-
January 2024 by Jake Harley
I had an outstanding experience at Braxton Automotive thanks to the exceptional service provided by Jason Brock. His dedication, honesty, and effective communication made my car repair process smooth and stress-free.Jason went above and beyond to ensure I understood the repairs needed, promptly addressed all my inquiries, and ensured I was taken care of every step of the way. His professionalism and commitment to customer satisfaction are truly commendable.Braxton Automotive is fortunate to have such a valuable asset in Jason. His level of service sets a remarkable standard and undoubtedly guarantees my return for any future car needs. Hands down, the best customer service I've ever experienced!Thank you, Jason, and the team at Braxton Automotive, for your outstanding service!
-
January 2024 by Bobbi Whispell
People will write reviews for a million different reasons but, not many will take the time to write a review for an employer. There are even few who will write a review for an ex-employer. As an ex-employee of Braxton, I can honestly say, THEY ARE THE BEST! I have been in the automotive business since 1986, in those years there have only been a hand full of repair shops that I think truly understand how to treat customers and employees the right way. Steve Braxton is a honest, fair (overly fair) and a truly upright person. He runs his business the same way. He gives a honest repair for a fair price. He is one of the few repair shops I feel comfortable referring my friends and family to.As an ex-employ I know what goes on in the back ground and can still say, Steve Braxton is the best. Thank you Braxton for being one of the few stand up repair shops in this area and far beyond.
-
January 2024 by Rebecca Boggs
I have had my Volvo just under a year and was referred to Braxton Automotive by my boyfriend. Jason and his team have been absolutely amazing! I will be forever grateful for the integrity and care they provide! I 100% recommend them to anyone who needs service on their car! You won’t be disappointed!
-
January 2024 by John May
Very friendly people! They were able to get me in very quickly and the job was finished on schedule. I’m very happy with my service and will definitely be back next time my car needs to be serviced!
-
December 2023 by Nisha
We had a wonderful experience with Braxton Automotive working on our Land Rover. Their process and systems are top tier, better than the dealership. I could see everything that needed to be done and create a plan for how to get it done. Now my car is as good as new!
-
November 2023 by Lisa Thomas
I am so pissed, I have a range rover. I took my truck in because my coolant light and engine light both were on. ok i had to pay for a diagnostic test not included into what you have to pay to get it fix. I had to pay $2500 to get it fix in February then again in May same thing another $2200. You cannot bring your own parts in which is fine I am ok with it. I know what it cost when you buy vehicles like that. But my engine light goes on and off and my coolant light still going on and off. Now I have to find me another mechanic shop to work on my truck. because I can’t keep paying them this type of money and the same thing is going on and you have to keep paying for a diagnostic test.
-
November 2023 by Tywana Shedeke
I wondered into this place trying to get an Emmission test and I’m forever grateful… Carrie was the Best Advisor ever. I love the electronic detailed work proposals and you just select approve for the work you want to have completed. Work was done in reasonable time and I feel the price was fair. I’m only going to Braxton for service on my older model Mercedes from this day moving forward . I feel they resolved the issue as Best they could and my car is running great. Thanks BAServices: Auto battery replacement
-
November 2023 by Krista McMichen
So happy to have my x5 serviced at Braxton. They are so friendly and efficient. I like the new texting feature which saves time with communication.Services: Auto brake repair
-
November 2023 by L.J. Wilhelmi
Great service and responsiveness. Jason ran point on the process from start to finish. In addition to being friendly and knowledgeable, he was also great at communicating via text (which was my preference). Project finished on time and on budget. Thank you for everything.Services: Transmission
-
October 2023 by Martha Patton
I just moved here a few years ago and have been looking for a trustworthy repair shop. They were so kind to me and got me all squared away. Even offered much needed advice on the care of my first “big girl” car. I really loved the extremely detailed once-over test they run and email you the results of (pictures included)I love detail and knowing how things work, so I am extremely happy to have found this repair shop.
-
October 2023 by Chad Scott
I took a Land Rover Discovery that I was considering buying in to them for a pre-purchase inspection. They were very quick to look at it, and were very honest on the condition of the vehicle. So honest that they advised me not to purchase it even though they could have had the repair business if I did go through with the purchase. It would have amounted to $4-7k dollars. When I went to pick the vehicle up, they spent a lot of time offering expert advise on which european models to avoid and consider.This is above and beyond what a shop has to do but they were super cool about it.Service: Vehicle safety inspection
-
October 2023 by Petra Davidson
Carrie and the crew at Braxton provided frequent updates via text and email throughout the process. They were clear about everything my vehicle needed including what was urgent and what could wait. They provided extra discounts to help with the huge burden the dealership had left me with. I will be going back to Braxton for all my vehicle needs.All because of an oil change sticker on the windshield when I bought it!!Services: Transmission
-
October 2023 by Gregory Haley
they were excellent in the quality of the repair, the timeliness, the communication (even with photos of the broken/ worn out parts recommended for repair), the transparency of their findings that led to the recommendations and the follow through. My only complaint is the same as with a hospital bill. they list two hours of labor to change a door handle, and then charge rates based on what they presume you've got in your pocket having driven in in an import car, rather than what it takes to do the job or the difficulty. this seems to be endemic to the business however. they did quality work and be transparency, but strongly consider just replacing the car for the prices ........ 8 K later.........
-
September 2023 by Ericka Anderson
This was my first time taking my car to Braxton Automotive Group. Right away, I noticed the wait area was nicer than I expected. When I was checked in, I didn’t have to explain why I was there, I booked online and they already knew what service I was requesting. A thorough inspection was done and their findings were carefully explained. I wasn’t coerced into making a decision about getting more services done that day. The customer service was fantastic. Not only to me, but the other customers in the wait area and customers on the phone. Most importantly, my car is is driving great. I’ll definitely be returning.
-
August 2023 by Matthew Conway
After a couple months of other shops not knowing what they were doing with my car, messing things up, putting things on backwards, etc. it was SUCH a relief to have confident answers about what needed to be done. I will only go back to Braxton. Not only were they thorough, but they were communicative, non-biased and purely focused on making sure the car was running at its best and that I was completely aware of everything that needed to be done and what any alternatives might look like.