Ebone Chanel
Not good, dry wings and they looked weird, very small like a different type of animal! Save your money and put it in your tank dont waste time and gas here. Absolutely not worth the money.
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February 2024 by Yonathan Teferi
Great
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February 2024 by d gray
Cashier has a very unprofessional attitude towards
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January 2024 by L B
More expensive than other American
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January 2024 by Te De
They ?
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December 2023 by Leah Patrice
Very cool manager who is very very nice. Always get my order correct the first time. LOVE LOVE LOVE ?
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December 2023 by Black Man
Food is pretty good but the big lady keeps her coworker like crazy and he just be working.
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November 2023 by Caniyah Bynes
Very nice customer service, and wings were
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November 2023 by Kent Bish
Man. I love American Deli. It’s easily my favorite wing place in Atlanta. This location though? I live right around the corner and would rather get in my car and drive to another one than walk in here most of the time. The heavy set black lady who is usually there really has no type of customer service. Just rude and nasty, always. Almost every time I come here she is getting into an argument with a customer. If you have a question, she will get nasty with you in her typical passive aggressive manner. Her getting out of her chair to take your order is such an inconvenience to her time. Funny thing is most complaints about this location revolve around her, I don’t know how she’s employed.The food though? On point, always. The cooks in the back are back there cooking up magic every time. 10 star food, negative 10 stars for customer service.
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November 2023 by Daisy S.
They stop answering the phones at 8pm. Although it’s advertised to close at 9pm. Totally inconvenient & inconsiderate.
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July 2023 by Kimberly Morlen
Good food. Very fast & friendly. Nice portion size.
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July 2023 by Tyler Lloyd
Horrible customer service would not recommend coming to this location. No greeting from cashier cut me off while I was placing my order and once I was done she wants to switch up her attitude with customer behind us. Food good though but not her service.
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July 2023 by Mo
In a world full of options and choices, the last thing a patron need is an associate like the one who worked at the register today (a big black lady) she claimed her name is to be Tanya. From the moment I arrived to place an order, i was not even given a chance to look at the menu properly to decide what I wanted. Tonya has a bad attitude, a really bad demeanor and very unprofessional. All of this because I was taking the time to order. I can understand if the place was busy. However it wasn’t. Not one person was waiting in line.Owners- Do something about this ratchet lady before you lose more customers.
