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April 2024 by Chris Johnson
Fuel charges are 3x the actual cost of fuel. There's plenty of fairer pricing woth other companies on the same street.
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March 2024 by ReGina Sutton
The people at this location are so rude and unhelpful every time we rent from them it's always something Jason is the rudest I don't know how he has a job
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March 2024 by b c LAw
The service was excellent
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March 2024 by Crystal B
My experience at this branch was horrible. I was overcharged because this specific location isn’t registered with corporate so all my charges were hiked up. I initially prepaid and booked but once i got to the location they stated that since i used Apple Pay i have to cancel and rebook being that they aren’t connected to the app (ridiculous)…so I’m still waiting on that refund! The front desk was rude and came off as if they didn’t want to be at work. Horrible communication plus you’re unable to do anything on the budget app being that they have no access. I couldn’t even extend the rental and was charged an extra $150 for that! I ended up being charged triple along with rude text messages sent from the branch. Never again. I rather walk. DO NOT BOOK AT THE COURTLAND LOCATION, trust me!
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February 2024 by Stephanie Mccaleb
I wish I could give stars in the negative. Worst experience ever renting a car.
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December 2023 by C.S. Luster
My mom & I planned a visit to ATL months ago...Airfare with Delta & car rental with Budget. We are now waiting at the airport for 2 hours for our rental car????? that we reserved months ago????? We received no notification of any delays. We rushed through ATL's monstrous airport (my mom in a wheelchair) to get our car on time...so disappointing. We are in ATL for an annual visit with my nephews as we remember their mother (my mom's oldest daughter)who died 3 years ago on December 15, 2020 @ 4:40pm in Smyrna, GA. My grief is overwhelming this time of the year and my emotions are all over the place. My mom has been carrying her grief. Please, Lord, I need to hold it together.Atlanta Airport is taxing enough. My wish...Budget Car Rental (airport location) will hopefully close it's counters to make room for a solid, professional company that wants to stay in business by keeping returning customers.
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November 2023 by Joey Dionne
Absolute worst experience imaginable renting from Budget. I will NEVER do business with them again.I originally booked a reservation and accidentally selected the wrong day and just needed to add an extra day. I went to modify my reservation and it would not allow me to online for some reason so I called the corporate customer service number and they claimed that my reservation was cancelled. However, when I logged into my account, it still showed active and they processed the total amount out of my bank account. I called and spoke to a representative at the Atlanta airport and they informed me that the reservation showed active on their end as well but told me to make another reservation just in case there was some kind of delay and not to choose prepay.I then arrive to the airport and find that my original reservation was in fact not cancelled so I cancelled the new one with no charge as they told me. However they said there would be a $300 deposit hold until the rental is returned….well, come to find out they fully processed the additional $300 on top of what I had paid for the rental and are acting clueless when I call for the refund they owe me. I am currently disputing this and have an open claim against this company with the documents needed for it to go in my favor so I’m not entirely stressed but I will never do business with them ever again and wanted to share this as a warning for anyone looking to rent a car to avoid this place at all costs because you will be scammed and lied to 100% and given some of the absolute worst customer service imaginable.
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October 2023 by Lillian O
0 Stars is the right amount they deserve. If I could leave No stars I would. Agent at counter added extra charge to my rental. I noticed it after I returned from my trip. When I called customer service the agent was very rude and unprofessional. It was a waste of time to get my refund. I will Never rent from Budget again. They are very deceiving and don't care to help their customers.Wanted to give an update on the poor customer service from Budget. Is an auto service that replies to customers issues. They did not address my issue. They did not refunded me the charge I did not authorized, but had the audacity to offer me a $40 certificate on a future car rental. Basically asking me to pay for more money. I couldn't believe this email and I reiterated I would not use Budget ever again. Not sure why they don't have any ability to provide good customer service. They don't have the capacity to have customer retention either. I will Not use Budget ever again.
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August 2023 by Eric J
Budget saved the day. Had an existing reservation with Thrifty. After waiting three hours in line was told sorry-no cars. Went to Budget who had a much more professional staff and was able to rent a vehicle
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August 2023 by Katrina Cheek
If I could leave no stars I would. The staff are rude and misleading. Walked away from me while I was asking questions and refused to work with me in anyway after I paid in advance in full for my rental prior to presenting to the location multiple two days in a row. I will never take my business to budget ever again. Employees named Mya and Jace .the third woman did not give me her name .
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July 2023 by Milton Kirby
I drove a friend to get a rental car from the Courtland Street Budget location. The attendant was quite friendly and patient. My friend presented the reservation number and the attendant let us know that the car was ready and available. Lisa was very professional and courteous. She made it an easy and pleasant experience.
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July 2023 by Michael Robbins
Get this... I fly into ATL and place the car on my credit card. The Budget agent runs the card and hands me the keys. 6 months later I receive a collection notice in the mail for the amount due. I call Budget of ATL and they said "oh our agent forgot to charge your card so you still owe us. I asked why didn't you just call me. They stated " it's easier for us to just send it to collections." What the hell is wrong with these people. NEVER AGAIN! BEWARE!
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June 2023 by JENNIFER MARTIN
This is the worst car rental company (although the employee was so nice). Rented a car 2 months ahead of time. Got to the place to pick up my car and it wasn’t there. He said it was in its way from Atlanta and should be there in about an hour then they would need about 30 minutes to clean. I drive back home and they called and said there was no sign of my car and my only other option was to drive to Atlanta (3 hour round trip) and see if they had a similar vehicle. We were planning to leave in 6 hours for a 13-14 hour drive. They offered no help when I called customer service. This is the worst rental company and I will NEVER attempt to rent through them again.
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June 2023 by Melanie Manigault
0/10 experience. I returned the car back on time and without damages. After the agent “in-training” checked me out, I get a call an hour and a half later from another agent (who calls herself the manager, Mya) saying that there’s a crack on the windshield. I went back up there to see what it was an instantly knew it was not as a result of myself. I asked the agent who initially checked me out why didn’t she say anything after she went out to ‘inspect’ the car and she stated that she just went out there to check the fuel and mileage and she didn’t check for anything additional BUT based on the crack, she couldn’t have missed it so I know it was never there! They just kept going on about how she was in training so it’s fine if she couldn’t recall. Absolutely unacceptable. I’ve contacted corporate and I pray this location gets better management/service workers. DO NOT RENT FROM HERE. JUST DON’T.
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May 2023 by Tim Brown
They simply don't care. The Tesla I had reserved and paid for was not ready when I arrived. They said I had to wait for one to be cleaned, but since I was in a rush to a meeting I had to accept a dirty one, which only had 61% charge. I explained this to the manager Manager after returning and instead of dealing with it he told me to call customer service. I called the customer service number over 30 times during work hours and no one answered the phone. Avoid them unless this is something you want to deal with.
