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January 2024 by Louis Pahountis
The team at ExtraSpace Storage in Smyrna got me up and running super fast and without fuss. The storage space is immaculate; so glad that I moved to this location even though it’s a bit more expensive than where I was previously. Highly recommend!!
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January 2024 by Angela Foster
Extra Storage on S. Atlanta Road was an excellent & professional experience. Candace & Nia offered courteous customer friendly service in accommodating my rental needs.
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December 2023 by Make It Look Easy Fitness
I visit this location recently on 12/20/24 and on 12/21/24. This has to be the worse facility Extra Space Storage has. The customer service is absolutely terrible. When I was inside the location trying to purchase my 4th storage unit, the female employee was nasty and disrespectful to everyone who walked inside the doors. I explained to her that I have never experienced or heard Extra Space employees handle their paying customers. I currently have multiple units in other facilities. They also never call back customers. I heard a few people saying that they never called them back and that’s why they had to come inside.I will NEVER rent a unit from this location again. I highly recommend NO one else rents from this facility also. It’s to many other great storage facilities here in Smyrna that will provide good customer service and do what they say they will do.DO NOT RENT HERE!
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December 2023 by K T
This is a very nice, indoor/climate controlled, storage facility. The rates are good and Candace and her team are so friendly, knowledgeable, and professional.
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November 2023 by Celebrity XO
On October 20, 2023 I came into the office to inform this staff that I was going to be vacating on Monday, October 23, 2023. so with that being said when I did move everything out I never got a follow up email, I never got a follow up anything on if this was confirmed because they saw my lock on the door or on the in the storage space that I was utilizing, which it only makes sense for me if you see something in the system contrary to what you see in person, you should follow up to make sure! The manager was training somebody at the time and they allowed them to do the work for them and if you saw something different than what was told in the system that you would’ve followed up with a phone call or an email but no, I never received the call . Lol I literally had to call the day before they was about to try to charge my card because in the end I wasn’t there anymore I never received any kind of follow up information on, confirming if I’ve moved out of the unit and got a lame excuse where now it gives scammer vibes!
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November 2023 by Cam A.
While I am happy with the storage unit, I am a bit disappointed in the price going up after 3months of service. This wasn't explained to me when I signed up and it is a little misleading. I started at $79/month and now i'm paying $144 pretty much double what I started with. I am Very disappointed that this wasn't verbalized to me when i signed up because I definitely would have choose a different company that's keeps there rates the same.
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November 2023 by Gary Lewis
Staff was very professional and courteous, especially Pam. They work well as a team, and made my experience an enjoyable one.
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September 2023 by Lindy
Was great speaking with Julio today. He was super helpful in helping me to manage my storage account. He extended such good customer service and called me back to resolve my issue which was quite impressive. Thanks Julio!
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August 2023 by Natalie Grubbs
I was so relieved by how easy the rental process was! I moved in the same day, moving day was super smooth and organized, and the storage facility exceeded my expectations. It’s clean, spacious, and protected. We left excited to be storing our things there.
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August 2023 by DeShon Carter
I’m a new customer at Extra Space Storage the staff has been extremely accommodating and pleasant from everyone I’ve encountered. I just signed a lease for my unit and Candice at the Atlanta Road location in Smyrna was super pleasant and had great energy. She was very forthcoming with the information that I needed as a new customer and she also got me a great unit just off the elevator so that is also awesome. I’d recommend you come see her if you’re looking for a storage unit ??
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August 2023 by Leah Labitue
I moved my items in a couple weeks ago and it was a seamless process. Greg was AMAZING and we received a good move in special. The storage space is SUPER CLEAN and EASY to access. I highly recommend this location. Candice and her team ROCK!!
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July 2023 by Jay Blaine
Wonderful experience dealing with Greg to book my storage space. He was personable, attentive, and went the extra mile to exceed my expectations! I highly recommend him if you’re looking to get a space!
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July 2023 by Alicia Borishade
Greg is a beautiful soul. He was so incredibly helpful with my move and storage tings. Super professional. Above and beyond.....thank you Extra Space Storage
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July 2023 by Grace Brown
My son is changing addresses and needed to store his furnishing. He chose a storage company that is truly customer focused and friendly. I wholeheartedly recommend this company and the people who manage the facility.
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June 2023 by Fred Dennard
Great customer service!! Candice Pat was amazing and very knowledgeable with helping me secure the right space for my furniture. I highly recommend Candice!!
