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December 2023 by Taurean Woods
I went into the credit union early this morning lines were short but there were only one teller I have issues with my legs so I asked the first person walking by which was a guy with his Christmas gear on looking very festive and he said he would help me just told me to have a seat the whole point is everybody is friendly even the officer I appreciate that thanks for everything
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December 2023 by Tanika Warrior
I joined the CUA because I wanted to support a black-owned bank/credit union. My experience has not been one where I would recommend this credit union to anyone. I did have a very positive interaction with Pebbles where she exemplified great customer service and care with the most pleasant demeanor! Other than that, it has been a subpar experience for me.
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November 2023 by Shalundia Barner
My experience with Mr. Clifford Blanfort was pleasant. He provided excellent quality customer service and made me feel that my concerns were important. Mr. Blanfort is a great example of Member Services.Thank you for being so kind!?
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November 2023 by Deloise Mathews
I was assisted by T.Turner she was very professional and displayed excellent customer service skills. She communicated with me through the whole process. I would highly recommend her.
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October 2023 by Marquee Scales
When I came to the credit union of Atlanta today, I was greeted by a CUA representative by the name of Tamia Turner, her warm welcoming and quick Service was impeccable. She was very concerned and courteous of my issue and rectified my issue in less than 5 minutes, while aiding another member so they can see another CUA representative in the back. Mrs. Turner has a great personality and she displays such great customer service, if CUA loses her they definitely has great potential to lose customers/members and a wonderful personality that can pull potential members in with such hospitality. Please didn't lose her, five thumbs up to you Mrs Turner and thank you for your service.
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October 2023 by Barbara Link
Pebbles were very helper and good with providing me suggestions on how to maximize my gains with CUA. I only had come in to get help with ATM dispute. had a large balance in my Savings for years and no one had taken the time to advise me on better options on gaining more interest and protecting my hard earned money.
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October 2023 by Jackie Williams
I had the pleasure of working with Ms. Tamia Turner with CUA. She was most helpful and a very pleasant person with a beautiful personality…Thank You Tamia?
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October 2023 by Verveteen Sanders
I have always received professional and helpful service from the associates. Thank you!
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June 2023 by Linda Blackwell
The contact center associate, Ms. Husband, who assisted me today was outstanding. She explained the CUA policy regarding my request. My feedback is that it is too difficult to access your funds, and policies are antiquated. Policies do not fit most 21st century financial protocols that focus on ease of access, electronic processes, etc.
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June 2023 by Red Rose
The contact center associate, Ms. Husband, who assisted me today was outstanding. She explained the CUA policy regarding my request. My feedback is that it is too difficult to access your funds, and policies are antiquated. Policies do not fit most 21st century financial protocols that focus on ease of access, electronic processes, etc.
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May 2023 by Kenneth Paige
No one ever answers the phone. You can call 30 times in a row and no answer. Worst customer service I have ever experienced.
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March 2023 by Pam Dent
Hi this is James and Pamela (Dent), we went to the location over on Metropolitan Parkway. we spoke with a young lady name Lezell , we just wanted you to know that she Was very very professional. she listen to all our concerns and issues, I tell you one thing…this young lady went above and beyond the call of duty. we just want you to know that we are very much Appreciative of what she have done. well done job!!
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March 2023 by Mya Daniels
On Monday my mom and I worked with Ms. Chamberland in reference to a car loan. My moms car recently broke down and my mom was able to purchase a newer car and be provided with car great options. I’m happy that we was taken care of in short time frame! The lady at the front was friendly and help guide us on changing debit PIN number. Highly recommend to speak with Ms. Chamberland with anything.
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January 2023 by Cortez Wyatt
Please please please do not waste your time with this banking institution. The worst credit bank ever. My account has been hacked several times. To many third party vendors facilitating in areas that are violated. Don't do it!!!!.
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December 2022 by Lalah Lisa
Better than NO ACCOUNT BUT IF YOU HAVE OTHER BANKING OPTIONS USE THEM.....NON CARING STAFF & INCONVENIENT BANKING ONLY ONE LOCATION AND NO ONE ATM!!!
