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March 2024 by david Auerbach
My dog went in for a teeth cleaning. He came out struggling to breath, but as I was told nothing. I had to take him to Blue Pearl which cost 5,320.00 to fix what Banfield did. The vet at Blue Pearl wasn’t able to reach the Banfield vet. They were told he was a reserve vet. I was never told this. Never use a reserve vet. I was promised a called back from Banfield to fix the problem. It never happened. The whole experience was beyond devastating.
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March 2024 by Troy Newkirk
10/10!! Banfield Buckhead is totally worth the drive past the Ponce location which is less than a 15 min walk. The staff in buckhead are kind and personable. They are patient and answer concerns you have as well as treat you and your pet as family.
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February 2024 by Stephanie Wainaina
Corporate greed. I came here to get my cat tested for allergies bc he has always had an aggressive scratch. These folks wanted to do everything but test him for allergies. They tried to charge us a ridiculous amount of money without even diagnosing the issue.On top of that, I agree with all the other reviews - it is insane that they have appointments but it is still drop off/ pick up. This place was also nasty. Covered in dust and cobwebs which means nobody is sanitizing exam rooms in between patients.Literally go anywhere else. My recommendation is to find a VCA clinic near you for a professional trustworthy experience.The doctor is sweet tho!
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February 2024 by Joshua C.
Why is Drop-off/Pick-up the expectation? I made an appointment for a specific time on a particular day. What was the point of the appointment if the veterinarian isn't going to be free to see my dog until 2-3 hours after my appointment time? I want to be able to go in at the time that I reserved and have my pet seen at that time so that I get get on with my day. Frustrating!
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January 2024 by April Green
On last night, I found my little Furry baby "Ziggy" deceased. He was the best little rescue dog ever! I had him for 5 years. I can honestly say that Banfield in Buckhead was always there when I needed themShakira was, and still is one of the best at that location! The Vets there always took their time with Ziggy, they made sure he was up to date on his shots too.Even though I do not have my little "Ziggy Pop" any longer, I recommend Banfield in Buckhead....they are awesome!
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January 2024 by Jennifer Jones
I was moving back to my old neighborhood and considering a new vet. I asked a young man walking out of PetSmart about the Banfield in the store. His was a very polite gentleman, and his responses made me feel comfortable. I signed up and, during our first appointment, was introduced to the veternarian who was the guy who helped me make the decision. I have two special needs animals who receive great care whenever needed from my neighborhood Banfield.
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December 2023 by Ressa
The worst pet hospital ever! Very unorganized!!
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December 2023 by Carmen S. Reyes
Thank all for your kindness during our visit on 11/16/23. Ms. Shakira, not enough words for your lovely being. Dr. Bacerra, what an outstanding human and Doctor. And one more amazing person which I DID not have her name. You were wearing a surgical masks. You were amazing. Few places have such a welcoming and caring staff. I sincerely hope the high ups at corporate take the time to read these reviews and appreciate the excellent care you give our precious pets and their parents. Thank you, we appreciate you.
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November 2023 by Trey Harrison
I love Shakira and Dr Becerra. They've definitely made this location one of the best. Dr Becerra did a teeth cleaning and a minor surgery with no problems and no scars! A++
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November 2023 by Ladymay Stef
Thank you Banfield Buckhead for being an amazing support system for my cat Bubbles & myself during this very difficult time. Dr.Becerra I can’t speak any higher if you and how much of an amazing veterinarian you are. It was truly a blessing to have you as his doctor & fight for his life just as much as I did. Also a huge shout out to Shakira who has known Bubbles & us the whole time we’ve been coming to Banfield and also to TK for you empathy and compassion with Bubbles. If you live in the Buckhead area and you have a pet, I highly recommend taking them here as their primary vet doctor.
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August 2023 by Stephanie Gutierrez
I have been to several different Banfields over the years and this is the worst experience I’ve ever had. It is hard to get anyone to actually take the time to listen to you and asking questions seems to annoy them. They constantly have issues with their system and overall just seem disorganized.
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May 2023 by Sonya
The staff is very friendly. I think sometimes the just don't listen well. I made an appt. for a specific shot for my fur baby's allergies. I guess he was due some vaccines too but I wasn't told that the day before when I made the appointment. I get there and they're telling me all this stuff he needs, which some things they said were not correct. I was so confused. They had NO idea I made the appointment for the allergy shot. So I let them go ahead and do all that stuff. Got home my dog is still itching and scratching. They didn't even give him the shot that I made the appt for. I was not happy!! I had taken off work and now I have to come back the next day!!! Of course there was no charge, thank you! But I'm not sure if I trust that location anymore. My dog is old a deaf so I'm extra protective. But again very friendly staff!
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March 2023 by Vanessa
Sadly this is the worst Banfield I’ve ever been to. They have no organization, no committed vets or staff and are constantly making mistakes. They know nothing about the well being of animals besides what their broken system tells them. Please don’t take your babies here-I deeply regret bringing mine
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February 2023 by Alison Dellinger
DO NOT ENROLL IN THEIR WELLNESS PLAN!When my dog had a medical emergency, I called my local Banfield to get him an appointment ASAP. They were not able to see him for a few hours, so they referred us to the emergency vet near by. Unfortunately, we were not able to bring our boy home. Almost $1300 later and we decided to put him down due to his very poor prognosis.A week after his passing I called Banfield corporate to remove him from the wellness plan we activated him only 6 weeks earlier. They said I am responsible to pay the remaining 11 months of the wellness plan or pay for his services from the previous month at cost, which ever is cheaper. In our case, it was less expensive to pay for the 11 remaining months of the wellness plan.I was absolutely d*** founded. I am grieving the loss of our dog and Banfield corporate wants me to continue paying for his care through the rest of the year or pay the cost of his original treatment without the plan discounts JUST so they can reach their bottom line. I am disgusted by the lack of compassion this veterinary cooperation is built on.Banfield is solely a BUSINESS and not a veterinary practice. Perhaps the medical professionals truly care for your pets’ care, but they aren’t the ones running this business. There are so many better vets out there that run their own practice and value the compassion pet owners need. Don’t make the same mistake I did, avoid Banfield!
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January 2023 by Kay
I repeat ! Do not go to this location ! They are short staffed , don’t have a full time doctor so it’s always a different doctor , they cancel appts often due to being understaffed . This is one of the worse locations !
