-
November 2025 by Ashley Watkins
We took our triplets for their 1st birthday bears! We had a blast. The staff were so amazing and sweet even with 3 fussy babies. They helped us get the birthday bears picked out, dressed, and lead us over to make their certificates ♥️
-
October 2025 by Sandi Waters
Took a long time to find but worth it. My daughter was very happy
-
September 2025 by Erin Ocana
The people that work here are truly amazing!!
-
August 2025 by S “Lavish” R
I had a wonderful time! The entire staff are incredible and I enjoyed my experience to the fullest!
-
August 2025 by Dior Miller
I talked to a lady named Julie not even 5 mins ago. And let me tell you, SWEETEST person I’ve ever talked to on the phone, give that woman a raiseeeeee!!!! She is so kind, I couldn’t think of the bear I wanted to ask about and she waited for me to go on Instagram and find it out! Absolutely patient, kind, helpful, everything you can think of is my experience on the phone with Julie ! Thank you! ❤️💕
-
August 2025 by ps 91
came to look around and saw the cutest items. employee came up to us and told us that she’s available if we need any help. didn’t get anything but enjoyed the superman and batman costumer + seeing pompompurin.
-
August 2025 by Chason Newsome
Wasn’t initially looking at this as a fun experience, but Gaybe made it amazing. He was slammed (get him some help) and still was able to provide outstanding service. My son was shown a lot of care and it took substantial effort for Gaybe to go above and beyond. Every BAB needs a Gaybe.
-
July 2025 by Elexus Bagwell
Very sweet and was made special they let me and my husband put a heart in for our angel def recomend
-
July 2025 by Carla B
Ronelle, thank you for the amazing experience at Build A Bear. Your disposition is very appropriate for your position at Build A Bear working directly with kids. Continue making lasting impressions while building a child’s dream Bear. You were very patient and professional with the us, and the process considering the time constraint (store was closing soon).
-
June 2025 by A. “Starry Eyed” Weekes
Very nice place. Clean, friendly staff, very nice display. The lady who helped build my daughter’s bear was friendly and made the process easy and slightly fun.
-
April 2025 by Mesha Washington
I went to this build a bear 4/19/25. My experience was horrible. We were attending a bday party at Lego. So we stopped there for extra fun. I purchased 3 bears. My 5 year old daughter told me “Mommy no one is happy”. The girl stuffing our bear was obviously annoyed and dry. She wasn’t pleasant at all. We felt so rushed. The first girl was ok. But my daughter is unable to hear her voice recordings. I feel like they all had somewhere to be. There was one girl working the floor. She was absolutely no help to the cashier. The cashier was very nice and knowledgeable. She obviously loves her job. Her line was long. Me and other customers were talking about her getting help with the computer area. She kept stopping to help people print the certificates. One girl who was clocked out helped her. Other than that it’s no team work or customer service at this location. Which is a shocker. We have been waiting to go. I should’ve took my kids to douglasville location.
-
March 2025 by Nicole G (Gemininicole)
The employees were not happy and therefore my nephews 1st birthday bear experience was not a joyful and fun one.
-
March 2025 by Jessica Weaver
My baby experience with Jenna was everything...We really enjoyed it and it was my baby birthday ....Jenna customer service was some amazing we loved her personality
-
January 2025 by Jennifer Brown
I recently visited Build-A-Bear in Phipps Plaza, and I was thoroughly impressed by team member Julie, who was working on January 11, 2025. She provided my family, especially my daughter, with exceptional service. Julie was attentive and knowledgeable, ensuring that our daughter's 3rd birthday was a memorable occasion. She made excellent recommendations and prioritized our satisfaction throughout our visit. I cannot recommend Julie enough for a fantastic experience!
-
December 2024 by Virginia Fair
Friendly staff
