-
December 2023 by S. Taylor
Bait and switch is never ok. I picked up a dress that was on a rack that said $12, on this rack was also the same dresses but different sizes. I go to check out and the dress rings up as $15. I mentioned before paying that I remembered the dress was $12 as displayed on the rack. The lady corrects me and says no its $15. I think to myself "maybe I'm mistaken". So I purchased the dress and on way out of the store I see it again. The dress and dresses of its kind were on the $12 rack. I tell the lady that worked there and she went to see it. She says "oh, sorry they are on the wrong wrack. We are still moving things around." I ask if she will charge me the 12 since that where they have it. She says no. The price is $15. If she changes it she will get in trouble with the district manager. Supposedly she was the manager. I returned the dress and was offered a store credit. The manager was not at all helpful. Please train your staff better. This terrible customer servicei s unacceptable and bait and switch is against the law.
-
December 2023 by Zee A
The store employees are unprofessional. They need to hire people with good customer service skills.
-
September 2023 by Hitashri Salkar
It was my 2nd time in the store and the same experience. The staff are rude & racist no basic customer service . The lady checking me out at the counter was stuffing my clothes in the bag instead of folding . They lack customer service . Place & clothes are good overall the worst part is the poor staff in the store . Won’t be visiting the store again .Staff need to improve their etiquette and service & working skills .
-
September 2023 by Dhanashri salkar
Extremely poor customer service , the manager of this place behaved racist , she was unprofessional and even the lady who checked me out had pathetic behavior. This place doesn’t seem to be welcoming at all !! I would never go back to this location of Charlotte Russe. I always buy at charlottes but not at this location anymore.
-
March 2022 by Sergey Zakharov
Uncensored music playing with obscene words. How can you bring a family to shop here?
-
December 2021 by Bernardino Barajas
Very rude when you are talking to them. I was asking about the returned policy and the tall guy behind the counter screamed at me. If you don't want to be nice to people don't work customer service.
-
January 2021 by Dianne Bray
Good place for inexpensive leggins and sweat pants and shirts. Rest of stuff, to me is 20 something casual or party wear.
-
July 2020 by Kemara Johnson
The clothes look cheap. Bring back the old Charlotte.
-
January 2020 by Nekia Harris
Buying Jeans They Were $10!
-
December 2019 by Middle Mist
UPDATE*****
-
November 2019 by Kamisha Hill
Pictures for this store are not accurate. No plus-size and looks more like a rainbow are far as quality goes.
-
September 2019 by Gabrielle Seunagal
Love Charlotte Russe; will be back soon!
-
September 2019 by Wambui Wamutogoria
Got some cute shoes and a coupke of outfits
-
August 2019 by Simone S.
My experience is always the same when I shop at Charlotte. Since they closed down and reopened back the prices are very affordable! Let's just say that but the quality vs quantity there is a big difference and that's one thing Charlotte is missing now for their business. When purchasing from there you have to ask your self am I going to wear this again? Will this drop into holes? Overall the service is good cause they let me shop instead of running me down with questions.
-
August 2019 by Jeannetta Porter
Glad your back up and running
