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March 2024 by Angela Agun
Everything was great!
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March 2024 by Sai Pathuri
Poor customer service and long waiting time
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March 2024 by Michael Henley
I came in on Sunday afternoon to add a 6th line to my account. I was greeted promptly and then assisted by Malik. Malik was knowledgable about current promotions and didn’t waste any time getting my new line added. Malik continued to greet each additional guest that walked in with a “good afternoon, we’ll be with you shortly.” We created small talk about my profession while going through the process. The other associates (two males) were also professional based on my casual conversation about a shared interest and observations of their service with other guests. I live south of Atlanta but would not hesitate to return to this location because of Malik’s service. This location is much better than my local store (Fayetteville). Please let Malik and the other two gentlemen that worked Sunday (3/10/24) afternoon know they’re appreciated.
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March 2024 by Tiffany Tolbert
My experience was great. I received great service, over and beyond what I need. I was shopping for a phone for my daughter at good price, and received just that!
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February 2024 by Lin Barker
Questions were answered and new features on new phones were explained
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February 2024 by Trinae Banks
Larry had awesome customer service. He answered all of my questions and saved me money!
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February 2024 by Sarah Conneff
Larry was AMAZING! After dealing with xfinity for three weeks and being told day after day WiFi would be on we stopped in AT&T. Larry had WiFi on in our house within hours. I had to have a tech come out to install something and they were there within an hour from calling! Can’t thank this team enough!!!
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February 2024 by Cheryl Walker
Nicolas and Quan, Assisted me today January 26, 2024 with on/off button on S10 phone. I love this location because I always receive excellent, common sense, professional service. I have been with ATT since December 1976, four states. Always excellent service. CLWalker, Loyal Customer Forever. Peace
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February 2024 by Amber Bonita
Thank you Tiffany, always a pleasure working with you ! Give her a raise lol
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February 2024 by Angela Miller
This store is amazing they where so great. Tiffany was so knowledgeable and kind and she was very patient with me and my needs
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February 2024 by Midge McLean
Horrible experience, rude customer service, suffered the old ‘bait and switch’ and ended up NOT getting the advertised $1,000 trade in for my iPhone 13 Pro paying full price which was not disclosed at time of purchase. Was told that it would all settle out within 2 billing cycles. I have AT&T everyting. AT&T U-verse fiber for TV’s, cell service, iPad’s, internet, and have been with them since they were bellsouth.
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February 2024 by rashidat dosunmu
Larry assisted me with fixing a SIM card issue I’ve had on my iPhone for 6 months, and he fixed it in 5 minutes. Very professional, informative, & he even made me actually consider switching my other services back to AT&T. Great experience!
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January 2024 by Sarah Menning
Tiffany was wonderful!So very patient and spent lots of time with me to completely resolve my problem. I left very happy and will recommend her to my friends.
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January 2024 by Arvion
Purchased an Apple Watch it honestly looks used. Called the store the next morning and they said they could exchange it for a restocking fee. No thanks. I’ve had this watch for less than 24 hours. Barely worn the day before.
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January 2024 by Amari Kelsey
Very displeased with the service I received this evening. I placed an order online, was charged just to go into store for them to have to start all over. I was ok with starting over until I got assistance from Tiffany an incompetent representative at the store. Her colleagues had to assist her every step of the way to process my order. Every statement my boyfriend made in reference to the order in store vs online Tiffany tooted her face up as if we were providing inaccurate information. I mentioned to Tiffany I was displeased with her reactions Tiffany begins to be defensive rather than showing empathy. Her colleagues had to remind her she’s at work and to revert from confrontation. Tiffany shouldn’t be working in a corporate environment if she can’t work the system or atleast provide effortless customer service.
