Arhaus Furniture, located at the upscale Phipps Plaza in Atlanta's Buckhead district, offers a unique and high-quality shopping experience for home furnishings and décor. The store's designers travel the world to bring fresh influences, vibrant colors, and distinctive silhouettes to their collections. Customers often praise the exceptional customer service they receive at Arhaus. Salespeople like Ashanti, Tara, Lennox, and Karole are consistently described as knowledgeable, patient, and attentive, taking the time to understand each customer's style and needs. They provide valuable design guidance, offer personalized suggestions, and ensure a smooth and enjoyable purchasing process. Many reviewers highlight the quality and beauty of the Arhaus products, from stunning shearling chairs and rustic mirrors to striking petrified wood side tables and stone vases. The delivery team is also commended for their efficiency and professionalism. However, not all experiences at Arhaus have been positive. Some customers have faced issues with incorrect orders, delayed deliveries, and poor follow-up service, leading to frustration and disappointment. These concerns suggest that while Arhaus generally provides a high-quality shopping experience, there is room for improvement in their post-purchase customer support. Overall, Arhaus Furniture at Phipps Plaza is praised for its exceptional design, knowledgeable staff, and beautiful home furnishings, though a few customers have encountered challenges that the company should address to maintain its reputation for excellence.
MJ was great. Very helpful and knowledgeable. She was efficient in assisting up with our purchase and setting up delivery. Thank you
February 2026
We had a great experience at Arhaus Buckhead! Thank you to Luna Milan who was knowledgeable, patient and provided excellent guidance in helping us find the perfect sofa for our home. The delivery process was smooth and professional as well. Overall, a seamless experience from start to finish. Highly recommend.
February 2026
Dabren was a great consultant. Super helpful and patient!