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February 2025 by Kailyn Belle Isle
Always close earlier than the publicly posted hours, I check the website, I check the ones posted in store and yet somehow they still never stay open..? The people who work here could also use some customer service training.
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December 2024 by Andrea M
If you are going here for passport photos, they will tell you that the US Passport guidelines are that you are not allowed to smile and that your ears must be visible. As any rational person would suspect, this is complete and utter BS, so I left with no photos. The folks at the passport office died laughing when I told them what they were making people do for their photos Btw, there is no reason to get a passport photo made at CVS --- just get them done at the passport office. Takes 15 seconds.
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November 2024 by Sumin Kim
Web site opens for the photo but there is nobody who can take passport photo during the working hours. You should call before you go. Bad customer service
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September 2024 by Refia Sultan Katmer
Very bad costumer service, I was not expecting this from CVS
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May 2024 by Maria Love
Horrible experience, went to pick up a prescription, pharmacist Rachel Song stated because it was the last day for pick up she had already put the medication back, I had already prepaid and still didn't get my prescription or a refund all she said was to call customer service
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April 2024 by Leah Ramondt
The worst service ever. They always rush your questions and never genuinely act like they actually care.
Horrible horrible service.
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March 2024 by Cameron Monie
Super friendly front of store staff. Well organized and clean.
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March 2024 by AmericaninSE
The store is always clean the staff very friendly and helpful. Love the coupons they send to my account, very helpful keeping cost down.
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March 2024 by Gianella G.
The pharmacist Monica is so rude! Looked miserable being there. Has no customer service skills what so ever. Not sure why the company bothers having her there when she’s no help at all. Seemed like the customers infront of me felt the same way. However, the front end staff members are helpful but Monica definitely ruined my experience there.
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January 2024 by Barbara Hardin
This store claims to offer delivery, but the delivery time for a first dose antibiotic was 23 hours after the Rx was written. Another CVS was able to deliver all my OTC meds within 3 hours. (This store was out off stock). Service at the CVS 1544 Piedmont in Atlanta negatively effects treatment. No pharmacist would recommend delaying the first dose of an antibiotic for 23 hours. So I dragged my contagious and dizzy self in there to pick it up.
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November 2023 by Johnathan V.
Once upon a time, this pharmacy was a beacon of convenience and customer service. I would willingly pass five CVS stores on my way here, such was the appeal. Regrettably, succumbing to the common CVS malaise, this pharmacy has now transformed into a place characterized by overworked staff and subpar service. The pharmacists in charge seem to be barely scraping by, delivering the absolute minimum required. The lack of a simple greeting or thank you is a glaring indicator of their disinterest. It's not asking much for some semblance of courtesy. Procuring my prescriptions has become an uphill battle. Prescriptions put on hold for future dates necessitate multiple tedious phone calls to remind them to fill it. Miscommunications on script changes lead to unnecessary delays. It's disappointing to have to explain the details to professionals who should know better. When an expensive drug was to be filled, I expected the pharmacist to run it with a discount card. Instead, he ran it without the discount and asked me to check the phone app later for the total. Predictably, the total was never updated. These frustrations are not with the technicians, who despite being overworked, retain their courteous demeanor. To the pharmacists who choose to work in this environment, I implore you to consider a hospital pharmacy. A more relaxed setting, better pay, and improved benefits could be yours. And to the consumers out there, might I suggest Kroger, Walmart, or even a well-situated Walgreens? Their services are superior, and their prices are more competitive. CVS's business model relies heavily on volume sales, so taking your business elsewhere might be the wake-up call they need. CVS, please fix your phone systems. The endless prompts and messages are a source of continuous frustration for customers. You need to staff your pharmacy more efficiently. But for me, it's too late. I'll be taking my business elsewhere. You probably don't care about this rant, but I felt it necessary to voice my grievances nonetheless. Monica, you are sorely missed. To the technicians, I commend your resilience. Keep pushing on. The pharmacist mentioned or referenced here is a white gentleman and a couple black ladies, clearly over worked with major lackluster attitudes. It's like someone hurt them along the way and they are taking it out on the retail population.
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November 2023 by Kent A.
If you advertise your pharmacy is open til 7 pm, you don't close at 6:57 as a customer is walking in and say come back tomorrow.
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September 2023 by Stafford Brooke
Never been treated as poorly by a pharmacy. Clerk continually lied to my face to get out of helping me. I will never go back here as these people do not care about you and will do whatever they can to avoid helping you.
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September 2023 by Gianella Gutierrez
The pharmacist Monica is so rude! Looked miserable being there. Has no customer service skills what so ever. Not sure why the company bothers having her there when she’s no help at all. Seemed like the customers infront of me felt the same way. However, the front end staff members are helpful but Monica definitely ruined my experience there.
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September 2023 by Advise VO
Five empty stars deserves this low cost branch, depressing store, lack of taste and lack of COVID TEST !
