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October 2023 by Tommy Collins
FIVE STAR customer service !! Our RV repair was made in an extremely timely manner. Also impressive was the constant e-mail communication with updates every step of the way. No sitting in the dark wondering. Great job Cummins South ??
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October 2022 by Camper - John
Just wanted to pass along my appreciation to the service and parts department. Even though they were back logged of over a week on the service side, they managed to take a moment and at least put a computer on my truck to help me diagnose the issue. Once I figured out it was most probably a turbo issue the parts department was unable to locate one for me. At that point another employee in the service department let me know about a turbo shop located about an hour south of their location. I was able to catch a ride and get a new turbo and install it myself. Though they were not very happy I was working on my truck in their parking lot, I would’ve not been able to get it done without their help. Very nice facility, helpful staff. Thank you
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October 2022 by Tom Noland
Price Gouging!!!! Almost $1500 to change a fuel pump on Onan Cummins 4000 generator!!!! Maintenance contract picked up $650. $221 per hr for mechanic, $250 for pump and the rest was hundreds in "administrative" fees. (They charged $200 just to call Jay plus to make claim.) Maintenance plan doesn't cover administrative fees nor should they. Watch numerous youtube videos on procedure-easily accessible and Onan fuel pumps fail often. The only one star review in my lifetime.
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October 2022 by Beautiful2yuu
Need to do better answering the phone especially when you spend $1,373 on a currency counter and it’s no where to be found. And no one can help you track it.
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September 2022 by Laudi
By far the worst service we have used. The list is long of things that went wrong choosing this shop. The top two were looking through our personal compartments without reason and breaking the forward hitch off the rig, and not letting us know about it. I highly do not recommend this location!!!!!!
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August 2022 by Lucas Green
My company is new to the transportation industry as of 2021. We are the first in the world to put schools on wheels @mobile_schools! In the process, we have learned that good service for big vehicles like our commercial 29’ bus-coach is extremely hard to find! Although our mobile facility is a new custom build, routine maintenance is essential! Our company provides elite services to families in the metro Atlanta area, and in turn prefer to receive high-end service from the contractors we patronize. For us, on this very morning Cummings-Atlanta Sales and Service has set the bar extremely high! From my initial phone call around 9AM Victor got me in by 10AM same day. Latosha was already walking out of the facility to meet me in the service driveway with full knowledge of my needs. She took care of me from the moment of my arrival on the property, kept communication clear and useful throughout my short wait, and until the moment I exited her doors, she made the farewell just as, if not more professional than the greeting! Only ten miles from our garage, I was parked and happy with the ease of my morning by noon!
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July 2022 by Blue Note Transport LLC
Wasted time and money. Lazy techs and service advisors. If you have a cummins engine, know every fault code has specific steps to troubleshoot this issue. They refused to troubleshoot my engine code 2754. Also they will not honor their work. You've been warned.
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July 2022 by Jason
By far the worst service we have used. The list is long of things that went wrong choosing this shop. The top two were looking through our personal compartments without reason and breaking the forward hitch off the rig, and not letting us know about it. I highly do not recommend this location!!!!!!
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April 2022 by Perfect Precision
Service side is terrible. Spent over 3 thousand dollars and wasn’t told the unit still was not working untill you pay. They are not good at diagnostics. Service assistance manger Edward has terrible service and thinks he is tough.
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February 2022 by Matt Vitale
They’ve been very helpful with service for our RV. They did a chassis and powertrain service on one visit. The second visit they helped with an intermittent warranty service issue with our Onan generator. Easy to work with and a very nice facility.
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January 2022 by Anos J
We came to check for rv part we need for the generator but they didn't have it they worked hard with me to try to find the part , they have fresh water and electric outlet for free for there customer
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January 2022 by Narcis Birau
Called the service department Friday and they said they would be able to get me in Monday morning 7 AM to get the generator serviced. Come Monday morning, I show up from driving an hour away just to find out that they’re fully booked for that day. Worst customer service I’ve met in my life………??
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December 2021 by rhonda norman
You know when you get those surveys asking you to rate the service and you wonder if they really care? Well, this company does. We had a generator that would not start. Took it to the Cummins in Richland Virginia and they determined that the generator was fine and it was a problem with our fuel somehow not getting to the generator. So, $400 later we still had no working generator. They could not proceed bc they were not a full service shop. We did not know that and were unhappy with the communication. That is how we responded on our survey. The next day we get a call from the service manager who respectfully listened to our complaints. He asked what he could do to make it right. By this time, we were in the Atlanta area and he arranged to have the Atlanta shop, actually I think it's technically Forrest park,, who is a full service shop care of us. He would pick up all the diagnostic costs.The Atlanta shop did a stellar job of taking care of us. Yes, it took all day but it was so worth it. I can't describe how great it was to hear that generator running. They found the problem which was a bad hose. Even though we intitially had a complaint with the Richland location, they made it right. It's nice to see that some companies still care about customer service and will go above and beyond. I can honestly say this is the best customer service experience we have had in a long time. Five stars for both the Richmond and Forrest Park/ Atlanta locations. In addition, the Atlanta location even had RV electrical hookups if you need to stay in their lot while getting serviced.
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November 2021 by Lawrence Baca
Great place for motorhome service. They have electric and water hookups for three RV’s. Nice to have a place to stay while we waited for parts. Service personnel were very helpful and friendly. Not sure the person helping us with our generator was good with their procedures and computer software. Estimated $2100 to fix an oil leak. Actual charge was $1200. At least the error was in the right direction. Technician who did the work was very knowledgeable and competent.
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July 2021 by Debbie Phillips
Customer service was very efficient! I ordered on the phone & they had the part waiting on me at will call in Forest Park. Great experience while visiting this beautiful state of the art facility! ?