-
March 2024 by p n
They have the cutest floral maxi dresses in stock! Even the denim jackets are cute!
-
February 2024 by I love cornstarch
Paris the manager was extremely helpful great customer service
-
October 2023 by NurseMommyLuvs2
3 stars for the cute clothes at an affordable price especially for teens. However, most of the staff are rude. They close the dressing rooms whenever, the store is supposed to close at 8pm on Saturday but will close at 7:30pm and yell across the store at 7:25pm telling the customers they have 5 minutes and won’t let anyone enter the store past 7:30 pm with an employee at the entrance mean mugging telling people “we closed” with a garment pole in hand. Happened Saturday 10/21 Cumberland Mall. Charlotte Russe needs to hire friendly people who will at least smile.
-
June 2023 by tragicblvd
Idk the two girls that were working today but whoever the tall skinny girl was that was working.. she needs an attitude check. If you hate your job so bad then quit. Go be bitter at home, not at customers.
-
May 2023 by Ayana Moss
I have never heard the music play in this store that I heard today. Every song played was inappropriate: “WAP”, “Freaky Girl”, “BDE”, and even worse. I witnessed other people murmuring about how inappropriate it was, but no one wanted to address it. My 4-year-old was shopping with me, but I had to get his dad to take him away from the store because of the music. The songs were not business-friendly, and I almost put down my $200 of merchandise and walked out. They are songs you listen to in your own private time, at a club, or an urban business. I decided to look for an employee instead of walking out.PARIS was extremely rude when I kindly addressed the issue, and she was even rude when she rang up my items 30 minutes after the fact. She did not speak to me, snatched my items, and when she was done receiving my payment, she pushed the bag to me. I was shocked at the unprofessional behavior, but I still said “Thank you, girl!” just to see if her rudeness was intentional or not, and she ignored me! I should have returned my items.I have shopped at this Charlotte Russe for years, and never been treated rudely or had to hear what I heard today. Management should be contacted to properly train employees or hire new ones. This is not how you conduct business.
-
April 2023 by Nicole “TheRealNicoleBling” Davis
Employees were rude and lacked customers service. When you pass a customer you should speak. Walked to the counter and she didn't acknowledge us at all.. just kept doing what she was doing. Took advantage of the buy 2 for $20 sandals special. A mess on the floor, no one bothered to clean up. I will not be going back to this location.
-
March 2023 by Aravindh Siddharth
The store had a wide variety of dresses to choose from, ranging from casual to formal, and in a range of sizes and styles. I was impressed with the quality of the dresses and the affordable prices.The staff was incredibly helpful and knowledgeable, and helped me find the perfect dress for my upcoming event. They were happy to answer any questions I had and provided helpful styling advice. I also appreciated that they were willing to check the stock at other locations to make sure I found what I was looking for.The best part of my shopping experience at Charlotte Russe was the return policy. I felt confident in my purchases knowing that I had a generous window of time to return or exchange any items that didn't work out. It was a huge relief knowing that I didn't have to stress about making a mistake with my purchases.Thank you, Charlotte Russe, for a wonderful shopping experience!
-
February 2023 by Alani Joseph
Felicia & her 26 pc install is very rude. She has zero interpersonal skills. I never seen a store manager just angry with no reason behind it. Her staff on the other hand, has really been the face of the store & makes my shopping experience pleasurable. But i see why their moods change whenever ms. Crunchy is in store. Please do a store evaluation so staff can get the proper recognition & a better store manager.
-
June 2022 by Kimberly F
Always something great to wear! ? ?
-
May 2022 by ANTONIA C SHARPTON
Awesum Yo That Little Place I Bought ??Alot Stuff Here Too 2 Outfit Dragon?Chinese Etc Too ??
-
October 2021 by Brenda Leigh
I love this store cute clothes at a affordable price. I got a pair of brown & black leather leggins. I went to purchase them & there were half off so I only paid $20 for both. The lady that checked me out was kind!
-
October 2021 by Kimmy E
Good sales, haven't been to one in a while since I thought they had closed, but this was in a different state. Staff was polite and helpful.
-
July 2021 by Pedro Thomaz
I went there yesterday for my wife to exchange some shoes that she bought online and were told to go to the store to exchange. The manager refused to exchange my wife shoes to a bigger size even after my wife showed her the online receipt. I went and bought two masks and they short my change in $5. I only realized that they short my change after I got home. Terrible store terrible customer service. DONT waste your time or money.
-
April 2021 by Terrevia Dozier
Good prices and good deals
-
March 2021 by Regena Smith
Great deals
