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February 2024 by Michael Mears
Very good experience. Very helpful service.
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February 2024 by Sylvia Smith
Northlake AT&T store on Briarcliff Road, shoutout for Jammal Prather tech!Thank you for your expertise in guiding me to a new cell phone and IPad. You are very patient and kind!!! I will send all my “old”lady friends to you!!!!
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February 2024 by Rawlins Chetram
I was under liberty network but it was no longer able to work. So I brought a new Sim card
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February 2024 by Edward Haynes
WENT TO THIS STORE AFTER SPEAKING TO 3 OTHER REPRESENTATIVES AND GOING TO TWO OTHER STORES ONE INTELLIGENT PERSON ALEX WAS ABLE TO SEE THE ISSUE AND DIRECT ME IN THE RIGHT DIRECTION I WAS BASICALLY LOOKED DOWN ON MY THE AFRICAN AMERICAN FEMALE WITH GLASSES THAT WAS HELPING ANOTHER CUSTOMER BASICALLY SAYING WHAT I WAS SAYING COULDNT BE TRUE BUT ALEX WAS ABLE TO SEE IT PEOPLE PLEASE STOP THINKING EVERYONES UP TO NO GOOD BECAUSE OF YOUR EXPERIENCES LISTEN OBSERVE AND DO YOUR DUE DILIGENCE BEFORE THINKING NEGATIVE THANKS AGAIN ALEX YOU MADE ME FEEL SO AT EASE
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February 2024 by walter Eubanks
Great customer service after going to four stores this store fix my problem
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December 2023 by Jarrett Echols
Best ATT store experience. Ask for Brian, he is nice, friendly, quick, knowledgeable and got me the right phone and case.
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November 2023 by Iyanna Bolton
Kayla, Jalieah, and Kiana were amazing!!! Very helpful, attentive, friendly, and caring. K helped us with our upgraded phones that my mother and I purchased from Target. The customer service was so excellent/outstanding, we will get our upgrades from this location from now on! The patience she had with us was wonderful. It took 2 hours to set our phones up but she truly came through for us ? will definitely come back to this location ALWAYS ❤️
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November 2023 by Faith Galwey
My phone was stolen by an In-home Sales Expert employee from your store who came along with the internet installer to sell me a phone. She listed your store as her homebase and this was verified when I came in that she worked out of your store. I was also scammed into paying $60 over what she promised monthly for two years.This wrong has never be made right. I emailed, called, visited the store, only to be told there was nothing that could be done. The email was never responded to. The phone number I was given was disconnected or she simply blocked me. I made at least 5 separate store visits for help. The store manager acted sympathetic but was ultimately unhelpful.Is this the reputation you want to keep, AT&T?
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November 2023 by Telessa Dixon
The wait period was okay as I understood. There were only 2 reps and I came before 10am. There were several people a head of me. However, when helped the rep stayed with me until we were completely done. Very satisfied.
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November 2023 by K L (Northstar Professional)
The customer service rep. Kyra Dudlley who helped me was fantastic! She was extremely knowledgeable about all the phones and their features, understood and could explain the different plans clearly and answered all my questions thoroughly. I could not be happier. She is the reason why I purchased at the AT&T store located on Briarcliff road.
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October 2023 by Pastor John
The are a good group of with a good attitude. They will do what they can to help you while at the same time their job is to sell phones. They soft sell so you don't feel any pressure.
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October 2023 by Loneatta Weir
Last Saturday 10/14 I went into the store all stressed out about my phone and Kyra was so patient and helpful. I normally don't leave reviews but I was truly satisfied with the assistance she provided.
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September 2023 by Nicole Jones
Kyra has revived customer service! I appreciate her not only assisting with our phone upgrade, but she took the liberty of accessing our family AT&T account to ensure we were maximizing our plan. Good customer service oftentimes seems extent, but we left feeling like valued customers.
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September 2023 by Michael McGuire
Great, friendly staff. Ultimately AT&T could not solve my problem but that had nothing to do with the store team. Very knowledgeable and easy to work with. Wish AT&T would study why this store is so much better than their service.
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August 2023 by A. C. (R.G.S.)
Horrible experience! I was initially greeted and welcomed by a new employee and then the store representative Dennis assisted me from there. His demeanor was pleasant and friendly; however either he was not properly trained or the staff is trained in telling lies. After spending almost 30 minutes discussing whether or not I would get an account and a phone, and initially telling me my current phone number was able to be ported over; Dennis then went to speak to his manager. After he spoke to her, it all went downhill from there. I was then informed that I suddenly could not port my number over from a subsidiary company of AT&T, which is an outright lie!! Additionally, I was also told I could not receive the healthcare discount because I was not a nurse; although he and the manager went as far as to analyze my hospital badge ID in the store for verification purposes. No way, AT&T would limit a discount to ONLY nurses. There are physicians, respiratory therapists, pharmacists, etc. Afterwards, he proceeds to tell me that he was trying to get me the First Responder discount that even Janitors can get. SMH. This store was absolutely ridiculous and I would not recommend anyone to go here. I cannot make this up! You're better off calling AT&T and getting an actual deal over the phone; they are actually trying to make a sale and will gladly port your number over! I may just need to give corporate a call. I hope the new employee that was in training, does not pick up poor customer service habits and actually has integrity!
