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November 2023 by Chrysanthemum Johnson
Great experience and good customer service got my new IPhone 15 whoop whoop from Satin and Eddie. Good vibes and smiles with the music and all.
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November 2023 by Simply Elegant
Best customer service was greeted like family as we walked in. They were very attentive and Eddie and Satan very helpful. Thank you.!!
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November 2023 by Zysharia Kamari
I had a great experience at the At&t Ponce location. I had Su helping resolve an issue I’ve been dealing with for 2 months, she has honestly restored my faith in this service seriously. I appreciate her patience and wonderful spirit.
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November 2023 by Mete Tuncay
This was probably the best experience I’ve ever had buying a new phone. Xavier made it so quick and easy. Got what I wanted, got everything transferred over, and we had a nice chat while it took place.
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November 2023 by T T
While ATT is ?️, the associates at this location went to bat for me. The customer service phone reps tried to give Xavier the run around, and he wasn't having it. He kept his calm and made headway with results.MASSIVE THANKS TO:Sue for being a lightning fast, customer-centric multitasker.Jeremy, the manager, for trusting his team.Xavier for being my advocate.I wish the company put more power in the store's hands, rather than random foreign call centers...During my 2.5 hour visit, I was able to witness the exceptional care they provide for all customers, including seniors.
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November 2023 by Seleta Carter
Customer Service Rep. Satin Mosley was very knowledgable of products and promotions. She was very pleasant and had our best interest at heart. She made the experience very enjoyable.
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September 2023 by barbara jarrard
Excellent service. Mario was great and Shak was helpful also! I will come back to this location for help and purchases. Everyone was so friendly and helpful. Mario, listened and then solved the problem I was having with my new I pad. I really appreciated how much attention was given to me. Made me feel really special!
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September 2023 by Harikesh Tambareni
Eddie’s service was great, smooth, no issues. He assisted me above and beyond support.
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September 2023 by Stefanie Jewett
This is hands down the best ATT authorized retailer in ATL.From the customer service on the phone to helping me navigate my new phone purchase and billing the team at this location was stellar.Eddie, Sky, and Shak went above and beyond to help me understand my options and walk out with everything I needed.I could not be more grateful for the experience here.Thanks, ATT Ponce team!
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August 2023 by Richard U.
This was a while back but just now recovering from it. Got a replacement for my lost phone at this store. When checking out the clerk informed me they made a change to my plan that should save me $50 a month. Next bill was more than double my normal bill. Finally figured out they had removed my family plan and now all 3 family phones were getting a separate bill! Went back and the clerk that waited on me was not there. The clerk there that day had no idea how to resolve. Took 3 phone calls to figure out what had happened, get bill finally correct and no refund of the several month overcharge.
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July 2023 by Virginia
Thank you Kee and Manager for helping this boomer upgrade and transfer important data with precision and ease with a smile! Expertise and amazing service with a smile!
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July 2023 by Patrick Brislin
Cool staff there. Friendly and helpful. Recommend. Sometimes tech people are condescending, but not at this store.
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July 2023 by Brooks
Eddie and CC greeted me as I walked in. The customer service was great! The atmosphere and safety of surroundings was also awesome. Wasn’t sure what phone I wanted but it was easier as we convo about what I needed. My store when ever the need for questions and or concerns. Thanks Eddie and CC!
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July 2023 by felicia glover
Hi, I just had the most excellent and exceptional experience at AT&T with Ms. Kee, she had to do a lot of troubleshooting for my account, and resolved every technical issue I had. I would advise others to ask for her at this location.
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July 2023 by Kimberly Seveur
Naukeevia was fantastic! She helped advise me on which phone was the best option and transferred my old phone. She was pleasant and professional. Very friendly!
